CarLotz San Antonio

4.8

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

85 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of CarLotz San Antonio are from Cars.com and DealerRater.com

158 reviews

Smooth Transaction

5.0
by Victor on May 10, 2022

Omar was Great! Very smooth transaction in the sale of my vehicle. On time appointment and was quick to respond to all my subsequent emails.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Very happy!!

5.0
by Jessica on Apr 27, 2022

Mike and Gabby were amazing! I’m very happy with my decision to buy here!! The process was very easy and Mike was very informative. Would definitely recommend to my family and friends!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Was my first carlotz experience an was pleasant

4.0
by Janis on Apr 19, 2022

Mike was very friendly and informative especially on the warranty information. He was also helpful at explaining how credit scores an such all worked thanks

Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Five star Service!!!

5.0
by Mikey on Apr 18, 2022

Jerry and Donna are so accommodating and warm. Go to this dealership when you need a car!!! Great customer service!!! I would definitely come back and see other stock cars they have.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

First time car buyer

5.0
by Mari on Apr 16, 2022

Ron was very helpful and explained the car buying process to my son who was a first time buyer. Ron at IH19 location provided Excellent customer service

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great service

5.0
by Ralph on Apr 08, 2022

Chris was super helpful and made the car buying process a breeze. Very friendly and answered any questions i had. If you your buying a car definitely give them a visit

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

DO THE MATH ON ALL CHARGES!!!

1.0
by Leonardo on Mar 28, 2022

Buyer beware!!! When initially filling finance application on their computer, gap insurance was priced at $499, once papers were received to sign, (emailed) gap was priced at $999. When I questioned it, they acted like they didn't know what I was talking about. I asked them to completely remove it because I didn't like how they snuck that in there, when they removed it, it only was removed from the cost line, but the final amount stayed the same. I questioned it yet again and it turns out there was a total of $2800 added to the final price. CALCULATE ALL THE LINES PEOPLE!!! Its something I've never done, but will never again sign without doing that! Very sneaky people, very pushy to purchase extended warranties, even willing to go to the extreme to sneak in an additional $2800 to meet their quota! Will never do business with them again! If you decide to, do the math!!!

Customer service 3.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Easy Purchase

5.0
by Shannon on Mar 21, 2022

Cris was phenomenal. I went for a test drive and was able to take my time checking out the vehicle. I went back two days later to purchase the vehicle. Cris took care of all of the paperwork while I was able to relax and do some of my own work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I like the way you do business!

5.0
by David on Mar 21, 2022

Sold them a car and as I told them "I like the way they do business." Will buy or sell to them anywhere any time. Had great experiences in Richmond and moved to San Antonio. Tried them in TX and it was just as good there. Way to go!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don’t hesitate!

5.0
by Tom E on Jan 29, 2022

Michael Wernert was fantastic to work with. We were not treated well at the Kia dealer. Came to CarLotz and what a difference! Complete honesty and transparency. Michael is knowledgeable, helpful, friendly, and not pushy.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.