CarMax Columbus Easton - Now offering Curbside Pickup and Home Delivery


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Rating and reviews of CarMax Columbus Easton - Now offering Curbside Pickup and Home Delivery are from and

17 reviews

This store is joke

by Cadallac fan on Apr 15, 2016

Went in to this store no one greated me or sead hello can i help i got nuffing from the staffing. So i went out look at cars after 20 min sence no one greated me or ask if i need help so i desided to leave as i walk thru show room floor noone ask me nuffing so i left. Never buy from this place

Customer service 1.0 Buying process 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

takes a car from another location.

by clean car not here on Oct 11, 2015

The customer service was great, I have to say the salesman was great and patient, I purchase a sub that day, I got it home and after looking at the car next day and the car much dirtier then I thought, I had mentioned to the salesman the car was dirty, he stated they do not clean them until they r sold, after I purchased the sub he stated they would clean it now, well it came back it did not look any better at that point I was not happy with the sub, took it home next day brought it back, since they have five day return , we found another sub on line and had it brought in, It looked great and clean, I BOUGHT it now very happy, the cars at other location or have the car brought in, cars at Easton for what ever reason r dirty the clean up guy there sucks at there job, but Dan the salesman was great

Customer service 4.0 Buying process 4.0 Overall facilities 5.0 Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.

feel like I was taken for a fool

by 08CorollaS on Feb 20, 2015

When I had purchased my car I added on the extended warranty with the $0.00 copay. I have taken it in before for other issues and everything has been fine was well taken care of. Even though due to my work schedule I had to drop car off the night before service and pay a deposit for the rental until the authorization came through for the warranty group the following day I was ok with so I didn't have to miss work. I had got an oil chance else where and explained I was hearing a noise with the wheel and tire and they would look at it and said to take it to the dealer and have them look at the ball bearing. This time when I take it to Carmax the personnel were very nice however after looking at the car they said that the sound was due to ice buildup. (it has been very cold and not above 25 for several days so I though ok it may be possible) They also said they let it melt drove it around again and didn't hear the noise anymore. I think ok maybe that really fixed it... long story short. The sound is still there though more quiet than it was and they charged me more than $50 for "diagnostic" which was really melting the ice then because that isn't covered under the warranty (and a wheel bearing is covered) I had to pay for the rental. If I had a garage with heat or it would have got warm enough outside they couldn't claim this ice was the problem. So in reality they charged me for my car to sit there and melt

Customer service 4.0 Buying process 5.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I was approved for a loan through Roadloans for a decent...

by JayHamilton on Sep 17, 2013

I was approved for a loan through Roadloans for a decent interest rate. I called CarMax a recommnded stealership. I spoke with a nice salesman and he convinced me to let them run a credit App so they could get me a better rate. They couldnt...I Charged $649 on my credit card to have a car transfered to within an hour of where I live. After a week I called and inquired about the car and they had not even assigned a shipper yet. In the mean time I pulled a Car Fax on the vehicle instead of the AutoCheck and learned that the car was a Theft recovery. Being uncomfortable with that I called and cancelled the transfer. I was told it would take 14-21 Business Days to get my money back because the salesman entered it as a Check and not a Credit Card. In the meantime, I was out the $649 to put down at another dealership. Without enough money to put down it took me 15 days to come up with enough to meet the payment and downpayment requirements to purchase another vehicle. I went to the new dealership today and was told that they dealt with Santander Bank all the time and could get the interest rate down abit. Wrong. When they went to process the packet from Roadloans, they were told because it was a few days before the expiration date of the approval they would have to pay a fee and there wouldnt be enough time to process the packet. They declined without informing me. They went on to get an approval through another bank for 6% more interest, $100 more a monthly payment because they wanted to sell me Gap Insurance and a warranty. I called Roadloans and was told I would have to re-apply because Don Wood Ford had my approval cancelled. I did and was approved for a lesser purchase price, Higher down payment and Interest rate. All because these so called Stealerships pulled many inquiries and lowered my credit score 15 points. I called Don Wood back today and told them I had a new approval and they wouldn’t even lower their price after screwing me over. Thanks Stealerships, My driveway is empty and 21 days later still out my $649. Had Carmax not ripped me off for the $649, I would have been able to by a car before my approval expired.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My first car buying experience

by First Time Buyer on Sep 11, 2012

They had the only Subaru Legacy in the area with less than 90k miles and it was the perfect color, but there was a small dent in the passenger door and the cupholder divider was missing. The finance application is done online and is automated so I needed a cosigner even though I make $30k a year now, and although I originally passed, they changed some info after I provided proof of income which required me to put more down or get said cosigner. I knew more about the car than the sales person and he asked me the same questions 5 or 6 times. The business office was very helpful, though.

Customer service 5.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi there. Thank you so much for taking the time to share your CarMax experience. We are always looking for ways to improve and we appreciate you taking the time to provide such valuable feedback. Thanks again. ~kelsey

dirty BMW X5

by Tabby on Jul 17, 2012

This should be shown at its best for a used exspensive vehicle, the inside looks dusty and dirty the tires are dry with no shine. the seats are leather and they look a little dirty and the carpet and mats as well. This is the suv that I want to purchase..if shown in its real beauty you would have had aa buyer....clean those cars. ;-(

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Oh no, Tabby I am so sorry our BMW was not up to par! I will definitely pass along your concerns to the appropriate department so adjustments can be made. If you would like to further discuss your concerns please give our Customer Relations team a call - 800-519-1511 ~bridget

Not impressed

by truck loving girl on Oct 28, 2011

when i got to the dealership the vehicle i wanted and told the salesman was being shipped out that morning so i was unable to look at it. also the vehicles all looked dirty on the inside. i looked at an h3 and it was nasty and just flat out dirty. the trade in amount they were going to give me was so low that i did not even bother looking for another vehicle.

Customer service 3.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Truck loving girl, we are sorry you are disappointed with your experience at CarMax. We will pass along these concerns to the Columbus location. Thank you for your review.

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