CarLotz San Antonio

Sold the car to someone else as I was in the buying process without telling me. They had all my paperwork and was in the process of transferring the cash. Wasted my time and efforts, either very deceptive or so disorganized that they let this happen.

Thanks to Kaitlyn, I was able to get the car I have been wanting. Great customer service n never made me feel like I was forced to buy. I highly recommend this place to buy a vehicle.

Quick, easy and friendly. Steven was great! Drive down from Austin to get this done. I’d do it again. Cam was great as well. Very knowledgeable about the process.

From the first call to final signature everything was very simple. Car in amazing condition. 20666 on odo, no lie, and it's a 2015. If I were looking for another car I'd get it here.

Took a full day to finally get some answers and they came back 5500 less than the dealer down the street on trade valuation. Don't know how they are in business.

Kaitlyn was amazing, the wait was long but it was worth the wait. We found the car we liked and we’re very happy with it. We would highly recommend Carlotz!

Great experience. Marcus was great. He helped me get into the car I wanted hassle free. I highly recommend Carlotz if you are in the market for a used cae

Me and my wife were hoping to get a Mazda CX-9 from here and the representative told us they would hold it for us. We get our financing in place we drive over two hours from Austin, Texas and my wife arrives to the car being sold to someone else. Avoid this place at all costs as they will verbally promise you (verbal agreements are binding by law in texas) and then sell it before you can make it there. I will be reporting them to the BBB for violating a verbal contract.

Great service by Dana C, but the place needs more help, plan to be there for a number of hours. Process was easy and straight forward.

Dishonest liars. Called Friday and offered to buy the car from their inventory. Offered to wire cash. They recommended I make an appointment to have lemon squad inspect. I did so. In the meantime they sold the car out from underneath me. Lying liars who remind one of all the used car salesman out there that inspired the concept of haggle-free pricing to begin with. To make matters worse the inspection guy showed up TWICE because of their incompetence. If this is how they choose to conduct business, Carmax has nothing to worry about. What a miserable group of slime xxxxx.