Carvana-Touchless Delivery To Your Home

They make it easy and communicate promptly throughout the process. It is truly worth every penny.

Car was promised to be delivered 9/7/2022. Day before that day they said car would be delivered 8 days late on 9/15/2022. This is unacceptable I canceled transaction.

The Dealership replaced the front tires with bran new snow off road tires that didn't match or come close to the rear tires thread (documented on their check list). After bringing it to CARVANA's attention and getting it in writing from Tire Kingdom, that such a difference in thread from both set of tires could be dangerous to drive and also most likely will cause damage the vehicle. I also sent them the owner's manual and pointing out to them also the manufacturer of the vehicle is stating the same concerns about mismatching thread tires and the dangers associated with them. I'm hoping that I do not experience any accidents or car issues related to tires not performing equally as the manufacturers have noted in their manual. It's a shame that CARVANA cannot understand the liability that they have put themselves under since they replaced the front tires with such a different thread tire.

When I first got my car and started driving it, it was smoking very badly. Checking into it, the oil cap was not put on properly and oil was pumping out onto the manifold. Windshield wiper fluid was also open, but not causing any issues, of course. So, whoever is doing that piece, topping off fluids, needs to check after their work.

I would not recommend! The 1st car I purchased had a check engine, service engine soon and tire sensor lights on. I swapped to a different car within the 7 day return policy. There was delays on the delivery of the 2nd car multiple times. I received the 2nd car and it has issues too! The 2nd car has issues with the cv joints. I called Silverrock and Carvana within the 7 day return window. Silverrock stated this issue may not be covered. Carvana sells horrible cars because this issue should have been found prior to the car been delivered as they do a 150 point inspection on cars. Do your homework and believe the reviews! RUNNNNNNN! All Carvana agents can do is apologize for your experience.

Very Happy with whole buying experience. It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was very professional and easygoing which helps with all the anxiety of being the 1st time buying or purchasing a vehicle not a dealership. So, thank you Oliver for that smooth and easy transaction at the end and also DELIVERING our new ride on time. It was a pleasure speaking to Oliver and KUDOS to hime and his amazing customer service. His people skills was exceptional! Thank you Oli!!

Everyone was so nice from the start till the day the truck got dropped off

The car was not Ready until more than 1 hour after my appointment, then it was dirty and they decided to use the gas station car wash to wash it instead of a proper detailing. hundreds of dollars in repairs were not listed on the app during the purchase procedure and carvana has failed to uphold the 7 day warranty as promised in the contract.

This is for your management's information and education: Overall Rating: OK/Average (parts of the experience were poor, other parts, good) The online Contracting process was VERY smooth. Communications and Service: VERY POOR due to contact being texting only (dependent on cell service) with no voice calls to me. Delivery was delayed three days due to this. Not a big problem except the purchase process took OVER NINE weeks - from reservation to notice of schedule for delivery. For such a great concept, you people need to make changes to your processes - more emphasis should be given to pro-active contact with consumers. E.G., Triggers to call clients when texts are not acknowledged within 30 minutes. Triggers to call clients when weeks go by and inspection and delivery prep status of vehicle has not changed. Also, please provide clients a route to access more authority (or give your reps more alternatives) rather than tell me: "that's all that can be done" or "we have no visibility into the delay and that's the only answer we have." And more possibilities for improvement exist... Being extremely patient got us a car we wanted at a reasonable price, but I would not do it again. As an entrepreneur, I think your processes are not sustainable for a successful company. Invest more in customer service - soon!

The people making sales and arrangements don't seem to know the local situation. Our rural state is on the far side of the digital divide, that is, with unreliable internet and phone connections. Towns are far apart. Yet the dealer set up a meeting spot in the middle of nowhere, without internet, and then expected us to fill out paperwork electronically the day of delivery as we were driving to the meeting. Why did they create a chaotic rush on the day of delivery? I had called on three separate occasions to make sure that everything was ready, and I was constantly reassured that we had completed all paperwork--by people who didn't know what they were talking about. Having said that, the car seems to be great!