Carriage Kia of Woodstock

Christian Schul was amazing. He got my car in fast, figured out the issue, fixed, and had it out in the same day. He did a fantastic job! Great employee to have!

Excellent customer service. Had a great time with Eric. Very organized getting the vehicle out the door.

My husband and I purchased a new car 2 weeks ago. We traded in his 2017 Toyota Tacoma for a 2022 Kia Sorento. We came to an agreement on price and financials based on the fact that the car only had 7 miles on it. The contract even says 7 miles. You know how it is, lots of paperwork, you sign and want to get out of there after 5 hours at the dealership. Anyway, we pull off and I notice the miles says 1010, and not 7, but it does not register. When we get home we notice the miles, and also a paper with someone elses name, address, drivers license number on it. A test drive agreement dated 7/11-7/14. Interesting.... We return the next day with the mindset that it is all a big misunderstanding and they want to work together to fix the problem. We told them the contract was signed and stated the car only had 7 miles on it. We have paper proving someone else was driving it. Was it returned due to defect? They assured us it was not and that it was an employee using it as a personal vehicle to commute back and forth from Canton. (Perk of the job I guess) Anyway, we said we would like to figure out a new agreement, as the contract is void, and we believed we were buying a new vehicle. They stated they gave us the price we got with this in mind, but we know that is not true, as the contract states 7 miles. They gave us the price that we got to try to sell the car. $1k off asking btw. They said there is nothing they can do, except for us to return the car. We said ok, what is the procedure. They came back and said "Our policy is not to take cars back, we can trade it in" We had no time to fight, I was getting ready to leave for a trip the next day and they knew it. We could not return the car and get my husbands truck back, and they were not willing to adjust price or work out a new deal even though they had made a mistake, the contract is void because it is incorrect, and they would not honor a return after offering one. I contacted KIA about it and reported them, and there position is to contact the Sales Team at the dealership we have an issue with. Update to find out they lied about the paerwork left in car, it was a loaner car for a customer, and they stated it did only have 7 miles on it when they got it and they put about 100 miles on it. Where did the other 900 miles come from in a day at most. We will be reporting to the BBB, Dealership Commission, Attorney General, and Consumer Commissioners.

I would highly recommend Carriage Kia of Woodstock for your next vehicle. This is our second vehicle purchased from them in the last 10 months, and we could not be more pleased with the experience. We just purchased a 2023 Kia K5 GT-Line FWD from Carriage Kia of Woodstock and had the pleasure of dealing with Eric Robinson aka "The Car Doctor". Eric was amazing and extremely easy to deal with. Eric and the entire staff were completely professional, friendly, and courteous throughout the entire process. This vehicle purchase and our last vehicle purchase at Carriage Kia of Woodstock have been the best experiences we have had buying cars in the last 30 years. Thank you to the entire staff at Carriage Kia of Woodstock and keep up the great work!!!

Eric and the staff did a great job helping us get into the right car. The entire purchase was smooth and easy.

Service was excellent. Always takes care of the customers. Very short wait in a nice waiting area....

Eric “The car doctor” was the absolute best! I have never had such an easy time with a purchase of any kind. I would recommend Eric to everyone was there best experience I have ever had! Thank you Eric for understanding customer care and being amazing!

Responsive to minor issues. Had a headlight out and drove in and was out in a half hour with no appointment. Took care of me right away.

I had a really great experience working with Fernando on the purchase of my Kia Soul 2023. He provided me with great customer service. The staff was nice and friendly. I would definitely recommend this dealership. Thank you guys for all your help.

Great experience. Eric was fantastic. No high pressure sales tactics, just good info about the vehicles.