Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–8:00pm
Sunday
7:00am–8:00pm

Cars on the lot

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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8989 reviews

Everything was quick and easy!

5.0
by hectorgallarzo on Jun 19, 2022

Everything was quick and easy! No hassles or pushy salesmen! The whole process of buying a car was very smooth!

Customer service 3.0 Overall experience 5.0 Does recommend this dealer.

The whole process was seamless from placing my order to

5.0
by wendyrobling on Jun 18, 2022

The whole process was seamless from placing my order to delivery. I would highly recommend Carvana.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Nice not having to deal with the pushy onsite dealers.

4.0
by AW0109 on Jun 17, 2022

Nice not having to deal with the pushy onsite dealers. Car was just as advertised. So far so good.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Not a service to use if you require flexibility as a

1.0
by cwilson71 on Jun 16, 2022

Not a service to use if you require flexibility as a corporate professional and/or which to evaluate. Plan to wait a long time to get your title .

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Average, to mediocre experience.

3.0
by jonathan on Jun 16, 2022

Average, to mediocre experience. The delivery was delayed by a few days and newer car had smoke smell, which was unusual per delivery driver, especially for a newer car. Very unexpected since smoke was not disclosed until delivery. Apart from these two major factors, it was a pretty ironed out system.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

Completed 2 purchases (both minvans).

3.0
by atmcfar on Jun 16, 2022

Completed 2 purchases (both minvans). The first of the two was return using their free 7-day return. Pros: 1) So many options for each type of vehicle. 2) Deliveries and pickup were both easy and smooth 3) Delivery drivers were both kind and helpful. Cons: 1) Expect a lot more cosmetic damage than what is shown in the pictures. BOTH of my minivan purchases did…the first one was returned because it even had mechanical issues too. 2) Most minivans were previously rentals. 3) Customer Service is difficult to contact and talk with because they handle multiple calls/chats at once. I HIGHLY recommend taking your vehicle to your local auto shop for a Pre-Purchase Inspection to let them looks at the guts of the mechanical side of the car.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

The process was easy at first, but then there was a month

3.0
by morgan on Jun 16, 2022

The process was easy at first, but then there was a month long delay to get the car delivered. Two weeks later, I still don't have the title and registration. I need to get another key card, but can't do it until i have title. Carvana's customer service is good, but the back end processing is terrible. Terrible.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

The purchase itself was easy, my only issue was with the

3.0
by Brianmurphy207 on Jun 16, 2022

The purchase itself was easy, my only issue was with the delivery delays. The vehicle was delayed by three weeks for silly readons. I nearly cancelled the purchase because of it. When I did finally get the vehicle it seemed like the 150 point inspection was not done. On the plus side, the Carvana care took care of the issues right away. Sadly, I had to pay a $50 deductible for things they should have caught in the inspection and fixed before it got to me.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

Very unhappy with the quality of the car delivered to

2.0
by Ldyer977 on Jun 16, 2022

Very unhappy with the quality of the car delivered to us. Bad brakes, rotors and had major vibration if the front due to obvious problems under the hood.

Customer service 5.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

delivery delay was frustrating.

3.0
by majick275 on Jun 16, 2022

delivery delay was frustrating. everything else was very good. quick to cover any issues i found the vehicle. silver rock is great. the delivery driver was awesome. everything was easy.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
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