Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9107 reviews

My purchasing experience with Carvana was awesome!

5.0
by cjoewheat on Aug 08, 2022

My purchasing experience with Carvana was awesome! I would recommend anyone to purchase a vehicle this way. You can purchase your dream vehicle in less than an hour. The car vending machine was a great experience. My family loved it. It was very exciting to see your vehicle coming down and spinning.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

In response to questions I got a computer message on how

1.0
by Gevliberty on Aug 08, 2022

In response to questions I got a computer message on how to order the car and no answers to my questions. Really disappointed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Do not buy a vehicle here.

1.0
by Jaychanielle on Aug 08, 2022

Do not buy a vehicle here. The "Hassle-free" return is merely a good slogan, and not true at all. I had my 2020 vehicle (that they valued 9k under its actual value) traded in for a 2021 Mercedes GLA. When the Mercedes arrived, it was dirty. I didnt report this as its not that big of a deal. However, after having the car not even 30 minutes, a coolant warning/ check needed message popped up on my dashboard. I called them the next morning so that i can swap cars back, as this Mercedes did not have the value i was searching for. They then let you know that there is a 72 hour hold before you can get your vehicle back, even after offering to drive and pick it up myself. So now i am stuck with a vehicle that i can potentially blow the engine in if i drive, for 72 hours. The reps did not show any empathy and actually ended up hanging up on me while i was expressing how much of a difficult position this leaves me in as i commute to work. This is nothing but a quick way for a company to take advantage with extended resolution times as they will already have your vehicle. Very unprofessional. Dont waste your time.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The driver who delivered my vehicle was excellent well

5.0
by Bwhite1107 on Aug 08, 2022

The driver who delivered my vehicle was excellent well trained, Well mannered very easy transition

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

I have purchased two cars from CARVANA and sold two cars

5.0
by Ronchester1958 on Aug 06, 2022

I have purchased two cars from CARVANA and sold two cars to CARVANA. Iris by far the best and easiest way to buy and sell your vehicle. It is seamless.

Overall experience 5.0 Does recommend this dealer.

Worst car buying experience I’ve ever had.

1.0
by Tinadmichael on Aug 06, 2022

Worst car buying experience I’ve ever had. I spent hours and hours on the phone trying to fix issues with representatives who were incompetent and rude.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Carvana is a very easy company to buy from.

5.0
by martinolymp1 on Aug 06, 2022

Carvana is a very easy company to buy from. The whole team helps you complete the process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly, easy going staff.

5.0
by Ajaxraccoon on Aug 05, 2022

Friendly, easy going staff. Paperwork was handled efficiently and I was out the door in no time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased a car from them and sold them my old car.

1.0
by Otto0818 on Aug 05, 2022

I purchased a car from them and sold them my old car. I asked to have my plates transferred to my new car, since the state allows, but my request was ignored and I had to pay for a new registration and plates for the new vehicle. Customer service used the excuse that a new registration was about the same price as a transfer; no it’s not. Hundreds of dollars difference. Please lay off more people who are too lazy to do their job.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

You know darned well what my account is, quit playing nonsense games to publicly invalidate my dealership review. This ploy tactic doesn’t work.

Very professional.

5.0
by Sheffield_b on Aug 04, 2022

Very professional.. all members of your team were helpful and so knowledgeable.. I love the concept of fair pricing and no games. We hit a little road bump but was taken care of beyond what I had expected. Thanks so much, very happy customer and will tell everyone about my experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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