Carrio Motor Cars

2.7

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Dealership reviews

2.7
Rating and reviews of Carrio Motor Cars are from Cars.com and DealerRater.com

60 reviews

Great Experience!!!

5.0
by M Tasis on Jun 19, 2022

I was looking for a Bentley, I contacted Cesil at Carrio Motors; made him an offer of a car that I wanted. Within 24 hours, they accepted my offer; I went to the dealership and met with the finance department and was taken care of by Dua and I was out of there with my car within 2 hours. It was a great experience, and to put the cherry on top the owner (Jacob) that was on vacation called me on speaker to thank me and congratulate me on my purchase. I had a great buying experience…. They made my Father’s Day a happy one. I recommend this team for anyone that is looking for a car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

99 SVT Cobra Not a very good job.

2.0
by Tim Hughes on Jun 10, 2022

Nice people overall. The obvious items I needed I had to badger them for. The temp tag, after asking 3 times for a car they shipped to me, I could not drive it. The battery was dead. They knew this because it was dead when the car was shipped to me. I had to jump it to get it off the trailer. The air conditioning was broken. Ok, when they took possession of the car, I guarantee you they checked that to determine a fair price.

Customer service 2.0 Buying process 3.0 Quality of repair 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Scammers

1.0
by Liz on Jun 08, 2022

We purchased a 2013 McLaren MP4-12 at the end of March 2022. It was purchased through this dealership at the auction. The pictures were taken by the dealership and all interactions were through the dealership. We live in Canada and had to ship the car. By the time it got here we noticed it was different from the pictures. The shippers had pictures so we know it was like that when it left the dealership. The bumper had a large scuff, underneath was all broken, parts were glued on, the door handle was broken, the second key was broken, and the engine oil cap was off causing the car to not drive properly, it couldn’t fully accelerate. Our salesman was great by Dua the manager was extremely unprofessional and rude. When we called to discuss the issues we were finally told by Aaron, a higher manager, that he would pay for the damages to be repaired. We’ve now been trying to get a hold of him since April to pay for the repairs and he actively avoids our calls and doesn’t call us back. They don’t respond to emails. We’ve also discovered during the repairs that it leaks oil and antifreeze. They are extremely unprofessional, edit their pictures, and misrepresent their cars.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Stay away

1.0
by Jim on May 30, 2022

Rude customer service. Could tell the SA was lying. Then I read the reviews and I was worried about them combined with my gut feeling and didn’t go back.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Very shady dealership/always have damage

1.0
by George Palmer on Feb 11, 2022

Took me for over 200k very shady and untrusting practice, we purchased over 7 cars from them their 6x6 keep they sold us uncompleted rear dry shaft, brake calipers and brakes missing almost causing us to crash a few times, never will I ever shop there again period. Beware very shady

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

SCAMMERS

1.0
by Michelle Mindy on Jan 26, 2022

SCAMMERS!!! We purchase a 2015 Huracan and we’re told that this vehicle is in perfect condition. Was fully serviced and ready to go. We were told the tires were in great shape with 70% left. No damage or anything. This was a BIG FAT LIE. We were told if we wired the money the car would be shipped that night. Also a lie. It took them 3 weeks to get the car in an enclosed trailer. Another thing was the sales guy was dodging our calls, we had to call him from a random number just to have him pick up. Once we received the vehicle from transport we sent it to a Lamborghini certified auto shop. They told us this car was a LEMON and SHOULD HAVE NEVER BEEN ON THE SALES FLOOR TO BEGIN WITH. The mechanic told us it was obvious the dealer knew the car had previously been in a wreck and failed to disclose. The tires were not at 70% they were bald. The navigation doesn’t work the knob control for the navigation does work. Oh and here the kicker. LEAKING SHOCK ABSORBER. This car is a lemon and we gave Stephen and Jacob the chance to do the right thing and rectify this issue. Instead they choose to have their lawyer gave us a call threatening us. We are building a case and a video with all pictures and issues with the vehicle. We were quoted 12k in repairs. I have Stephen in video saying they made 50k on that car…. I also have recordings of him lying and yes I did disclose that I was recording him. These men should be ashamed of themselves. There are plenty of other negative reviews and for good reason. They’re crooked liars and I think they should be held accountable for their actions. They even have you sign an NDA so you can complain online. They will threaten to sue you if you speak the TRUTH. Well the TRUTH will set you free and Karma will set you straight.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Excellent Dealer

5.0
by John Edward on Jan 10, 2022

Bought 2 cars from this dealership one was a Lamborghini Aventador the other was an Audi R8. Very helpful and efficient sales and service. If there is a particular car that you are looking for ask them they can find it for you. Plus they can ship it to wherever you need. Great dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

RUN AWAY! Don't let them con you too.

1.0
by JW Hopp on Jan 07, 2022

STAY AWAY from these dirtbags. They will lie and cheat to get the sale. They either don't care if a car has maintenance issues or are completely ignorant about cars. I bought a 2018 McLaren 570s from them. They represented it as being in perfect condition. I didn't do a PPI (my fault). They delivered the car with a flat tire, a check battery light, and a broken touch screen. Turned into $9,000 in repairs and all I got was attitude from the dealership. Not even an apology. Since then I've met dozens of people who were royally screwed over and scammed but the dealer made them sign a non-disclosure agreement to settle for a fraction of their repair costs. Read the reviews.... they no company has this many bad reviews.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Scammers, avoid dealership at all cost

1.0
by Sergio on Dec 29, 2021

They’re selling a 2008 Gallardo, posing as a Superleggera, which it is NOT. The vehicle is priced right where an actual Superleggera is priced to deceive buyers. Dishonest dealership. Avoid at all cost.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Beautiful On The Outside, Raggedy Under Hood

1.0
by Mad Buyer on Dec 15, 2021

These people are horrible people who takes your money and sells you bad cars, especially Steffan the Salesman. Buyers please be aware of these xxxxxxxx, make sue you get a Mechanic to check your vehicle out before signing anything. Make sure you test drive the vehicle because if you don't you are screwed. Purchased a 2014 G-Wagon 3wks ago, I should have known they were scammers first off the tire was flat when we went to pick it up, there was not enough gas to get ro the gas station so Steffan the Salesman drove us to the nearest gas station to get gas. Upon arriving to the gas station I got out of the driver's back seat and the door would not close.. Problem #2. So Steffan said take it to his mechanic after he called him said he was the best and he would take care of the problem, and I also informed him that there was something wrong with the steering column he said Ok take it to the dealership. We 6ook ot to the dealership to find out we were driving a car that could crashed at anytime, mechanic said it was $6,070 worth of work and labor. We called Stefan and told him what's up and after that he ignored our calls and texts for about a week finally after getting in touch with him he said take the truck to another shop because the estimate was to high but he said this guy was the best. Well anyway we told them we would be willing to pay half, but just like they have done plenty of other people, we had to foot the bill ourselves!! No worries a bad name goes longer than a dollar!! Do Not Buy From These People!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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