CarMax Ontario - Now offering Curbside Pickup and Home Delivery

2.4

Hours of Operation

Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–7:00pm

Cars on the lot

238 cars available See all Cars

Dealership reviews

2.4
Rating and reviews of CarMax Ontario - Now offering Curbside Pickup and Home Delivery are from Cars.com and DealerRater.com

24 reviews

Horrible

1.0
by Suzuki on Apr 09, 2022

Unprofessional and disorganized- save yourself the aggravation and avoid like the plague. Unless you like people who just come from a place of no. So frustrating

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I THOUGHT BY NOW THAT WE WOULD BE PAST RACISM AND

1.0
by LAFAYETTE.C.LOVE on Mar 26, 2022

I THOUGHT BY NOW THAT WE WOULD BE PAST RACISM AND DICROMINATION. BEWARE OF THIS CAR MAX. WHEN HAVE YOU EVER HEARD FOR SOMEONE TO SIGN IN TO THERE ONLINE ACCOUNT SO THAT THE CAN CHECK THE FUNDS. WHO IN THE HECK WOULD SHOW THEM THEIR ONLINE BANKING INFO. ESPECIALLY IN THIS IS DAY AND TIME AND THE SO CALLED SALES MANAGER DIDN'T EVEN TRY TO COME UP WITH A SOLUTION. ALL THIS FOR A $2000 DOWN PAYMENT. I KNOW THAT I WAS PROFILED AS SOON AS I WALKED IN. ROSE AND WHOEVER THE MGR ALONG WITH CARMAX ARE RACIST AND SHOW CLEAR DISCRIMINATION AGAINST THE BLACK.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Do not buy a vehicle from Carmax.

1.0
by jprounder on Feb 25, 2022

Do not buy a vehicle from Carmax. I purchased a vehicle 8 months ago, and they didn't even have title on my vehicle. I am now driving around a car with expired tags and Carmax is absolutely no help. I have been on phone over 20 hours with them looking for help and all they do is give me the run around. This place is horrible and I hope no one ever has to go through what I've been going through. Do not buy from any CARMAX, they are a horrible company to customers once they have your money.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst car dealership

1.0
by Carmaxk on Jun 10, 2021

I bought a Nissan from them… they said the car was perfectly fine .. i go home a couple days later my car starts making this weird sound in the trunk i call and go to them to get it serviced i sat at the dealership for 4 hours thinking my car was going to b ready when they then called me and told me the car is very unsafe to drive it is very dangerous and so on…. I’m 18 years old driving a car that is very dangerous to drive and so on that they sold me telling me it was fine they then gave me a rental i sat up there for 2 more hours getting the rental .i had the rental for about a week waiting to finna a car .i then found a Jetta and purchased the Jetta the check engine light then turns on 2 days after i bought it took it home … i go take the car to get serviced i sit up there about 2 hours they give me a rental and i still yet to have my car it’s been over a week … they do not answer no phone calls nothi …. i have went to Ontario about. 6 times since i purchased my first car… that is a hour away from my house gas and everything … I’m very unsatisfied with everything .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does recommend this dealer. Did purchase a vehicle.

Carmax Ontario Great Experience

5.0
by Wayne on Aug 03, 2020

Bought a certified 2015 BMW 535. Ultra clean and low miles. Smooth transaction. Fair value for my trade in. Overall very pleased with staff and process.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

WORST EXPERIENCE EVER!!!

1.0
by Brandi Flores on Jun 18, 2020

WORST PLACE TO BUY A CAR!!! Twice, they screwed up my transfer. The first time, I paid $310 to have a truck transferred from Utah to Ontario and waited a month and a half. Made an appt to pick up the vehicle, got there only to find out that they sold it to someone else. So, they said I could find another truck anywhere in the country and they'd pay for the transfer. So, I found another one in Washington and they supposedly ordered the transfer. After nearly a month and a handful of dodged phone calls, I went over the salesperson's head. His name is Armond Barkhordari....worthless salesman EVER!!! Only to find out that he NEVER even made the transfer. I've been trying to buy a truck from this worthless dealership for 3 months and they can't seem to tell the difference between the truth and a lie. WORST EXPERIENCE EVER!! I will never buy or recommend this place to anyone

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Second car bought here. Both cars had brakes fail

2.0
by ANDREA NUCKOLLS on Oct 07, 2019

Second car bought here. Both cars had brakes fail within 30 days. Guess you aren't really checking the stuff you say you do? Yes it's covered under the warranty and luckily my 18 yo survived the brakes going out on the freeway but I called to have the second purchased car serviced after you already said you checked the brakes and it will be a week before I can have it serviced? How is my son supposed to get to college? HORRIBLE service!

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Buying a car at carman used to be great

2.0
by Steve ex carmax buyer on Feb 23, 2019

I used to look up the cars I liked at carmax, on my computer, and then call and make a appointment to see it. They won't let you do that any more.

Customer service 2.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

xxxx CarMax!

2.0
by ILikeCars$ on Dec 09, 2018

I went there to see about them purchasing my vehicle. My car is in EXCELLENT condition, and i know that i will not get top dollar trading it in. I took it there because they said they buy cars so i figured i would give them a shot, found out to be a scam. If your trying to get any money for your car or truck do NOT go there. So the guy comes out and gives me the whole KBB talk, yes i understand how KBB works. He gets on his phone and is lazy about typing in the correct info about the car, with all the upgrades it has, then continues to pick the shape of the car is in. Well he picks poor quality then covers part of his phone and tells me that is all i can get for my car, it is a 1/3 of what i can get for dealer trade in. Does this guy think im stupid and didnt check myself, the value of the car before i came in. I mean the internet is readyly available at the palm of our hands. Just from that experience, i will never CarMax again for anything! Makes me wonder how many other helpless people CarMax has done that to.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

PETER F ANDERSON

4.5
by PETER ANDERSON on Aug 20, 2017

GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE. ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
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