Carvana-Touchless Delivery To Your Home

My purchasing experience with Carvana was awesome! I would recommend anyone to purchase a vehicle this way. You can purchase your dream vehicle in less than an hour. The car vending machine was a great experience. My family loved it. It was very exciting to see your vehicle coming down and spinning.

In response to questions I got a computer message on how to order the car and no answers to my questions. Really disappointed.

Do not buy a vehicle here. The "Hassle-free" return is merely a good slogan, and not true at all. I had my 2020 vehicle (that they valued 9k under its actual value) traded in for a 2021 Mercedes GLA. When the Mercedes arrived, it was dirty. I didnt report this as its not that big of a deal. However, after having the car not even 30 minutes, a coolant warning/ check needed message popped up on my dashboard. I called them the next morning so that i can swap cars back, as this Mercedes did not have the value i was searching for. They then let you know that there is a 72 hour hold before you can get your vehicle back, even after offering to drive and pick it up myself. So now i am stuck with a vehicle that i can potentially blow the engine in if i drive, for 72 hours. The reps did not show any empathy and actually ended up hanging up on me while i was expressing how much of a difficult position this leaves me in as i commute to work. This is nothing but a quick way for a company to take advantage with extended resolution times as they will already have your vehicle. Very unprofessional. Dont waste your time.

The driver who delivered my vehicle was excellent well trained, Well mannered very easy transition

I have purchased two cars from CARVANA and sold two cars to CARVANA. Iris by far the best and easiest way to buy and sell your vehicle. It is seamless.

Worst car buying experience I’ve ever had. I spent hours and hours on the phone trying to fix issues with representatives who were incompetent and rude.

Carvana is a very easy company to buy from. The whole team helps you complete the process.

Friendly, easy going staff. Paperwork was handled efficiently and I was out the door in no time.

I purchased a car from them and sold them my old car. I asked to have my plates transferred to my new car, since the state allows, but my request was ignored and I had to pay for a new registration and plates for the new vehicle. Customer service used the excuse that a new registration was about the same price as a transfer; no it’s not. Hundreds of dollars difference. Please lay off more people who are too lazy to do their job.

Very professional.. all members of your team were helpful and so knowledgeable.. I love the concept of fair pricing and no games. We hit a little road bump but was taken care of beyond what I had expected. Thanks so much, very happy customer and will tell everyone about my experience.