Carvana-Touchless Delivery To Your Home

My Carvana experience was extremely professional and futuristic! We truly enjoyed the straight forward, no nonsense, quick and cool new way to purchase vehicles! The entire staff was friendly and helpful. I couldn’t help but to recommend to my coworkers & friends. Thanks again everyone!

Well let’s see.. I’m currently in a rental because the vehicle I purchased from Carvana this month is in the dealership service because of bad engine. The only rental car available at enterprise is $128/day. Idk how long before I get it back. For engine lights to come on so soon makes me wonder if the codes were cleared and whatever issue there was, it was not fixed. Hasn’t been 2 weeks yet. The vehicle was $55K. $17.5K down. I just got it. It says a lot about your service department and “inspections”. But what’s worse, is the resolution. No call back, no help. The warranty company is terrible. You guys could’ve helped with a rental car. After all you sold me a car and people are saying I should sue. Somebody please give me a call. Do I have to keep this Escalade? What was the service report on it before I bought it? Can I see the service records? What can Carvana do?

Love the car I purchased from Carvana which gave me a better deal than I could have found locally. When any questions arose, the staff at Carvana was always friendly and helpful. The keyword-based chat responses to my questions were sometimes a little bit off, but it was not difficult, nor did it ever take long, to connect with an actual person to help me out.

Car was supposed to show up at 11:30. By 1:30 I had called several times and they were not able to tell me where my car was. No answers, and unwillingness by the company for any sort of discount besides the delivery fee. At this point I cancelled insurance on my old car so I am stuck at home without any vehicle. Completely blew past the 3 hour time frame that they guaranteed the car to arrive in. Such a nightmare and would never work with this company again.

I purchased 3 other vehicles from Vroom and the last purchase was an absolute nightmare. Decided to give Carvana a shot. The car from purchase from beginning to end was seamless. We went online and purchased on a Sunday the following Friday had the car and took our trade same day. I cannot say enough great things about our purchase. With Vroom our last purchase took over a month to get the vehicle which came in damaged. Skip Vroom and give Carvana a chance.

I was a bit apprehensive to purchase a vehicle completely on line. However, I am a fan of Carvana! A couple of small hitches, but they took care of them quickly. I shopped a local dealer for a vehicle similar to what I ended up purchasing. The difference in my cost was nearly $6000. I priced a vehicle locally not as nice as what I purchased from Carvana, and used the same truck as a trade in locally and with Carvana. Better deal, better service. The way to go.

Poor experience overall. Customer service teams were nice, but not able to problem solve, ensure a smooth process or be effective in communication. Would not use this service again nor recommend it to others. The vehicle is fine, the experience was not.

They DO NOT do Any kond of Inspection. Especially a 150 pt. Inspection. Very Crappy Company Delivered 4 Days Late and the radio was broken. So, it has been in the Shop getting repaired since then. NOTHING from carvana to deal with this issue. Carvana Sucks!!!

Very poor after sales customer service.had problems with car on route to fl after 5days owning it haD to fix rear brakes on route cost $686. Was told not our problem.never got a call back from manager

3rd car I purchased... First one, perfect. Second, delivery pushed back, car was damaged and filthy. Heavy smell of anti-freeze. Third, again delayed, filthy, glue from tint (removed) all over the windows...