Carvana-Touchless Delivery To Your Home

1. I found and ordered a car. This maybe 20 minutes total. I purchased the car on April 18th and it was scheduled for delivery on the 24th. On April 20th, I receive a text and email that my vehicle would be delayed until May 1st. I called and asked the reason for the delay and was told the car needed a new battery. How this is possible isn't any clearer than why this would add a week long delay. They list checking the battery in their 150 point inspection. I was offered 300.00 for the delay that would be sent out after the 7 day trial period. On April 28th, I received a text and email that my vehicle had been rescheduled until June 5th. I called and was told this was due to the car needing an alternator. The advocate couldn’t explain why this wasn’t found in the 150 point inspection or when they tested the battery. Eventually I was offered 1000.00 for the delay and a case manager in the Executive Resolution Team was assigned to assist me with getting my car. Candice told me she would look into it and would call me back with an update on Saturday the 29th. On the 29th, I called and spoke to Candice and she had no further updates from the inspection team. While waiting to speak to her I had found an alternative on their site and asked her if I could swap and get this car in a reasonable time. Candice assisted and I swapped cars and was scheduled for a delivery on May 10th. On May 5th, I’m contacted and told this vehicle was delayed and would be delivered on May 12th. I called and asked why the vehicle was delayed. I was told that there was a logistical error and the truck delivering my car from their inspection to the hub had broken down. I explained that I could not take delivery on the 12th, and was told that the next delivery date wasn’t until the 18th. At this point, I was finally able to speak to a supervisor. We had a discussion about the matter and when I finally told her I was going to end the call and they could call me when they figure it out and in the meantime, I would be shopping elsewhere for a car. Kim then tells me she will contact the hub closest to my home and see if they could make alternative delivery arrangements. The hub makes arrangements. On May 9th, at approximately 9:40 pm I receive an email stating that my car is delayed until May 15th. I call and am told it’s due to a tire issue. This might be the most ridiculous buying experience I’ve ever had.

I found what appeared to be a beautiful 2018 SLC300 with Carvana. It was easy as they said to order a car online and it was neat to see it delivered on their special flatbed at my house. Buyer beware. Just because Carfax and AutoCheck say no reported accidents, and Carvana says it’s had a 150 point thorough inspection…does not mean repairs made were done WELL. This car’s pictures looked great, but once it was here, I could see the bumper wasn’t the same diamond white metallic as the car, there was overspray on all the black fittings,, the passenger door jam, fuel filler door, window moulding, and if that wasn’t bad enough (it was), there is a gap between the tail light and body on the right rear qtr panel. They disclosed the rear bumper had been repaired, but…. Such horrible work - it was completely obvious in person. My local certified Mercedes body shop reported it would cost at LEAST 6700 to correct.. and that’s if they didn’t find worse underneath the panels/bumper. They’d seen this from other customers’ experience with Carvana (and other dealerships). They advised me to send it back if I could. I’m still within the 7 day trial, so it’s going back. Sadly.

It sure was an experience, having to shop online rather than going out and picking out a car.

Couldn't be more happy with my purchase. I was a little worried and weary of buying a truck online without having test driven or seeing the truck in person but they made the process so easy and before I knew it my new truck was here. Got to test drive it before before I signed the paperwork and felt at ease seems thanks to their 7 day guarantee. Got such a great deal and found the truck I was looking for, I'd recommend them to anyone!

Our purchase went smoothly and quickly, delivery was easy, and the car matched our expectations. We feel great about the process and the deal. Our only disappointment was how dirty the interior of the car was. We found a lot of food wrappers, kids books, etc. inside, along with general dirt.

Unbelievably easy! The car is everything it said it was. Staff was very friendly and efficient.

Honest and Friendly service. Very easy process from beginning to end. What they say, they stick by. There were no surprises. I would definitely recommend.

Recently purchased a vehicle from Carvana. All the documents for the purchase were completed (including the loan). I even received email and voicemail confirmation from Carvana that the purchase was done and I owned a car. Several days later, I received email from Carvana that the car had previously been purchased and I did not own it after all, due to an error on their website. They wanted me to purchase a similar vehicle, for an additional $2,000 out of my pocket. This may be breach of contract and bait-and-switch. Stay as far away from Carvana as possible!

I have no complaints! Will def use carvana again & refer to everyone that I know!

I’m DEFINITELY SATISFIED with my new vehicle. The delivery driver was awesome and I love the welcome pack.Every part of the process was smooth once I picked out the right ride! I’m definitely going to be doing buisness with Carvana again! Everything was Perfect