Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9114 reviews

Absolute joke of a company.

1.0
by brianb on Aug 12, 2022

Absolute joke of a company. Avoid them. I spent an hour trying to buy a car with a Carvana chat rep because I was buying for a business, not a personal vehicle. After getting it all set up, the title still came in my personal name. To change it with the DMV, they want another $2000 in sales tax unless I jump through 20 hoops to get the tax waived. But that's not even the worst part! The car showed up reeking of smoke. We let our 7 day return window lapse as we tried to get rid of the smell. We are now in about $1000 in auto detailing and products trying to get the smell out with no real luck. Carvana did not disclose the smell to us on the front end or we'd have chosen a different car. Shady. They also said they would reimburse us for Smog and VIN check fees and they have not. Avoid Carvana if you can. Customer service has been very sketchy.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I am so pleased!

5.0
by hemstec on Aug 12, 2022

I am so pleased! Delivery was on time, courteous driver, car was as advertised. No problem so far, just awaiting registration, plates and title.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The most quick and easy process.

5.0
by Denise272002 on Aug 12, 2022

The most quick and easy process. I will never go back to a dealership. Love the experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The process was easy, quick and hassle free.

5.0
by shelleybaker on Aug 11, 2022

The process was easy, quick and hassle free. Employees were friendly and helpful in going over vehicle details and what to expect after sale.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

BEWARE, BEWARE, BEWARE!

1.0
by TSeawright on Aug 11, 2022

BEWARE, BEWARE, BEWARE! I bought a 2017 Cadillac from Carvana a little over a year ago. The Carfax showed no accidents, Carvana’s 150 point inspection showed nothing so I bought the car. The car was delivered dirty with dried bug splats on the back end. The interior was dirty with splotches of cleaner throughout. Carpet was full of sand. Now, Carvana states that they detail your car before it is delivered. They did send me 100 dollars for a detail. The first problem I had was the AC quit cooling the first day I had the car. I checked the cabin filter (part of the 150 point inspection) to find it to be completely clogged. I then decided to check under the hood. Air filter was completely clogged, could not see daylight through it. Coolant was low as well as brake fluid. All things listed on the 150 point inspection. So, I really don’t see how the certification could have been preformed. The Warranty I paid extra for is a joke. You have to use one of their facilities or pay a 200 dollar deductible. In my case the recommended facility does not have the tools to work on my car. Silver rock will tell you they will wave the deductible if you have no choice but they will decline that waver when the service department files the claim. Last week I had to take my car in for some service bulletins that my car qualified for. While I was there I told them the doors on the drivers side rub together when opened and the car is parked on irregular surfaces. They said I would have to take it to a body shop as they did not currently have a tech that could align the doors. They said it looked like the doors simply needed alignment and it should not cost much. I took my car to a local body shop and was informed that the car has been wrecked. The front end, hood, something called a unibody section on the drivers side, all four doors have been replaced. The entire car has been painted. The doors cannot be realigned because they are aligned according the repairs that were done. These repairs would have stood out when they did their 150 point inspection. My low mileage Cadillac just decreased in value about $10,000. I called Carvana and of course they are sorry but nothing they are willing to do. Just lost another customer and I will do everything I can to prevent someone from making the same mistake I did. I sincerely hope this keeps someone buying from these crooks!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

It's a new way to buy a car without the salesman or

5.0
by wakepro6 on Aug 10, 2022

It's a new way to buy a car without the salesman or dealership, you pick what you want, it's delivered. You like it or you send it back. In my case I had an issue and it was fixed by the warranty company. I Love my new to me car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The process was very smooth and easy in the beginning but

2.0
by shavegardiner on Aug 10, 2022

The process was very smooth and easy in the beginning but numerous issues with delivery. Through this process it is clear that Carvana struggles when it comes to dealing with issues. The websites delivery option are not real and they will offer you a sooner date even after Carvana reschedules. Carvana states that you can reach out to them via text messages; however, they do not tell you that you are speaking with AI and that the responses are not accurate. I had a customer "advocate"(Lisa Neverson) lie and said I say I used a false name and transferred me to line that is not monitored instead of transferring to supervisor/manager. After requesting from another "advocate" to speak with a manager they told me 24-48 hours before a manager would reach out to me. It took the manager 5 days to get in contact with me and conveniently they called two hours after I picked up the car. Overall, I was not pleased with the experience and would not use Carvana again.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

The entire buying and trade-in process was easy and

5.0
by terrilroule on Aug 10, 2022

The entire buying and trade-in process was easy and seamless. There was always someone to contact in case there was a question. My Carvana delivery person, Vince, was very professional and finished the deal like a pro. And best of all, I love my new-to-me car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The process was very easy and smooth in the beginning but

3.0
by kaseys06 on Aug 09, 2022

The process was very easy and smooth in the beginning but got bumpy. It took 4 times to finally get the car delivered to me. During the rescheduling period (which they changed) I had to use my vehicle I was trading in and went over the miles I originally listed (because it was had been 3 weeks longer at this point). For this reason, we had to reschedule again and I was home and ready for the rescheduled time and no one showed up. I waited an hour and finally got ahold of someone after 1.5 hours and was told no one was coming and they're not sure I wasn't contacted about that. My car was delivered without being cleaned on the inside and outside so I called and was given money to get it detailed. Customer service is very friendly and patient. The whole process was not ideal and got pretty frustrating. The car itself is fine and the customer service has been extremely friendly.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

The process was lengthy and somewhat annoying.

3.0
by rsaw36 on Aug 09, 2022

The process was lengthy and somewhat annoying. After waiting a few days I was informed the vehicle I chose was not available. Finding another vehicle and being approved, the car that we received was not in the advertised condition. There was no mention of the cosmetic issues, Dents on the exterior and paint on the interior. Now I have to use a 3rd party repair vendor and have no rental car is provided when repairs are being made. Unacceptable. I do not recommend using this car service. Very disappointing..

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.
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