Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9121 reviews

Very happy with the car I have received.

5.0
by Jcerabino on Jul 23, 2022

Very happy with the car I have received. Pictures were accurate. Really nice vehicle. Would recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

For my first time dealing with Carvana I thought it went

5.0
by shrekdog5 on Jul 23, 2022

For my first time dealing with Carvana I thought it went pretty good so far everything is working great this is where I’m buying my next vehicle it’s just so easy and not having to listen to a salesperson and I love my car it’s just like it was described on the website.

Overall experience 5.0 Does recommend this dealer.

Took 3 different times to get car delivered.

2.0
by Llpedsrn on Jul 22, 2022

Took 3 different times to get car delivered. First time called in morning of delivery to cancel buttons broke Next time cancel 20 after delivery to arrive button broke. Following week arrived but late

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

The whole process was very easy and efficient.

5.0
by warciv4 on Jul 22, 2022

The whole process was very easy and efficient. Everyone I delt with was professional and knowledgeable. I am very happy with my purchase and the ease of the trade in. Jason my delivery guy was great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Having purchased a vehicle from Carvana previously, my

1.0
by jamie.r.williams on Jul 22, 2022

Having purchased a vehicle from Carvana previously, my wife and I decided that for convenience's sake we would buy from them again even though we had registration/license plate issues with the first car. Thought the issue was probably a fluke. In this case, the car is fine but really nothing else. A few days prior to the delivery Carvana required a conference call with our bank to verify funds. No problem, plenty of cash to cover the cost of the car. The first problem came when payment was to be made, Carvana claimed that they could not get a transfer for the purchase price because our account was overdrawn. I looked at our account online and there was still plenty of cash to cover the purchase. Carvana then said that they couldn't, or wouldn't, try again and that we either had to send a cashier's check overnight at our expense or do a wire transfer again at our expense. We chose to do the wire transfer and emailed copies of the transaction as requested. The car was delivered just fine, but a few days later I started getting calls and emails from Carvana stating that we still had to pay for the car. I would explain that we did, in fact, already pay for the car and would send them copies of the wire transfer. This continued for almost two weeks. When we purchased the car, we chose the option that we would pay extra at the time of the sale, and in return Carvana would take care of the taxes, fees, etc., and have the plates sent to us. On June 10th I received an email from Carvana stating your registration is complete and your plates are on the way via FedEx and should arrive in 5-7 business days. Approximately 10 business days later and we have no plates. So I reached out to Carvana and was told, sorry, that's an automated email your plates were actually sent by USPS and should arrive in 10-15 business days. Don't worry everything has been taken care of. So I wait. On July 5th, I still have no plates so I call Carvana again. This time I am told that the plates must be lost in the mail and that I should go to my local USPS office to see if they have them and if not I will have to go to the DMV to get duplicate plates issued, but not to worry if there are "any fee's" associated with this, Carvana will cover them. At my local DMV, I have to schedule an appointment. Between my work schedule and the appointments available, the earliest I can get to the DMV is on July 22nd. The DMV informs me that the plates have not been issued and, thus, have never been mailed because the registration fees have not been paid. Sales tax and title fees had been paid, but not the registration. So I pay the $236.95, get my plates, and return home to call Carvana to inform them of the fee I just paid. When I am finally able to speak to a representative from Carvana, she looked into my account and notes from the previous times that I had called in and apologized that no one had ever noticed that the registration hadn't been paid. Asked to put me on hold so she could speak with a supervisor. When she came back online told me that the best they could do was to send me a check for $150 for my troubles. I said thank you, but $150 doesn't cover the fees that I just paid. She said that Carvana was never going to pay the registration fees, that was always on me but that since no one had mentioned that to me in the past they would compensate me for the misunderstanding. Indeed there was a huge misunderstanding. Carvana had told me multiple times that "everything" was taken care of and looked good on their end, told me during phone conversations and via email that the plates had been sent to me when they had not and their own system was telling them that the registration fee's had not been paid. If I owed registration fee so be it, but tell me that. Don't tell me everything is taken care of and the plates are on the way when they are not. Don't tell me that you will cover any fees associated with getting plates if you have no intention of covering the fees. We will never purchase another vehicle from Carvana under any circumstance and I urge you to do business elsewhere as well. I simply cannot emphasize strongly enough how dissatisfied I am with Carvana and the entire experience.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

Every thing was great but then we got to the vending

4.0
by Kbkragt on Jul 21, 2022

Every thing was great but then we got to the vending machine and it was broken not a big deal but my car was dirty and smelled like a sweaty Gym bag there was crumbs in my seat the cup holder hade soda in it also Bugs all over the windshield. But we were happy except for that.

Overall experience 4.0 Does recommend this dealer.

There is a reason that car dealerships are better.

1.0
by bradleysquires123 on Jul 21, 2022

There is a reason that car dealerships are better. I had an issue with my roof 30-days after I bought it and they would NOT fix the problem. Their warranty only handles mechanical issues. A dealership would have fixed this issue instantly but after 15-calls to customer service, they denied my request. That's what separates a Good dealership from Carvana! Dealerships are well worth it for service reasons. I will never buy from Carvana again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Website is very frustrating.

4.0
by Brucebollinger on Jul 21, 2022

Website is very frustrating. In person contact was quite helpful. Website bad, human contact good

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Believe it or not, my Carvana purchase was as easy as

5.0
by Fellowman15 on Jul 21, 2022

Believe it or not, my Carvana purchase was as easy as ordering a pizza lol. I was extremely hesitant on trying Carvana due to other people's "nightmarish experiences" with this dealer. I was concerned about not receiving my tags, the vehicle arriving with a host of mechanical problems etc. Nevertheless, I took a leap of faith and my experience was from what I expected. I ordered the vehicle on a Saturday afternoon, I picked it up from the vending machine location (Gaithersburg, MD), took it for a spin, came back, signed a few papers and left with the vehicle (start of my 7 day test drive). During my seven day "trial period", I had my mechanic evaluate the vehicle and all looked good. So, six days in I called and confirmed I enjoyed the vehicle and took permanent ownership. After some quick small talk, the Carvana rep stated the registration would be mailed out in a few days. Immediately I started having flashbacks of other buyers not receiving their tags/registration. Having said that, about 5 days later, FedEx knocks on my door with my MD tags/registration. And that was pretty much it. As I previously mentioned, the process was as seamless as ordering a pizza online. Carvana kept me up-to-date during each part of the process (via text or phone call). My experience makes me wonder if the registration issues others encountered were a direct result of Covid in the past year or so. Maybe I just got lucky. Nevertheless, two thumbs up.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Contacted but never hear anything back from anyone.

2.0
by jfrodriguezsr on Jul 21, 2022

Contacted but never hear anything back from anyone. Also seemed like all the cars were never available

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
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