Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–8:00pm
Sunday
7:00am–8:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8858 reviews

even though the deal was relatively smooth and the truck

2.0
by barry on May 26, 2022

even though the deal was relatively smooth and the truck met my expectations I was disappointed when I discovered that the vehicle did not come with automatic door locks as specified. When I did the live chat with them (two hours) they offered me a$100 discount or I could send the car back. They were firm in not allowing a little more credit which would made me a more satisfied customer. Not sure I would use them again.

Customer service 3.0 Overall experience 2.0 Does recommend this dealer.

My car delivery was delayed twice.

1.0
by Jwilliams on May 26, 2022

My car delivery was delayed twice. To the point where I had to pay a 100 dollar Uber to get to work because they didn’t have my car the TWO times they promised to deliver it. On top of that being the case after the car got there if I did not want it delayed again I had to go pick it up. Make me late for work that day as well. The headache was unimaginable and my friends were able to witness it first hand. First Carvana experience is the last experience

Customer service 4.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

I was going to leave it at that. But it actually ended up costing me more not having the car when scheduled then to have not bought the car at all. At least then I could have gotten the car from somewhere that could have gotten it there on the TWO times that I had to reschedule

I traded my car in for a 2018 equinox and we sold my

5.0
by rfreeman997 on May 26, 2022

I traded my car in for a 2018 equinox and we sold my wife's car to carvana. Both transactions were literally seamless! Carvana employees were friendly, knowledgeable and right on time! Such a great experience all the way around. Thank you carvana! Keep up the good work! 👈😀👍

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I have a strong aversion to car dealerships, especially

5.0
by susan.s.karry on May 26, 2022

I have a strong aversion to car dealerships, especially very aggressive salesmen.I really appreciated CARVANA's vehicle buying process. Select a vehicle from the comfort of your home, delivery to the front door, excellent customer service, and even rapid resolution of damage that occurred during transit with zero cost to me. I highly recommend Carvana.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

I ordered a vehicle from Carvana.

1.0
by tierney.h on May 25, 2022

I ordered a vehicle from Carvana. We had a 7 day test drive and notice a few things that needed to be fixed. Per Carvana these things should have been taken care of before the car was listed for sale. They were not... It took over 7 days to get the car in to the shop to be fixed, even with the warranty I still had to pay out of pocket for issues that Carvana said were taken care of... 80% of the time since I bought the car it has been in the shop to fixed the electrical issues. Then I received an email and text stating that my title and registration were in the mail. 2 weeks before my temp tags expire I find out from the DMV in Jeff City that Carvana did not file paperwork or pay for my registration that was rolled into my loan and now Carvana is saying that it is my responsibility not theirs. They are sorry for multiple times that they have given me misinformation... DO NOT BUY!! More problems than ever. Costs way more money than it should have as well.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

My legal name is on this post... My name is also pretty rare, it shouldn't be hard to find at all. I have called and chatted with many of your advocates, many different times, few were great and appeared helpful but the rest all told me the opposite information of what the previous person told me and then told me there was nothing they could do... I am not wasting anymore time by calling again.

Selecting a car was easy, and I liked the pictures and

4.0
by dukeofny on May 25, 2022

Selecting a car was easy, and I liked the pictures and the 360-degree interior view. The purchase process was OK, but they gave me expectations as far as the test drive and the registration/plates that didn't turn out to be true. They need to customize the process and expectations based on the state you're living in. I was expecting a 15-minute test drive but was told I can't do that in Massachusetts because they can't use temporary plates (which I disagree with as I've had many test drives at dealerships that used a temporary plate. The good thing was that even though I mistakenly cancelled my old plates (thinking I needed to do that), the delivery driver had fresh plates available for me, and I didn't need to pay extra for them or wait on line at the registry! Also, I specified my savings account to pull the money from, but they pulled it from my checking account, which caused an overdraft to my savings account. Luckily my bank did not charge a fee for this. There's an issue with a part under the hood being missing (it must've been the 151st point in their 150-point inspection), but hopefully SilverRock will resolve the issue.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

AMAZING!

5.0
by stanford.jenni on May 25, 2022

AMAZING!! Sophie who delivered my car was communicative, professional, punctual, friendly, and informative! We love her! :-) The car was in beautiful clean condition and the extra touches were SO thoughtful! The approval and underwriting process was super easy. James & Brandy (who both called me about my drivers license) were super helpful and communicative and made it easy for me to understand what I needed to do. The car was on time, as-advertised, and in great condition- we love it!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The purchase and delivery were amazing, quick, easy and

4.0
by sowashestinysam on May 24, 2022

The purchase and delivery were amazing, quick, easy and hassle free. The young man who delivered the care was very friendly , knowledgeable and on time. The only negative is that the was a small tear in the headliner that was not noted on the hot spots. No a big enough issue for us to look for another car. Overall, a great experience.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

I bought a car in early 2022.

1.0
by Montrell S on May 24, 2022

I bought a car in early 2022. It has already been to the dealership for work 7-8 times in the first 5 months. I even purchased the extended warranty, but constantly have to fight with Carvana and Silverrock to get any service covered. The car buying part is a breeze, I loved that. They should just do better with selecting good cars and actually assisting with covering parts and repairs when they sell you a problematic car. There are a few great customer service reps at both companies, but you're mostly going to get the runaround and excuses. And what you can squeeze out of them, will come only after a lot of stress and headache. Hopefully, you will luck up and get a good car because if you don't, it's going to cost you a lot of time, energy, and money.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

I agree with Carvana about their customer service.

1.0
by aakendrick on May 23, 2022

I agree with Carvana about their customer service. Don't take their word for it. They are still just as bad as they have always been. I was attempting to sell my 2022 Santa Cruz truck to Carvana but was not looking to purchase or trade for another vehicle with Carvana. So as part of the selling process, I was asked to verify the loan payoff amount. After reaching out to a Carvana representative and connecting with Navy Federal the Carvana Rep attempted to violate my privacy while on the call. Both Carvana and Navy Federal suggested that the calls were being recorded. I asked the Navy Fed Rep to provide a 14-day payoff for my loan account, they did and included the daily per diem rate which Carvana could use to tabulate a 10-day payoff if so desired. Then the Carvana Rep began to ask a number of other questions that in my opinion violated my privacy and had not been previously discussed with me and even before I could respond the Navy Federal Rep suggested that she could look for that information. However, she stated she could not do so without my permission. While I had nothing to hide regarding my loan, I was taken back by the questions and declined to offer any additional information besides the 10/14 day payoff as Carvana had initially requested and suggested that I have adequately provided the 10/14 day payoff as requested. It was a matter of principle for me at that point because these questions had never been brought to my attention prior to the call and were not a part of Carvana's request for information. online, via email, or on any of the three phone calls. If Carvana wants to know a customer's payment history, late fees, and other related information they need to be at least upfront with their customers on what is needed. I have never had a late car payment and if I had been late at any point, does that mean Carvana is not going to buy the car? Made no sense to me why this information would be relevant or why these questions could not be revealed to the customer before the call. So once again after (4) tries with Carvana, I still have not figured out a way to get these inconsistent Carvana customer service eps out of the way to stop cheating me and their organization out of a good car buying or sales deal. Hello CarMax, AutoNation, or Car Lotz.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

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