CarLotz San Antonio

4.8

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

4.8
Rating and reviews of CarLotz San Antonio are from Cars.com and DealerRater.com

162 reviews

Never again

1.0
by Extremely Disappointed on May 14, 2021

Sold the car to someone else as I was in the buying process without telling me. They had all my paperwork and was in the process of transferring the cash. Wasted my time and efforts, either very deceptive or so disorganized that they let this happen.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

My New Lexus IS dope

5.0
by Toms Kutz on May 04, 2021

Thanks to Kaitlyn, I was able to get the car I have been wanting. Great customer service n never made me feel like I was forced to buy. I highly recommend this place to buy a vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Buyer

5.0
by PDC30 on Apr 26, 2021

Quick, easy and friendly. Steven was great! Drive down from Austin to get this done. I’d do it again. Cam was great as well. Very knowledgeable about the process.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Way easy

5.0
by Derreck Ballew on Apr 17, 2021

From the first call to final signature everything was very simple. Car in amazing condition. 20666 on odo, no lie, and it's a 2015. If I were looking for another car I'd get it here.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

go anywhere else

1.0
by j eliz on Apr 15, 2021

Took a full day to finally get some answers and they came back 5500 less than the dealer down the street on trade valuation. Don't know how they are in business.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

2020 Toyota Avalon

5.0
by Richard Casanova on Apr 06, 2021

Kaitlyn was amazing, the wait was long but it was worth the wait. We found the car we liked and we’re very happy with it. We would highly recommend Carlotz!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

San Antonio carlotz

5.0
by Nelson on Apr 06, 2021

Great experience. Marcus was great. He helped me get into the car I wanted hassle free. I highly recommend Carlotz if you are in the market for a used cae

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

AVOID! Will violate verbal agreements

1.0
by Andrew on Mar 25, 2021

Me and my wife were hoping to get a Mazda CX-9 from here and the representative told us they would hold it for us. We get our financing in place we drive over two hours from Austin, Texas and my wife arrives to the car being sold to someone else. Avoid this place at all costs as they will verbally promise you (verbal agreements are binding by law in texas) and then sell it before you can make it there. I will be reporting them to the BBB for violating a verbal contract.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Car buying experience

4.7
by Cory on Mar 23, 2021

Great service by Dana C, but the place needs more help, plan to be there for a number of hours. Process was easy and straight forward.

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Liars

1.0
by Russ G on Mar 20, 2021

Dishonest liars. Called Friday and offered to buy the car from their inventory. Offered to wire cash. They recommended I make an appointment to have lemon squad inspect. I did so. In the meantime they sold the car out from underneath me. Lying liars who remind one of all the used car salesman out there that inspired the concept of haggle-free pricing to begin with. To make matters worse the inspection guy showed up TWICE because of their incompetence. If this is how they choose to conduct business, Carmax has nothing to worry about. What a miserable group of slime xxxxx.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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