CarLotz San Antonio

4.8

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.8
Rating and reviews of CarLotz San Antonio are from Cars.com and DealerRater.com

162 reviews

DO THE MATH ON ALL CHARGES!!!

1.0
by Leonardo on Mar 28, 2022

Buyer beware!!! When initially filling finance application on their computer, gap insurance was priced at $499, once papers were received to sign, (emailed) gap was priced at $999. When I questioned it, they acted like they didn't know what I was talking about. I asked them to completely remove it because I didn't like how they snuck that in there, when they removed it, it only was removed from the cost line, but the final amount stayed the same. I questioned it yet again and it turns out there was a total of $2800 added to the final price. CALCULATE ALL THE LINES PEOPLE!!! Its something I've never done, but will never again sign without doing that! Very sneaky people, very pushy to purchase extended warranties, even willing to go to the extreme to sneak in an additional $2800 to meet their quota! Will never do business with them again! If you decide to, do the math!!!

Customer service 3.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Easy Purchase

5.0
by Shannon on Mar 21, 2022

Cris was phenomenal. I went for a test drive and was able to take my time checking out the vehicle. I went back two days later to purchase the vehicle. Cris took care of all of the paperwork while I was able to relax and do some of my own work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I like the way you do business!

5.0
by David on Mar 21, 2022

Sold them a car and as I told them "I like the way they do business." Will buy or sell to them anywhere any time. Had great experiences in Richmond and moved to San Antonio. Tried them in TX and it was just as good there. Way to go!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don’t hesitate!

5.0
by Tom E on Jan 29, 2022

Michael Wernert was fantastic to work with. We were not treated well at the Kia dealer. Came to CarLotz and what a difference! Complete honesty and transparency. Michael is knowledgeable, helpful, friendly, and not pushy.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Loved it

5.0
by Laura Thevaos on Dec 24, 2021

Jo helped us out and made experience really easy. He was really nice and I bought the car I was looking for. I Highly recommend.

Customer service 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Mike on Dec 23, 2021

Easy peasy. Omar took the call, walked us through the purchase, and made my baby girl’s first car a pleasurable purchase. Thanks for making it so smooth.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very quick and friendly

5.0
by Aaron on Nov 13, 2021

Every employee I talked to was happy to help and the process was very easy to get through with their help and guidance and they’re always happy to explain things.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great dealership

5.0
by Yvonne ramos on Nov 13, 2021

Vic and his team were fantastic !!! Would defiantly recommend this dealership to anyone !!! Fast service, great used cars and in great condition. Would defiantly get another vehicle here. Recommended to all my friends and family. Did everything online and just came in to sign a few more details. They got me going in 20 min or less !! It’s all about time and they are quick and efficient !!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Quick easy car buying experience see joe Galloway

5.0
by Johnathan sellon on Oct 23, 2021

Great easy buying experience. They made it as quick of a buying experience as anyone could ask for. joe Galloway a great guy to deal with. Sending those I know that way.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Experience

5.0
by Jeff Poyer on Oct 12, 2021

Awesome experience and Great staff! Answered all of my questions and went the extra mile to help me find the right car. Love their different way of doing business. Very refreshing. I highly recommend Carlotz!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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