Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
5:00am–6:00pm
Tuesday
5:00am–6:00pm
Wednesday
5:00am–6:00pm
Thursday
5:00am–6:00pm
Friday
5:00am–6:00pm
Saturday
5:00am–6:00pm
Sunday
5:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9252 reviews

Overall it was fast and easy.

5.0
by Jorese1019 on Sep 20, 2022

Overall it was fast and easy.The delivery was on time,the advocate was great!

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Totally cool how you can look up vehicles.

3.0
by tdurham1093 on Sep 19, 2022

Totally cool how you can look up vehicles. My only problem is when you find a vehicle and turn in all required information and get the approval you still might get a last minute call about approval which could Still turn around and be denied. I did my part and because carvana had missed communication on their side, I end up missing out on my delivery date. I do not like speaking with multiple people and not one of them are on the same page. I did end of getting a vehicle. I believe the vehicle was overpriced because pictures online did not show any flaws (I believe the person selling car to carvana played a part) the vehicle had quite a few flaws that I think should have been mentioned online but at least all the things I point out, carvana had me put in a ticket to have them fixed. Overall you cannot beat how fast you find a vehicle. You are not sitting in a dealership all day. You can search from home, work, park or on your break. I love how I do not have to deal with a salesman. The delivery or pickup of your vehicle is less than 30 minutes. That is totally outstanding 👏. I would definitely and have already refer friends to carvana. PATRICK PATRICK PATRICK!!!!!💙💙 PATRICK MCMULLEN is a total angel and helped get everything back on track with my order. He spent well over an hour on the phone with me. He was very professional, patient, he LISTENED to me, he was considerate, he even called me back after I hung up by accident. He is outstanding!! He IS the reason I decided to go through with getting my vehicle after I kept getting the run around. Thank you Patrick. Carvana you need more of PATRICK!! He IS customer service AT ITS FINEST!

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

We were very excited to use Carvana to purchase our used

3.0
by Danielleglass620 on Sep 18, 2022

We were very excited to use Carvana to purchase our used car, but unfortunately we were unhappy with our experience. Everything leading up to our pickup appointment day went great. Every representative I spoke to on the phone was kind and helpful and the online submission of all necessary documents went smoothly. As for our appointment, we arrived on time and then waited 25 minutes for someone to be available to work with us. We chose to drive to Carvana to get the whole vending machine experience as opposed to having the car delivered. When we arrived, the vehicle we were purchasing was pulled into a parking space by the door and that's where it stayed until we left in it. No car vending machine experience for us! I found it strange that we were doing a trade-in and no one even looked at the car we were trading in before we left. Also, we signed all the papers and then when we asked about doing a test drive, we were told that we didn't need to come back because the paperwork was done and then were handed the keys. When we got in to drive home, I turned around to look at the interior for the first time and immediately noticed used bottle caps and trash under the back seat. I guess I assumed the car would have been cleaned prior to us picking up the car. At first I thought maybe that was just a spot that got missed. Unfortunately, I continued to find trash in the door bins including dirty masks, sanitizer bottles, chewed gum hardened and stuck to the bottom, gum wrappers, caramel corn kernels, various other wrappers, and things I scrubbed clean that I'll never know what they were. I wiped the leather seats down with simple cleaning wipes and watched them change colors back to the gray they were supposed to be. I vacuumed crumbs out of every seat crack and cup holders. I spent 2 hours cleaning the car at home to get it to a point I felt comfortable with my young kids exploring around in it touching everything. I really believe that if the same car had been sold to us from a different dealership, it would have at least been cleaned. I wanted to love our first Carvana experience but after having the experience that we did, I'm not so sure we'll be back next time.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

This was the most smooth buying experience I ever had.

5.0
by robtam29 on Sep 16, 2022

This was the most smooth buying experience I ever had. The person who delivered the car stated it has a few problems and the warranty kicked right and we are in the process of getting everything fix with no cost to me. Wouldn't buy a car no other way except with Carvana.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

It was super disappointing that the actual vending

3.0
by kiserunc on Sep 15, 2022

It was super disappointing that the actual vending machine was out of order, as that is why we travelled 2hrs to pick up the car.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

I bought my Honda at Carvana in San Antonio, TX.

5.0
by amigalatte1 on Sep 15, 2022

I bought my Honda at Carvana in San Antonio, TX. Best car buying experience ever! They were very helpful and kept in touch every step of the way. I Love my car. Thank you for a stress free way of buying cars.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They make it easy and communicate promptly throughout the

5.0
by JRitch on Sep 15, 2022

They make it easy and communicate promptly throughout the process. It is truly worth every penny.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Car was promised to be delivered 9/7/2022.

1.0
by jonescoswell on Sep 15, 2022

Car was promised to be delivered 9/7/2022. Day before that day they said car would be delivered 8 days late on 9/15/2022. This is unacceptable I canceled transaction.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The Dealership replaced the front tires with bran new

1.0
by J Silva on Sep 14, 2022

The Dealership replaced the front tires with bran new snow off road tires that didn't match or come close to the rear tires thread (documented on their check list). After bringing it to CARVANA's attention and getting it in writing from Tire Kingdom, that such a difference in thread from both set of tires could be dangerous to drive and also most likely will cause damage the vehicle. I also sent them the owner's manual and pointing out to them also the manufacturer of the vehicle is stating the same concerns about mismatching thread tires and the dangers associated with them. I'm hoping that I do not experience any accidents or car issues related to tires not performing equally as the manufacturers have noted in their manual. It's a shame that CARVANA cannot understand the liability that they have put themselves under since they replaced the front tires with such a different thread tire.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

My name is Jose Silva -my cell number is 516 361 4635. I have already tried to address my concerns with your dedicated advocates as stated in my review. Knowing the potential outcome from industry experts/car manufacturer about mis matching threads on your car with the computerized handling systems in today's cars. I cannot believe CARVANA would take on this potential liability since they put on new front tires on the vehicle as stated on the check list.

I was advised in also following your instructions as stated above. I placed a call to the 800 number listed so your staff can note on my account that I called as instructed in your response. Thank you

I would not recommend!

1.0
by Ashley_B on Sep 14, 2022

I would not recommend! The 1st car I purchased had a check engine, service engine soon and tire sensor lights on. I swapped to a different car within the 7 day return policy. There was delays on the delivery of the 2nd car multiple times. I received the 2nd car and it has issues too! The 2nd car has issues with the cv joints. I called Silverrock and Carvana within the 7 day return window. Silverrock stated this issue may not be covered. Carvana sells horrible cars because this issue should have been found prior to the car been delivered as they do a 150 point inspection on cars. Do your homework and believe the reviews! RUNNNNNNN! All Carvana agents can do is apologize for your experience.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

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