CarMax Jacksonville West - Now offering Curbside Pickup and Home Delivery

1.0

Hours of Operation

Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
12:00pm–7:00pm

Cars on the lot

189 cars available See all Cars

Dealership reviews

1.0
Rating and reviews of CarMax Jacksonville West - Now offering Curbside Pickup and Home Delivery are from Cars.com and DealerRater.com

2 reviews

Never heard back from them. Hilariously enough, they sent...

1.0
by drumminham on Jan 09, 2022

Never heard back from them. Hilariously enough, they sent me a CS survey. Not too smart of them. I'm sure they shredded it so corporate wouldn't see it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ripped off

1.0
by petermenendez on Jan 17, 2015

I purchased a vehicle from CarMax on December 6, 2014. After having the car for two weeks I noticed there was a vibration coming from the tires and a vibration when I used the breaks. I took the car to my local tire service store and was told that my back two tires needed to be replaced due to lack of tried. The previous owner did not rotate the tires on my car. The technician also inspected the breaks and stated that the rotors were warped. The rotors according to the manufacture are too thin to lath so they need to be replaced. I paid $42.80 to have my tires balanced and rotated. I decided to inspect the car to check everything else out on. The air filter for the engine was never changed and the in cabin filter was extremely dirty. I went to the local auto parts store and purchased both filters and replaced them it cost $25.02. I called CarMax and spoke to the service department. The service rep told me that all cars sold have a 30 warranty and to just bring it in. I agreed and brought in my car. The service rep called me later and told me that the tires on the car are good according to CarMax standards and the braking issue they could not replicate. The service rep did say I can be reimburse my $25.02 for the filters but not for the tire balance. I left the car dealership upset and disappointed. This situation makes CarMax look bad especially since all I was asking for is to have issues with my car fixed that have to do with safety. This car should have been inspected prior being put on the lot. So now I am left with an unsafe car.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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