Carvana-Touchless Delivery To Your Home

4.3

Hours of Operation

Sales
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–8:00pm
Sunday
7:00am–8:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8416 reviews

the team was helpful and apologetic that they couldn't...

5.0
by Elizabeth.Robinson on Jan 21, 2022

the team was helpful and apologetic that they couldn't give me my employee discount

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This is my third purchase from Carvana! I love everything...

5.0
by Tab on Jan 20, 2022

This is my third purchase from Carvana! I love everything about it! Simple, quick, great pricing and hassle free. I will never purchase outside of Carvana! Best experience purchasing a Car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I appreciate the selection of vehicles, pricing, and...

3.0
by melissareyna83 on Jan 20, 2022

I appreciate the selection of vehicles, pricing, and friendly customer advocates. However, I have serious complaints. 1. Your employees do not seem to know how to process a swap. Despite phone calls and visits to the dealership, my paperwork was still messed up. My down payment was withdrawn twice. 2. My car delivery was delayed three times. 3. The first vehicle sold to me had mechanical problems with its brakes.

Customer service 2.0 Overall experience 3.0 Does recommend this dealer.

Car buying and financing experience was great! Delivery...

4.0
by tjwangerin19 on Jan 20, 2022

Car buying and financing experience was great! Delivery was a challenge. We were rescheduled six times.? Once delivery happened, the process was seamless. Thanks! We’re very happy with our new car!

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

An extremely smooth and simple experience from beginning...

5.0
by bobF on Jan 19, 2022

An extremely smooth and simple experience from beginning to end. I knew the car model I wanted to buy 9with a trade in) - to my pleasant surprise Carvana's offer on my existing car was $2K higher than the dealer I went to initially, and the selection of Outbacks was very good. I needed a bit of help with a section of the website and so called the 800 number and the customer service rep was very helpful. It was one of the best phone experiences I have had with any kind of business, in fact. After that, the underwriting department person checked the financial side of things, and a few days later I spent 10 minutes with a notary public online to get the proper paperwork settled. On delivery day, the driver arrived on time, took my new car off the flatbed and told me to drive it around to make sure I liked it while he checked my trade in. By the time I got back a few minutes later, he already had my car on the truck, and after having me sign various papers (all of which he explained) he drove off, not 30 minutes after arriving. By far the smoothest car purchase (much less with a trade in involved!) that I have ever had. The only odd and funny part had to do with "Sebastian", their automated bot. While I was on hold with the CSR who was helping me with the website, I got a text where "Sebastian" introduced 'himself' and invited me to shop the 30K accident free cars in their inventory. I replied saying I already selected an Outback from the 8 or so I saw on their website, and 'he' replied "we have 1 Subaru Outback in stock". SO, Sebastian is a bit of a dummy, I guess. But that was an amusing side note - Carvana did an outstanding job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This is the seventh car I have ever bought and my first...

5.0
by jwright21299 on Jan 19, 2022

This is the seventh car I have ever bought and my first online car purchase and I gotta say this was by far the easiest car purchase transaction I have ever had. A few things really stand out to me in the process. First, no haggling or back and forth negotiations. Carvana offers competitive upfront pricing with no random side fees or funny business and that makes the entire process simple and pain free. Second, they handle all the paperwork and DMV stuff. I had no idea about this until the day my car was delivered but it was such a pleasant surprise, you guys should advertise this better because its pretty awesome. Third, the car arrived in PRISTINE condition. When looking at the photos of the cars on the website I thought some of them looked a little dirty and I thought I was going to have to spend several hours cleaning it up upon arrival. I was pleasantly surprised to find it was detailed to perfection and completely spotless inside and out, looked brand new! I will definitely consider purchasing with Carvana again in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The car buying experience with Carvana was amazing. From...

5.0
by bugless on Jan 19, 2022

The car buying experience with Carvana was amazing. From the search engine over a great car inventory, ability to view detailed information about each car to help you make an informed decision, a very simple purchase process to an on-time and smooth delivery. I was kept informed of every step in the process and continue to be kept informed during the final title change over. I highly recommend Carvana for your next used car purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

A bit disappointed that we had to take it for repairs...

3.0
by derekallen11 on Jan 18, 2022

A bit disappointed that we had to take it for repairs already. 150 point inspection?

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Day one we noticed an extremely loud clicking coming from the dashboard every time we turned on the heat, which we most likely diagnosed is the blend door actuator which will need to be repaired. Also, Day 3 we noticed the front brakes began squealing on the way home from work. These will also have to be replaced.

So far this has been a great experience great customer...

5.0
by Tracymoore on Jan 18, 2022

So far this has been a great experience great customer service they make everything very easy we definitely do this again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Carvana presented me with great customer service...

5.0
by David on Jan 18, 2022

Carvana presented me with great customer service throughout this process. This was a fun experience and very easy to do. My experience included using the swap option a few times, and that was very convenient. Carvana offered great financing options along with an awesome, affordable warranty plan. I'm looking forward to using Carvana for future purchases and highly recommend them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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