Carvana-Touchless Delivery To Your Home

Carvana makes it difficult to report a complaint within the 7 day allowable period because the chat and advocates don’t respond quickly. In my case I only had 6 days rather than 7 because I picked the car up on a Monday and they are closed on Sunday. They don’t even accept chats as verification that you’re having a problem. They say to send a picture, give a link to make the report but there is no way to upload your picture. I was finally able to speak to a live person on day 6 but they did not respond to me until after SilverRock was closed so I couldn’t turn in my claim to silverrock on the 6th day, which was a Saturday. So I called SilverRock the following Monday and they said they couldn’t accept my claim because it was later than 7 days and no one from Carvana had contacted them on the 6th day to approve my claim. so I have to pay for the repair out of my pocket. Carvana is the kind of company that lies to get your business, then weasels out of any previous promises they made. If you can find the car of your dreams somewhere else, avoid Carvana like the plague. I’m sorry now that we got involved with them. Horrible customer service and lots of advertising hype.

I know carvana as a company is probably a good company. However they waited until the last possible second to change what was supposed to be a zero down purchase into a $4,200 down purchase and so at the end of the day they didn't get a sale and I don't have a car still. Upon contacting customer service in regards to this I was informed that there was nothing that could be done and even though I had multiple emails from carvana saying that I was pre-approved and pre-qualified and every other three everything it still did not change the fact that when it came time to make the purchase they changed it all around and I went from a zero down to a 4200 down with no room for moving no budget room no nothing just from 0 to 4200 in the blink of an eye. Needless to say I did not end up with a vehicle and they did not end up where they sale and do I have anybody specific to blame? No not really you can't get anybody to take responsibility for anything everybody blames everything on the computers and so I can't say that any particular person affected it. About the issue and why did I have all these pre-approved and pre-qualified and all this other stuff emails from them only to have them not stand behind their words when when it came time and I got as I just said the it's the computers fault response and so nobody took responsibility for it and again the end product is carvana did not get a sale and I still do not have a car.

I checked the cars availability and reply was "sale pending". All of the cars I was interested in were "sale pending".

This was the best car buying experience I ever had. Quick efficient & I’m completely satisfied with my purchase.

Great experience. I only hope Carvana will double check their inventory to make sure all information is correct about their cars.

Hands down easiest transition ever simple and easy. App work great and my car is wonderful

The processus was very short and simple and i really appreciate the whole Team. I am proud of everything.

Easy to work with. Delivery was smooth and on time. Driver was polite and efficient.

So far the Carvana folks have been great to work with. There were a few cosmetic issues with my vehicle that weren't noted correctly on the site. They offered to fix them without my asking.

It was the easiest car buying experience. Going to dealership are very high pressure. There was no pressure at all.