CarMax Jacksonville - Now offering Curbside Pickup and Home Delivery

CARMAX sold me a car that was messed up. The service manager told me that the car had the SAME issues at other locations, but yet they still sold it. They put my kids and I lives in danger but driving this messed up car. They have no compassion.

Beware!! My daughter had a car shipped in, they told it her it was available and she scheduled a test drive and when we went to her appointment last night they had 'loaned' it to someone else! They told us they would reach out to the people they loaned it to and have them bring it back so we could test drive it this afternoon... we haven't heard from them by noon so we call and they are saying they won't have it back for almost a week and they 'apologize'. Sales manager at Jacksonville West location is very rude and wouldn't even let me talk without interrupting and talking over me. We are going elsewhere!!! *Unfortunately, this was my daughters dream car.*

Do not buy from this location. They sold me a car with multiple issues, then took a month to schedule service. They have now had my car for 4 days and I still don’t know when I will get it back. They have not provided a rental car.

Excellent service fast and efficient didn’t have the vehicle I am looking for but very good service. Greeted right away friendliness was welcomed.Highly Recommended. A great place to do business with.

We were looking for a used pickup truck and wanted to trade in our old one. CarMax bought our old truck at a much higher value than any of the other dealers around and it was so easy. We looked at what they had in stock and didn't end up purchasing one- but we tell everyone now to check out CarMax because they make it so simple and easy!

CarMax is sending me emails to help me find a used Honda Accord .Havent found one I want yet but still trying. I do appreciate the help from CarMax.

Great experience - Scott was very helpful and no nonsense. No hidden fees, everything was spelled out for me, and I didn't get the impression they were "taking me for a ride" just because I'm female. Very pleasant to deal with and very accommodating - didn't push unnecessary add-ons or services. It also helps to do your research - know what you want to see before you go. This was my first experience flying solo and I am so relieved it was a positive one. :)

Car prices are average. They will totally low ball you on purchasing your car. But above all the service center is just plain ole xxxx poor!!!! Have had to take mine in 3 times and each time it was there over a week and the repair still wasn't done correctly. Just avoid Carmax in general (I won't go back)!!!

They sold me a car with a damaged rocker panel and accused me of doing the damage! They refused to honor any warranty the car has/had. I was within the 30 day warranty period as well. I was also informed that they don't have to take any requests from CarMax HQ and that all decisions are local and final by each CarMax. So don't expect any help from CarMax HQ! Dave, a manager, at the Atlantic Blvd, Jacksonville, FL CarMax flat out accused me of damaging the car. These people are straight up fraudulent. I've filed a complaint with the FTC, BBB, and the state attorney generals office. I advise all of you to do the same! The government can't act against them if they are unaware of the issues!

Prompt service. Great selection. Helpful salesman. Almost good pricing.