Carvana-Touchless Delivery To Your Home

I was a little hesitant about using Carvana at first. Just because no looking at the trucks in person made me feel like it was not true. I have to say I love the experience and the updates I would get. Outstanding customer service always so helpful and friendly would 100% recommend. Love our Silverado ❤️

Extremely happy with my Mercedes C350. Very good experience with CARVANA in all respects would highly recommend.

Initially, my car delivery was delayed due to title and law changes in my state. Carvana kept me updated and provided reimbursement for my having to rent a car due to the delays. When I received my car it clearly did not go through the 150 point inspection. There were things wrong with the car that were not identified to me. The car did not have any oil in it. The trunk was broken. There were scratches outside and inside not disclosed. I called Carvana and Silverock. Both of them worked together to make sure my car went to the right place, I had to take it to their shop and then the dealer. Nothing was disputed, they even got on a call both with me to make sure everything was being taken care of. They extended my money back guarantee as I could not get the car in for repairs in time. They wanted to make it right and make sure everything was working before I decided to keep the car. I did not have to pay for anything including the scratches on the car that were not disclosed. The ordering process was very easy, even though the car was delayed, Carvana was still easy to get a hold of or was keeping me updated on what was going on. The car delivered in not the best of shape but they did everything right to fix it. It was an inconvenience not having a car and having to go to repair shops 4 times - 2 of these were dealers. The repair shop was better! I will tell you when I went to the dealer they did everything to bad mouth Carvana and said I should have bought from the dealer. In 20 years of owning/buying cars - 3 of them from this dealer (who treated me like garbage by the way) I had the best experience with Carvana and I did not have to sit in a dealership for 8 hours. The dealer I previously bought cars from would not help me learn a setting on the AC. They just said that setting is awful on the car, do not use it. The repair shop for Carvana actually showed me. The dealer guy also told me he marked up their labor rate so high to Silverock and bragged that he could not believe they paid it. Carvana was so much better, I would do it again despite everything. This was my first time buying. My husband sold cars to them before, it was very easy. I hope they offer leasing in the future, as I prefer to do that.

This was my first time using Carvana and I am thoroughly pleased. I traded in a car and got new car and the process was seamless. Samuel arrived on time and was a pleasure to speak to. He was extremely helpful and courteous. I would highly recommend Carvana

In 35 years living in the USA, it is the first time that I buy with Carvana and I am super happy because they have approved me to buy the car I wanted. It has been a wonderful experience meeting so many beautiful people like Stacey, Briana and finally Kimberly who I ended up making the purchase with. Thank you all so much for the time you dedicated to making this possible. I will recommend Carvana, starting with my children and all those who need to buy a car. I am more than satisfied and happy. May the Lord Bless Carvana and all its affiliates forever 👨‍👩‍👧‍👧 ❤ 😍 🏡 💪🕊 🙏

The absolute easiest process I have ever been through in my entire life, could not have been any simpler

Sorry I had to give them one star. Started the process back in middle of February. First car sent whole underside was rusted in a car with less than 12,000 miles. Second car had heated seats according to their website description. It didn’t. By now we are into may. Was promised checks of $400, $125 and $750 for the delays. However because we send back the two vehicles above they owe us nothing for the delays. We overpaid by $1,175 according to them. Now it is $9,600 according to their treasury department, but can’t get answer because they are “short staffed”. It’s just our money. Biggest cheats I ever had to deal with.

The Carvana business model is unique and will change the car industry! The process to purchase my car was seamless - from choosing the available make and model with the options I wanted all the way to the purchase, delivery, registration, and license plate delivery. I highly recommend using Carvana to anyone looking for a used car.

Ridiculous... after striking deal with caravan, they'll take higher price from another customer and frustrate you with delays until you get out of the deal. Then they'll sell to higher bidding customer. So shady evil

Best place I've ever bought a car from hands-down! The experience was so awesome I'm ready to buy another vehicle! They were on time, polite and friendly When I had a question they answered it immediately. I did however have issues with my vehicle and Carvana addressed my concerns immediately.