CarMax Columbus Sawmill - Now offering Curbside Pickup and Home Delivery

2.5

Hours of Operation

Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
12:00pm–7:00pm

Cars on the lot

293 cars available See all Cars

Dealership reviews

2.5
Rating and reviews of CarMax Columbus Sawmill - Now offering Curbside Pickup and Home Delivery are from Cars.com and DealerRater.com

7 reviews

No enthusiasm from anyone @swamill carmax

1.5
by Sam on Jul 13, 2019

Shopping for a luxury car. Visited the sawmill store twice, spoke to the person upfront. Very disappointed by lack of enthusiasm, interest or both. The car I am looking for was not on your lot but I would have appreciated a few questions and some willingness to search carmax inventory. It felt like they don’t want my business and that’s not my loss.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Lazy Staff

1.0
by G Man on Aug 07, 2018

Very poor customer service, was trying to buy a used car, and once paper work came around everyone sat there while one young lady took two other customers before she could get to me. She even asked for assistance multiple times. Very lazy staff

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We?d like a chance to learn more about your experience with our store team. Please email us at socialcare@carmax.com with additional information, and we?ll be happy to connect with you further. ? Your Customer Care Team

searching for a car

1.7
by Jan Passmore on Sep 08, 2017

I was surprised that there was no, opportunity to discuss a discountn for cash no trade

Customer service 2.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great experience - Columbus, OH

4.8
by Happy customer on Aug 26, 2012

Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi there! We are so glad you had a great CarMax experience. We appreciate that you took the time to give us valuable feedback. Enjoy your new car! ~kelsey

2011 Ram 1500

5.0
by Ram Man on Jul 29, 2012

By far best dealer experience I've ever had with car dealership. Never pushy and was as friendly as you could ever ask for. Two thumbs up!!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wow - two thumbs?! Thanks for taking the time for writing this rave review! We surely appreciate it. ~bridget

want a job?

1.5
by don't want a job on Feb 13, 2012

the salesman was way too enthusiastic about how much he loved carmax, and what a great equal opportunity employer they were and thought I would make a great saleswoman. I was there to look at cars! Couldn't wait to get out of there, and very hesitant to go back.

Customer service 3.0 Buying process 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're sorry you felt this way. We tend to get excited from time to time about working at CarMax. Thanks for your review, we will share your feedback with our Columbus team.

loan options

2.3
by tony1 on Nov 10, 2011

did not offer other means of financing more like a rush job to me, seem like he was trying to get me in and out basically this guy was just trying to get his hours in for the day

Customer service 3.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are so sorry to hear that you did not have a good experience. We will be sure to pass along your review to management at the Columbus, OH store. Thank you for your review.

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