Carvana-Touchless Delivery To Your Home
Hours of Operation
Cars on the lot
Extremely happy with my Mercedes C350.
Extremely happy with my Mercedes C350. Very good experience with CARVANA in all respects would highly recommend.
The absolute easiest process I have ever been through in
The absolute easiest process I have ever been through in my entire life, could not have been any simpler
Sorry I had to give them one star.
Sorry I had to give them one star. Started the process back in middle of February. First car sent whole underside was rusted in a car with less than 12,000 miles. Second car had heated seats according to their website description. It didn’t. By now we are into may. Was promised checks of $400, $125 and $750 for the delays. However because we send back the two vehicles above they owe us nothing for the delays. We overpaid by $1,175 according to them. Now it is $9,600 according to their treasury department, but can’t get answer because they are “short staffed”. It’s just our money. Biggest cheats I ever had to deal with.
The Carvana business model is unique and will change the
The Carvana business model is unique and will change the car industry! The process to purchase my car was seamless - from choosing the available make and model with the options I wanted all the way to the purchase, delivery, registration, and license plate delivery. I highly recommend using Carvana to anyone looking for a used car.
Ridiculous... after striking deal with caravan, they'll take higher price from another customer and frustrate you with delays until you get out of the deal. Then they'll sell to higher bidding customer. So shady evil
Best place I've ever bought a car from hands-down!
Best place I've ever bought a car from hands-down! The experience was so awesome I'm ready to buy another vehicle! They were on time, polite and friendly When I had a question they answered it immediately. I did however have issues with my vehicle and Carvana addressed my concerns immediately.
Overall a good experience.
Overall a good experience. However one annoyance marred the purchase experience a bit: The SiriusXM satellite radio in the purchased car was subscribed to the previous owner and Carvana did not have a solution to enable the transfer of the radio ID to me such that I could add it to my existing SiriusXM subscription. Carvana instead suggested I take the car to the manufacturer/dealer to transfer the device. Rather than waste time and potentially money going to a dealer service department, an hour on a chat window with SiriusXM ultimately resolved the issue. My suggestion to Carvana to help customers avoid this problem: When processing trade-ins with satellite radios, part of the trade-in process should include properly de-associating the satellite radio from the previous owner. Dealers with certified pre-owned sales already do this as do used-car dealers and they offer a trial SiriusXM subscription to buyers.
The dealer was so nice and professional.
The dealer was so nice and professional. I didn't feel and pressure and my trade in was super easy and fast. I spent less than a hour there and was driving away with my new car!
Nothing went easy.
Nothing went easy. I had to change insurance companies as MASS has different rules. The vehicle had 3 very minor scratches on website that were hard to find when it arrived. BUT it did have 7 BIG deep scratches and many little dents. At least Carvana is paying to fix most of it. (Anything we missed after delivery, too bad). I also got emails saying my registration was complete and I would be getting license plates in the mail. I had license plates the day of delivery. How else could we drive it? I tried to give delivery person our cashier's check for full amount, but it was declined as she thought it would be done electronically. I had to take photo of check and then mail the physical check to them. Send photo with tracking number of check and pay $62 for the overnight service that was demanded! For the last 3 days Carvana has contacted me about paying. The last message today was they were going to repossess the vehicle if we didn't pay. The physical check was in their hands yesterday. NOT an easy experience, very disorganized business. I would not recommend. The only positive I have is that everyone was very pleasant. For the following questions: Delivery person was very nice, delivery took close to 2 hours vs the 30 min they stated. No virtual appt, No test drive offered, Contactless Transactions? I guess - she didn't take the check from my outstrectched hand!!
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
I'll just wait for someone to call me to say I haven't paid yet! I get at least one call a day.
Drew was amazing & made my experience super fun!
Drew was amazing & made my experience super fun! I was done super fast & i love my new car!