Carvana-Touchless Delivery To Your Home

A very easy and convenient buying experience and the car was just as described. Love it! Thank you and I will definitely be using Carvana again

I had heard Caravan’s name all around from friends and family and so when I started looking for a newer car my curiosity got the best of me. I started looking for a Kia but not sure what model and immediately the K5 Gt line caught my attention. There were so many to choose from. It was so great to sit in the comfort of my own home and narrow down the one that perfect for me.

When I first got to the dealership, the employees there were very professional and respectful with me. I was also given the opportunity to check the car out before I took it off the lot.

the best way to buy a car ever live it never go to a dealer again

Dealership was good, good customer service. It was the information and corrections to the processing and registration process that did me in. I had received text messages and emails with conflicting information about getting temporary plates or transferring my plates. Got an email saying I hope you're enjoying the car, but temporary plates are scheduled to expire. This was BEFORE I got the car. I was told my car would be inspected, NOT. you did the Carvana inspection but up to me to have my PA inspection done within 7 days. The required uploading of document instructions for trade in and purchase another were insufficient. had to be done repeatedly, via desk top and smart phone. I spoke directly LIVE with 4 representatives. Was told everything done, pop the champagne cork. WRONG. another email requiring a temporary POA for registration, really. Another app on my phone, another document required, face time with a notary. Was told the robot texts and calls came from "corporate" apparently not aware of my states requirements, etc. Yesterday, picked up the car. They put permanent plates on it, gave me registration. Insurance was 1 hour of convincing my insurance company to issue me authorization before I had the car. Is no one on the same page??? Car gets inspected tomorrow, still under Carvana warranty. hopefully it will pass or another procedure to take it to the correct place for repair. EXHAUSTING. Good news is I really like the new car, was clean as a whistle. The process less than easy. Please do not respond with the canned Sorry I didn't have the experience you strive for. Just got another text about when to expect my registration and plate. I have them!!!!! Get it together, do you all not have access to the same current info?

Professional and followed through with everything they said. The vehicle was as promised. I could not be happier! Excellent service!

I've bought many cars in my life, but I'm not exaggerating when I see this was the most fun and the easiest experience I've ever had! The website is informative, and the tools to search and look at the vehicles couldn't be easier to navigate. Once I made my decision, filling out the forms and uploading my documents was a breeze. My decision was quick, and then getting my car only took 3 days, and it was several states away! I chose to pick it up, and everyone at the Austin dealership was polite, helpful and efficient! I traded in my old vehicle, picked up my new-to-me one and I was out the door in 15 minutes. Seriously, this is the only way I want to buy cars from now on. Thank you so much for everything, Carvana! You're the best!!

This was the absolute best way I’ve ever purchased a vehicle !!! I’m still blown away at how easy it was ! Absolutely no hassle , no stress , no dealership headaches , no waiting , just absolute amazing !!!!! I will always purchase from Carvana as well as family and as many friends I can inform of this amazing car buying process ! My car was delivered to my house ! So awesome!!!! I love the car !!! Thank you Carvana z you all are the absolute best

Fast from start to finish! I saw the commercials and I can say “it’s true”

I really wanted to LOVE you guys….. I did up until delivery. Let’s start at the beginning, hands down you had the largest selection of vehicles to choose from and with me seeking a specific car this was a bonus. I reserved a car that wasn’t available for purchase yet but it was nearly EXACTLY what I wanted, a convertible, yellow, Volkswagen Beetle with lower miles…. About a week goes by and I’m notified the vehicle is now available after being put through the 150 point check and I begin the purchasing process…. This was actually all pretty straight forward, handled a lot smoother than anticipated and EVERY employee I spoke with from phone calls verifying funds and other info to random questions via chat were so genuinely invested, kind and nice… I have nothing but amazing things about each and every person leading up to delivery…. I’ll try to keep this brief because I could write a 5 page essay and how poorly everything went…… 3 hours before delivery I get a call saying it’s not happening today, the vehicle didn’t pass it’s smog test because the cars computer had to be reset, the battery must have died… in my mind I’m thinking when did it die if it had a 150 point check and why is this being dealt with hours before delivery?? They reschedule from Friday to Tuesday. Still questioning things I reached out via chat to two different employees who gave me two different responses, from transport issues, to registration paperwork problems neither mentioned failed smog test/drive cycle like the first employee…. Tuesday arrives and an hour before delivery I get a call saying a tire sensor went off but he’s at the mechanic dealing with it, we’ll just be late…. To the next call 30 min later it’s not going to happen tonight….. At this point it feels as if the car is a piece of xxxx, I’ve taken time from my day to wait, Im putting $20,000 cash and financing $12,000, this isn’t a small purchase and it’s being treated as if it’s not a big deal and the go to response from every employee is you can cancel… That doesn’t sound so much as a bonus as it does a “I don’t care”… Carvana has a lot and I mean a lot of negative feedback, comments, while sites dedicated to how terrible the delivery is and all the excuses used… One of the employees even said, “ only people with bad experiences leave reviews…” That’s not true and maybe it’s because you only provide bad experiences… I wasn’t even mad about the delay so much as I was nervous to trust your brand to be honest and deliver a reliable car. I shouldn’t have to demand the car brought to me the next day not 4 more days out…. Nevertheless the next day on you guys returned to being a great company…. I LOVE my car, the delivery person was amazing, the red bow was a nice touch and it felt the way purchasing a new car should feel like…. A week after delivery, I still LOVE my car, any promises made have been followed through, scheduling the license plate install and the minor cosmetic damage repair…. According to reviews you guys fail with registrations a lot, delay, forgotten….. I hope That’s not the case with me, please!!! So to date I would recommend you to a friend, I would make it clear to not rely the car will show up when stated, the first time or 3rd time, so if they can wait, use Carvana. Hopefully whatever the disconnect is between purchasing and delivery is something that can be corrected because you turn a happy moment into an angry moment with all these random delays….