Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8987 reviews

We went thru a long process actually getting our vehicle,

5.0
by Jakemeg.bowman on Jun 15, 2022

We went thru a long process actually getting our vehicle, with the date being pushed out several times, and the original car was in an accident so we had to find another. It was frustrating but when we finally got it- it was worth it.

Customer service 3.0 Overall experience 5.0 Does recommend this dealer.

i enjoy and like the experience next purchase i will use

5.0
by dominic_samuels on Jun 15, 2022

i enjoy and like the experience next purchase i will use carvana again for sure

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Really easy process!

5.0
by lauriemodels on Jun 15, 2022

Really easy process! Was able to reserve my Bronco and only took a few minutes to get financing set up and an appointment date. Would recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service and amazing timing.

5.0
by Lifebegan2010 on Jun 15, 2022

Great service and amazing timing. House car was on last leg and looked at dealerships around town but had nothing we were looking for. Looked on Carvana and found an SUV that fits us. Carvana helped us finance and even delivered to our home. Beautiful vehicle in great shape and the delivery guy was super cool too. Went over every little detail and what ways they could help if anything crazy were to happen. Love the convenience and the customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best place to buy a car no gimmicks from buying to

5.0
by Aragonjohnny19 on Jun 15, 2022

Best place to buy a car no gimmicks from buying to delivery all in timely manner differance between dealerships no salesman wanting more money down or pushing cars "KEEP UP THE GOOD WORK"

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The day my car was delivered, which was only 6 days ago,

1.0
by sreicholf on Jun 15, 2022

The day my car was delivered, which was only 6 days ago, I went to take it for a drive and the AC was blowing hot air for 45 minutes. Now mind you, I live in Texas and the car came from Texas. How do you complete a 150-point inspection and not noticed that the air conditioning doesn't work? Not only did the air conditioning not work, but the cooled seats did not work. I insisted that a mechanic come to my place of business and fix my car ASAP. He came the next day and refilled the non-existent freon and recharged my AC. While doing that, he noticed that the air filter was completely clogged with debris. Now once again I ask, how can this happen if the car has went through a 150 point inspection. I would bet my life that the car was never even checked for "anything." It probably never even had an oil change. Today, I came home from work and go to fold my mirrors in and the passenger side mirror only folds partially and then starts clicking. It doesnt stop clicking even with the ignition turned off. I go outside to hear where the clicking is coming from and the mirror is completely facing away from the car. Yet again, another thing wrong with the vehicle that was not checked. Upon looking at the 150 point inspection checklist again, I see that the interior and exterior of the vehicle was supposed to have been premium detailed, and the car came to me completely filthy. The most they did is vacuum the floors. The checklist also stated that floor mats were included, but do you think there are any floor mats in the car? No. All I got every time I called carvana was "I'm sorry." Well I'm sorry carvana, but I'm sorry does not cut it. Carvana is deceitful and dishonest and does not deliver anything that they say they will deliver. Do yourself a favor and don't ever buy a car from carvana. You will be completely dissatisfied promise you

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

For the most part, the experience was fine.

2.0
by rswaim1 on Jun 15, 2022

For the most part, the experience was fine. But the car I ordered remained in "inspection" for an extended period of time. It was a Tesla. Which meant the car sat uncharged and arrived to me smelling musty and had 19% charge on the battery. It was pouring rain the day I picked it up which made charging even worse. Otherwise, Adrianna was very good and appreciated. Next time you deliver an electric vehicle to a customer, make sure it is charged and clean. You should be ashamed.

Customer service 5.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Negative stars!

1.0
by jog6448 on Jun 14, 2022

Negative stars! The entire process was great up until delivery. When delivery arrived the front end had been damaged, brakes & rotors were severely worn, backup camera not working, lower front control arms need replacement. Per Toyota dealership, vehicle was probably crashed on a joyride by carvana employees. I was promised these repairs would be paid for by several carvana employees including the delivery driver which is why I accepted the car. Carvana lost record of my phone call to take the car back 2 days before the 7 day trial expired. I have been fighting with them since. Contacted CO and AZ state attorney regarding carvana and no resolution has been made. Filed numerous complaints with BBB as well - no response at all. Full price for the vehicle. Carvana offers nothing off the price. It's been 4 months with these issues. I fixed the brakes and rotors. Repair shops in my area refused or stopped working with carvana due to not paying for repairs. Reimbursement for repairs denied. Carvana refuses to accept responsibility for delivering a vehicle with undisclosed damage that was unsafe to drive. Refuses to replace the vehicle. States "No safety or drivability issues, Sucks to be you. We will not take it back." I am getting close to letting them repo the xxxx car. I don't care. I worked hard to build my credit and this is such xxxx poor customer service from carvana. Their policy is money over safety and quality.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

This is a BS statement from carvana. At no point were you ever concerned and at no point did you ever reach out to fix or make this purchase right. I was told by three reps and have the emails confirming carvana prefers profits over making a customer whole. I was told there is no safety or drivability issues so the car will not be taken back, no discounts offered, etc. Typical BS from carvana. Theres more than enough info to pull up my account. See your executive resolution team. Its not that difficult. This could have been a great experience but no.

Just called carvana in regard to this complaint and was told again, the resolution is: THERE IS NONE. SOTUATION REMAINS THE SAME. CARVANA REFUSING ANY RESPONSIBILITY FOR DELIVERING THIS VEHICLE WITH UNDISCLOSED DAMAGE AND REFUSING TO MAKE IT RIGHT. BANKRUPTCY OR REPO? WHATS THE BEST OPTIKN AT THIS POINT? waste of time trying to get a proper resolution. Carvana continues to prove they dont care about their customers or safety. They onky care about their money.

This has got to be the worse process I’ve ever gone

1.0
by mickyy on Jun 14, 2022

This has got to be the worse process I’ve ever gone through. I would not recommend anyone i should have went to a dealer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Absolutely the worst car buying experience, customer

1.0
by mattmalenfant on Jun 14, 2022

Absolutely the worst car buying experience, customer service and online experience I have ever had. The deal was messed up on every step including insurance verification and delivery of the car. I could not have my wife accept as I was travelling.... but was not told this until the day of delivery resulting in a reschedule. Additonally, the person delivering the vehicle was late to delivery and incredibly hard to understand and rude. She actually threatened to cancel the transaction because I became upset at her actions! The condition of the car was not as advertised including exterior (more scratches and imperfections than noted), interior ( large stain on carpet in cargo area not visible on screen. Lastly, the car was unsound mechanically. The battery died exactly 7 days after receiving and so I was unable to return the car. I was stranded, it could not be charged by a service and I had to purchase a new one which was over $350. All transactions were robotic and unhelpful. I will do everything possible to steer people away from this misleading and insensitive company.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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