CarShop Cranberry

4.7

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Cars on the lot

227 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of CarShop Cranberry are from Cars.com and DealerRater.com

338 reviews

A great experience was marred.

2.0
by KathyN on Aug 08, 2022

This was our first experience with CarShop Cranberry. Don't know if it will be the last or not. I responded "no" when asked, because I can't honestly say I would go back. First, I want to say that our salesman, Zack, was very helpful. Answered our calls, messages, etc. quickly and professionally. If we do ever go back, we would definitely buy through him. It's what happened during the actual transaction that has left us feeling frustrated. We traded in one used car for another. The vehicle we traded had a minor accident on record, as recorded on the CarFax report. Everyone was well aware of this. Requested pictures of the vehicle were also submitted. We agreed upon a purchase price and financing was arranged. We picked up the car on a day when Zack was not working. We were aware of that but wanted to get the vehicle. We were told that any salesman could help us. When we arrived, the salesman said the appraiser had to look at the vehicle to verify everything. We thought this process was already completed, as everything requested had been submitted and a financing deal was already in place. We were surprised, and unhappy, to learn that we would be given $1,000 less than the agreed upon price (in writing). We were told that because the vehicle had an accident, the price was lower. Again, this was nothing new because the dealership was made aware of it early on and acknowledged it, saying it should not make a difference. $1,000 may not seem a lot to some people, but when you are budgeting to make a car payment, the additional money adds up. I called after the fact, with no resolution. Just a very disappointing ending to a car purchase. We are pleased so far with the car, so that's not the issue. Nor is the service we received from Zack. He could not have been more helpful. But would I purchase again or recommend? Not sure. Don't like being blindsided.

Customer service 5.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Went in for an oil change and everyone at the service

5.0
by Bev Kash on Aug 07, 2022

Went in for an oil change and everyone at the service desk were friendly and knowledgeable. They made sure my vehicle was ok.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are pleased to see that everything was taken care of for you during your time here at CarShop - Cranberry. Thank you for coming in, Bev. Have a nice day.

Car Stop has always been honest and very professional in

5.0
by robertbooth1000 on Aug 03, 2022

Car Stop has always been honest and very professional in servicing my Tiguan. I am very satisfied with the service I get.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the positive feedback! We are delighted to know that our Service Team at CarShop - Cranberry has been helpful, and we hope that you will continue to choose us in the future!

Great experience.

5.0
by rrelative on Jul 31, 2022

Great experience. The entire team was friendly, professional, and knowledgeable. Everyone worked together. Every vehicle we looked at was better in person than in the pictures ( and, the pictures are good. ). Not to mention the Price is right, guarantees are right. Just a great experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing CarShop - Cranberry! We are pleased to know that you enjoyed such a friendly, professional, and knowledgeable experience with our Sales Team. Let us know if there is anything else we can help you with!

Impressed with honest employees at the service desk.

5.0
by Jerdattilo on Jul 27, 2022

Impressed with honest employees at the service desk. They demonstrated knowledge and provided direction which helped to make good decisions. They didn’t try to up sell anything.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our Sales Team strives to provide honest, knowledgable, and helpful service to all our valued customers. CarShop - Cranberry appreciates your business.

Thank you for the excellent service and consultation. A special shout out to Andrew Freeze whose honesty and knowledge have cemented my becoming a steady customer along with my other family members.

Adam was our salesman and he was awesome!

5.0
by Rsheridan on Jul 24, 2022

Adam was our salesman and he was awesome! He was kind and courteous and respectful. Parish was great as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive review! Our Sales Team always strives to provide quality and professional service and support throughout the purchase process, so we're glad to learn you experienced that. Please don't hesitate to let CarShop - Cranberry know if there's anything else we can assist with. Happy driving!

(Service) Only been a couple of days, but so far, very

4.0
by Zeke on Jul 24, 2022

(Service) Only been a couple of days, but so far, very satisfied. As it turned out, I brought my car in a day early by mistake and it had some significant work to be done. However, they had me out the same day. Very nice, as they weren't obligated to do that (my error). They are a little out of the way for me but I still might consider for future service.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive feedback, Zeke! We're happy to learn our Service Department provided you with satisfactory and efficient service and support. We appreciate your business and hope to be of service to you again here at CarShop - Cranberry.

A huge thank you to Matt at the Cranberry CarShop for

5.0
by Dave Glitsch on Jul 21, 2022

A huge thank you to Matt at the Cranberry CarShop for making buying my truck a wonderful experience. I called the store hoping to test drive a truck just 30 minutes before closing and they had it waiting for me by the front door. I loved the truck, left a deposit that evening and returned the next morning where Matt had most of the work started to complete the transaction. After having a horrible experience at another dealer I was blown away by the service and care Matt put into making the process stress free and actually enjoyable. Thank you again to Matt and the team, I will definitely be back to purchase my next vehicle in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

David, thank you for the positive review and rating! We are glad to know that you had a good sales experience with us and to know that our team provided you with wonderful customer service. We truly value your business at CarShop - Cranberry, and we hope that you will continue to visit us. Enjoy your truck!

The process from start to finish was so simple!

5.0
by Jt on Jul 19, 2022

The process from start to finish was so simple! After we found our truck and called for a test drive, the delivery(the truck was about 4 hours away), test drive and financing were wrapped up in about 32 hours total. I will never buy a car another way again!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the positive review and rating! We are delighted to know that you had a great sales experience with us at CarShop - Cranberry, and we hope to see you again in the future. Enjoy your truck!

Allison and Patrick were great.

4.0
by Mike on Jul 15, 2022

Allison and Patrick were great. They knew what they are doing. Great job on their parts!!!

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

A great place to buy your next car, SUV or truck. Go see Allison and she’ll make it happen for you!!

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