Carvana-Touchless Delivery To Your Home
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I have never had an easier time buying/selling a car.
I have never had an easier time buying/selling a car. I would highly recommend this to anyone.
Process was relatively easy.
Process was relatively easy. Had a few unseen issues, but the staff was able to work them out.
this is the best thing since sliced bread.
this is the best thing since sliced bread. I'm hooked for life buying a car this way
Carvana is amazing I love my new car and it was so easy
Carvana is amazing I love my new car and it was so easy to buy my car
I purchased a $63,000 2021 Toyota supra it was delivered
I purchased a $63,000 2021 Toyota supra it was delivered by an 18-year-old kid one week after it was supposed to it was missing one of the key fobs for the car I was told by the 18-year-old kid to go to my dealership and order one and then contact Silver rock to be reimbursed for the key it has been three months now my dealership still does not have a key fob so I called Silver rock to see if there’s anything they can do and they tell me they’re no longer going to pay for the key fob because I did not call them within 30 days. How was I to know to call them within 30 days when no one tells me this I was asked to speak to a supervisor I was told maybe one would call me within 48 hours believe me I’m telling you if you want to purchase a car from these people run fast as you can hang up the phone and go elsewhere they are not people of the word I told them you realize what you’re doing is wrong I did nothing wrong you tell me I’m getting two keys with my car I do not and then you tell me because I didn’t contact someone within 30 days which I was not told to do that you will no longer pay for the key fob. What else I can say I don’t know. I also was promised $175 refund because they delivered the car seven days late I called three months later after not receiving the money and they give me an excuse of the paperwork was filed wrong they would re-file it I should get the money within the next 30 days wow this is great service isn’t it. Good luck finding the phone number to call these people you could call the press in the United States easier. Very very disappointed customer I would never recommend this company or purchase from them again .
TERRIFIC EXPERIENCE, EVERYTHING WENT SMOOTHLY.
TERRIFIC EXPERIENCE, EVERYTHING WENT SMOOTHLY. THE VEHICLE IS EVEN NICER IN REAL LIFE THAT IT WAS IN THE PHOTOS THAT WE VIEWED. YOUR STAFF WAS EXTREMELY PROFESSIONAL AND I WOULD NOT HESITATE TO PURCHASE MY NEXT VEHICLE FROM YOU FOLKS AGAIN.
I was able to spend 15 minutes online, get approved for
I was able to spend 15 minutes online, get approved for financing and have my car on its way. It was an amazing experience. It was so fast and easy. I will definitely buy this way again. Thanks carvana!
Carvana states in many places that they do not negotiate.
Carvana states in many places that they do not negotiate. Further, they are advertised to "finance almost anyone". Not only did Carvana reject me for financing, with initial rates quoted at over 10 percent, I was able to get a loan from a credit union at only 3.49%. Carvanas rates were neither competititve nor user-friendly. Finding outside financing outside of Carvana was difficult, as they hide it from their website, and give short deadlines to finance, otherwise they may delay delivery of your vehicle. Further, after calling Carvana 4 times to discuss Carvana Care, and confirming that it would be for 2 years or 125,000 miles, whichever came first when it came time to sign my documents, Carvana had switched the warranty to a single year-- this warranty cost over two thousand dollars. Carvana was unwilling to fix the warranty, which didn't involve any negotiation, just holding them accountable to what they told me. I spoke to Carvana about the warranty multiple times, including a call to their partner, Silver Rock. Carvana had previously discounted another car I was looking at on their site by two thousand dollars, and could easily afford to fix their error. Instead, they refused. The upsell would've been a few hundred bucks for me, but only about 2 percent difference in transaction cost for them. I walked away and would not recommend Carvana.
4days after getting the car I get a flat have to call
4days after getting the car I get a flat have to call carvana s road side assistance wait hours for help come to find out the tires would not pass inspection I had to use their insurance to replace all 4 tires on my time and again wait hours at the tire place. Now I can't keep the car i love cause they said I was all set with the paper work 2 and a half weeks later they called and I'm forced to pay their high interest rates or give the car back and it goes on my credit. They just used me to get free tires using there insurance. It has been a horrible experience. I wouldn't recommend carvana to anyone.
We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.
My Carvana team experience has been one of the Best in
My Carvana team experience has been one of the Best in my life, helpful, courteous, and completely professional, thanks for all your assistance in getting me into my new car. EBJr.