Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9099 reviews

Worst car buying experience I’ve ever had.

1.0
by Tinadmichael on Aug 06, 2022

Worst car buying experience I’ve ever had. I spent hours and hours on the phone trying to fix issues with representatives who were incompetent and rude.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I have purchased two cars from CARVANA and sold two cars

5.0
by Ronchester1958 on Aug 06, 2022

I have purchased two cars from CARVANA and sold two cars to CARVANA. Iris by far the best and easiest way to buy and sell your vehicle. It is seamless.

Overall experience 5.0 Does recommend this dealer.

Carvana is a very easy company to buy from.

5.0
by martinolymp1 on Aug 06, 2022

Carvana is a very easy company to buy from. The whole team helps you complete the process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly, easy going staff.

5.0
by Ajaxraccoon on Aug 05, 2022

Friendly, easy going staff. Paperwork was handled efficiently and I was out the door in no time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased a car from them and sold them my old car.

1.0
by Otto0818 on Aug 05, 2022

I purchased a car from them and sold them my old car. I asked to have my plates transferred to my new car, since the state allows, but my request was ignored and I had to pay for a new registration and plates for the new vehicle. Customer service used the excuse that a new registration was about the same price as a transfer; no it’s not. Hundreds of dollars difference. Please lay off more people who are too lazy to do their job.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

You know darned well what my account is, quit playing nonsense games to publicly invalidate my dealership review. This ploy tactic doesn’t work.

Very professional.

5.0
by Sheffield_b on Aug 04, 2022

Very professional.. all members of your team were helpful and so knowledgeable.. I love the concept of fair pricing and no games. We hit a little road bump but was taken care of beyond what I had expected. Thanks so much, very happy customer and will tell everyone about my experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Awesome experience, everything went smoothly.

5.0
by dchailey65 on Aug 03, 2022

Awesome experience, everything went smoothly. I am very pleased with my purchase and I love this new way of buying a car.

Overall experience 5.0 Does recommend this dealer.

Everything was so smooth and laid out.

5.0
by carletta.santana on Aug 02, 2022

Everything was so smooth and laid out. I love how the text messaging works too! So much thought and getting help is sooo easy!! Thank you guys so much!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased 2010 Q50.

1.0
by christylashawnjohnson on Aug 02, 2022

I purchased 2010 Q50. I thought I was trading my prev car. I have made 4 pmts and have only knocked $1200 off my $42,000 balance. I thought the negative equity was added to the balance. I called the dealership. The salesman who sold me the infinity STOLE my trade on 03/12/2022. It was recovered June 13th. Bottom line? Clay Cooley dealership, their crooked salesperson and the present finance co Ally have me stuck in an OVERPRICED car that I pay $800 per month BUT WONT clear off the balance in the first 3 years of the 7 I have to pay it off. They screwed me w / o lubing me! You probably can’t help, but I gotta try EVERY AVENUE!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I received awesome service.

5.0
by enorahbond on Aug 02, 2022

I received awesome service. Everyone was friendly, helpful, and patient. I was very pleased with my purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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