CarMax Gulf Freeway - Now offering Curbside Pickup and Home Delivery

3.9

Hours of Operation

Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

354 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of CarMax Gulf Freeway - Now offering Curbside Pickup and Home Delivery are from Cars.com and DealerRater.com

8 reviews

Technology glitches bad deal

1.7
by RB on May 01, 2021

The online car buying process has been a complete failure. Technology glitches placed me to test drive a car that was on hold for someone else. Complete waste of time. Especially because there was not a single car within 250 miles that compared.

Customer service 3.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

2016 mustang

5.0
by John on Oct 24, 2017

Herber was very helpful in helping me get into the 2016 Mustang also the staff there were friendly . The management team was as helpful . I am really happy with the 2016 yellow mustang . Thanks guys

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

buying at car max

4.4
by Larry parks on Mar 24, 2017

As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.

Customer service 5.0 Buying process 5.0 Quality of repair 2.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

AWESOME CAR BUYING EXPERIENCE!

5.0
by TiffanyJ on Mar 17, 2017

Awesome car buying experience with no run around ! Very straight forward easy experience. They do not pressure you or give you the run around at all. The customer service is beyond FANTASTIC! My salesman Mike was truly helpful & prompt on the the whole deal. Will definitely be referring family and friends & continue buying from CarMax (especially this particular location) !

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

mini cooper

5.0
by sarah on Mar 23, 2015

The environment is good, the service is good, too. The service staff introduce the car in detail patiently and warm-heartedly. I am very happy with his service.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

horrible experience

1.0
by shanna on Mar 17, 2015

We went on to purchase a car and after running all information and being there for over an hour, we were passed from 1 person to another because the 1st person had other people who came in that he needed to take care of. We were told we needed certain information which is fine, so i printed mine out while i was there and my husband couldnt so we had to come back. We were told to BRING back the paperwork the next morning and we did only to be told by, of course someone else, that our paperwork was no good because it wasnt PRINTED at Carmax. It needed to say that on the bottom. I explained that mine was and i was told no it wasnt, so you just called me a liar. This went on and on and needless to say we left and they lost a sale. I have never been treated so badly before ever.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

greate

4.5
by car for sale on Dec 27, 2011

Greate...I would recommend this place to anyone needs to buy a car.

Customer service 5.0 Buying process 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for the review!

Great Customer Service

4.8
by Cars for me on Aug 06, 2011

The minute I wallked in I was greated with a great smile and a huge welcome. The facility was in excellent condition, cleanliness and great atmosphere. The selection of vehicles was awesome and plenty to choose from and to view. The representative (Lee and then Gus) were very informative and knowledgeable in all aspects of the car industry. I would recommend this place 100 %

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Cars for me, thank you for your review! We strive to break the ?dealer? stereotype and make car shopping?dare we say?fun? Good luck with you new-to-you-ride!

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