Carvana-Touchless Delivery To Your Home

The website is very user friendly and easy to get around in. I knew what I wanted and they had it. They had a problem and could not deliver, so I had to pick it up.

Do not believe the invoice you sign. The will charge you more for delivery to your door - that is not disclosed. Horrible experience

They will drive you CRAZY! Better off going to a dealership. Worst experience ever! They do not care about your satisfaction or if you buy from them or not. 1. Poor customer service: decentralized support staff, get different answers from different people, no follow through when they say will follow up, overall lack of communication. 2. Even a manager from their headquarters never called me back as scheduled. 3. Wrong time sensitive documents were sent. 4. They delayed the delivery 3 times Even after we canceled our order, after the third delay, they did not ask why or want feedback.

Couldn't be happier. This is my 2nd car from carvana. From beginning to end very easy transaction and no dealership to deal with, just a pleasant driver delivering my car to my home.

Great experience! Delivery driver was professional and answered all of our questions. Would buy from Carvana again.

Warranty is a joke and no one is checking these cars out. It shouldn't shake when you get it. They need to test drive them. xxxx, maybe look at it and go. Geez someone wash this car with a brillo pad. Then i am going to take time off an be without a car to fix simple stuff and damage not reported on the carvana site. Then i have to wait to get reimbursed for my rental car. Maybe reimbursed...Carvana is convient and easy to use. Just need to be more truthful about the cars they are selling. Cars cost more in general nowadays. Please do better for future customers.

I found the perfect car from me and chose to travel to Tempe, AZ from NM to pick up my car. Two hours prior to pick up on a Saturday they advise the check engine light is on and the shop the co tract with isn’t open on weekends (which is unbelievable not open on Saturday). After incurring the personal cost of flying her, staying in a hotel and now flying home and finding other transportation until I find a new option - NO CARE IN THE WORLD AND ABSOLUTELY ZERO FLEXIBILITY FROM CARVANA. There have to be multiple repair shops in the greater Phoenix area open on Saturdays - nope, we only use one shop that is only open M-F. ZERO care or concern for how this negatively impacts me with timing and financially, not to mention logistics. AVOID THIS RIGID RIDICULOUS COMLANY AT ALL COST

Overall my experience with Carvana was good. I leave 4-stars because before I found the truck I bought I had an issue with a purchase. I went to "Pre Order" it and as that process was ongoing I had the truck reserved and it would not let me finish the purchase. The 30mins ran out and then it showed someone else was purchasing it. I called Carvana and the answer I was given was that the truck failed inspection. This maybe true that it did them was put back up for sale and sold to someone else. This was frustrating. However the customer service person I called helped me find the truck I bought. The rest of the process was very smooth. My delivery went excellent! The lady who delivered the truck was very nice, was extremely open and honest about the truck. Even pointing things out to me so I was aware of them. When I test drove the truck I had a few issue but none of them total deal breakers. My issues wjere reported and the next day the warranty company called me to schedule getting them fixed. I would buy from Carvana again.

I, like most people these days, hate buying cars. I don't enjoy car salesman or dealing with the fact that the end price seems to always be more than we discussed. So we were in a situation where I needed to get a car for my son who is an active duty Marine in SC. I live in Texas so we thought we would try carvana. We use a military credit union since I am prior service as well and that had some loop holes we needed to jump through too, or actually I should say loop holes Carvana had to jump through. Anyways long story short the woman in customer service who helped me was amazing. She figured out what needed to be done with Navy Federal when even the underwriter wasn't sure. Then the car was delivered last week and the gentleman who dropped it off was very friendly. All in all it was a great experience and I would use them again in the future.

Are good service . I’m happy for the service you provide For me on ser