CarLotz Charlotte

4.9

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

53 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of CarLotz Charlotte are from Cars.com and DealerRater.com

383 reviews

Carlotz exceeded my expectations!

5.0
by Erika on Sep 02, 2022

I was more than satisfied with Carlotz and the service exceeded my expectations. This was my first time buying a car from underneath a dealer. Julian stayed inside my price range, I got a beautiful car, and the customer service was amazing. The car was located on a different lot a few hours from my location, and Julian went out of his way to bring the car to a location closer to me. The buying process was 2 hours at most and in that time he answered all of my questions. When I came to pick up the car he sat with me and went over all of the features and was patient in answering all of my questions.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Do not buy here!

1.0
by Rick on May 18, 2022

This has been a disaster dealing with this dealership. They cannot get my tag. I cannot get a manager to call me back. It also does not seem to be a concern for the dealership on getting my tag. I have been given bad information from the dealership on the status of my tag. I am not contacting the BBB and the NC Attorney General's office to file a complaint.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hey Rick, we're sorry to hear about this. Guest experience is our top priority and we're always looking to improve. If you would like, please send us an email at guestcare@carlotz.com. We’d like to chat more with you about what happened, and we hope to hear from you soon!

Be cautious!

2.0
by A San on May 11, 2022

Recently, I purchased a new to me car from Carlotz in Monroe, NC. I contacted Carlotz and discussed the purchase on a Thursday. I let Carlotz know that I would be coming from out of state, about 700 miles to view this car. This dealership was one of the most accommodating, easy to work with dealerships I've ever had the pleasure to work with. I was able to get all of the paperwork and documentation completed over the phone and picked the car up that Saturday! We were in and out in about 30 minutes (most of which I spent ogling the rest of the cars in the showroom!) The staff at this location are incredibly friendly and knowledgeable. I have purchased many cars over the years and can attest, this was one of the most painless transactions I've made. The car we ended up with had a small issue on the way home. I discovered a water pump leak that wasn't readily apparent until you drove on the highway for a fair amount of time. I absolutely couldn't believe the positive response from Jason and the team at Carlotz. Even though I live 700 miles away from them, they jumped through hoops to ensure they would take care of this for me locally. Thank you Jason and the team at Carlotz Monroe! ***05/11 UPDATE As noted above, I had a small issue with the car. When I wrote the review above I had been assured multiple times by Jason that my issue would be handled promptly. Jason asked me to obtain an estimate for repair and email it to him. I suspected as the issue is something that is called out as covered on their 30 day warranty, I would have no issue here. I have emailed the invoice to Jason twice. Initially after I arrived home from our trip I called Jason and he asked me to obtain an estmate for repair and email it to him. I emailed Jason on 04/12/22 and did not get a reply. I asked for a status update via email on 04/19 and was asked to re-email it copying the GM Haslyn Parris. I emailed Haslyn Parris and Jason a copy. I did not hear back from them and asked for another update on 04/26. Jason asked me to email the quote again and I did so on 04/26. I asked for another update on 05/04 and received no communication. Today is 05/11 and I've been on hold for 25 minutes waiting to speak with someone. Carlotz has really let me down here. I have also not received my paperwork to obtain license plates. I inquired about this on my email to Jason on 05/04 and havne't heard anything. My temp tags have expired and I have no resolution on this. I will update again once I have some resolution.

Customer service 2.0 Buying process 5.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hey, we're sorry to hear about this. Guest experience is our top priority and we're always looking to improve. If you would like, please send us an email at guestcare@carlotz.com. We’d like to chat more with you about what happened, and we hope to hear from you soon!

The staff member Heather that contacted me was very

5.0
by mksmith1964 on May 09, 2022

The staff member Heather that contacted me was very professional and not pushy trying to get me to buy a car. She asked me what I was looking for and has sent me emails with SUV’s that match my needs. I’m still looking and appreciate her checking in with cars for me to review.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I will recommend this car lot

5.0
by Wanda on Apr 16, 2022

This was the most easy going comfortable dealership ihave ever been on. My salesman Jason made it relaxing and easy for me. I traded my car for suv . It was fast I got a good deal . They ask what I was looking for , what type of payment I wanted and they listen to me. Because I walk out very satisfied and without a long process. I have already told other people about Carlotz in monroe.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Carlotz Is The Future of Car Buying!!

5.0
by Satisfied Buyer on Mar 29, 2022

This was the most laid back experience I have had buying a car! The salesmen don't work on commission so I truly got to look and drive what I wanted and the process was fun and easy! Great place to by a car from great people!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good job

5.0
by C on Mar 04, 2022

The guys at Carlotz in Monroe did a great job. Julian and his team help me out a lot. Great job. Thanks for helping out

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

The best car people to buy from

5.0
by Loretta on Dec 05, 2021

Jennifer was our car sales lady. She was very helpful and kind . I truly appreciate her being honest and helping me with my purchase. If I could I would love to give her more than five stars. We were amazed at her knowledge she had about CarLotz policies and procedures. Waldo and Loretta Grainger

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Thanks Carlotz

5.0
by Chad on Nov 30, 2021

Ryan was great to work with. In and out with new ride all in a couple hours. Very personable personnel and even had things to occupy my boys while we signed the paperwork.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Amazing Experience

5.0
by Bobbie on Nov 23, 2021

22 minutes agoNEW This was our 2nd time getting a car from CarLotz. The first one was from one of the Virginia locations. Both times, I can honestly say, were great experiences. I picked the car I wanted online earlier in the week. I did the autofi online and was approved. The day before I was to drive the 2hours to this location, I called 30 mins before they closed to make sure the car was still available and it was, so we arrived the following day, shortly after they opened. The car was already pulled around and waiting. I was immediately greeted by Julian. He was very personable, professional, and knowledgeable. The process was very quick. I want to thank Fab (can't remember her full name) but while I was working with Julian, she was really amazing with playing with/entertaining my 2 year old. I see bad reviews because people are upset that the car they were looking at was sold before they got there but due to the fact that they are a consignment dealership, I understand and respect they reason behind them not holding cars. Anyway, I had a great experience. My 17 year old son is wanting to get a truck soon, so I will definitely be going back to CarLotz.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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