Carl Black GMC Buick

4.7

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
11:00am–9:00pm
Sunday
11:00am–6:00pm

Cars on the lot

70 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Carl Black GMC Buick are from Cars.com and DealerRater.com

516 reviews

VERY unprofessional! Made us go to them when they knew...

1.0
by acinom6691 on Nov 06, 2021

VERY unprofessional! Made us go to them when they knew that they no longer had the car we enquired about. Spoke to 3 different people to confirm that the car we want was still available. And when we got there after driving for more than an hour only to find out the've already sent the car to auction.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I went to Carl Black of Roswell to look at a GMC...

5.0
by Ted2773 on Sep 16, 2021

I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best service experience I've ever had. Tommy and his team...

4.8
by gmason on Jul 30, 2021

Best service experience I've ever had. Tommy and his team treated me like a friend and gave me a play by play via text on what was happening with my vehicle. They got me my car back quicker that expected and got me back on the road. I would recommend them to anyone!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don’t use Carl black Roswell. They’re not telling until...

1.0
by Robbie24 on Jun 24, 2021

Don’t use Carl black Roswell. They’re not telling until after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t trying to rob people who can’t say no.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Called Sales Manager Matt about a 2021 Denali XL that I...

1.5
by MTW on Jun 12, 2021

Called Sales Manager Matt about a 2021 Denali XL that I saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could view how the vehicle was equipped and confirm MSRP to make sure it was the same as what I saw on line. Once I received this I told them to move forward with sending me what the total is going to be with taxes, tag, and administration fee. When they sent me this information, they raised the price $5,000 over MSRP and added another $1.842 for waxing and treating the interior which is nothing more than a sales scheme. Based off the reviews that I have read about this dealership, this appears to be a common practice, so buyers beware. To General Motors, you need to know when you have dealership that do not represent your brand well and have unethical business practices. To the owners of this dealership, if you encourage or compensate your employees to conduct business this way, you need to realize this is not a sustainable practice. I’m a 53 year old business owner and I take pride that I can grow my business annually and give my employees raises each year without having to jeopardize the integrity of my company or compromise my professional and personal values.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Caution buying a truck here and watch out for hidden fees...

1.0
by banks.mike897 on May 28, 2021

Caution buying a truck here and watch out for hidden fees such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and return customers. Questionable business practice going on here. Won’t shop here again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

In the market for a new gmc canyon. Submitted request for...

1.8
by Evh😠 on Mar 15, 2021

In the market for a new gmc canyon. Submitted request for price and availability on similar vehicle we were looking at elsewhere. No response for over a day. Got on chat waited an hour for response. Told chat person to respond via email. No response for 2 days. Sent another request. No response for a day. Called, was told I would get a call back from the sales manager, no response. Got on chat again waited for 23 minutes they said they would respond via email, then message popped up "Sam the sales manager has joined the chat, let me check for you." Responded one of my managers sold this truck. I immediately went back to the original truck we were looking at and it had sold at the other dealership. Which was Rick Hendrick. But they responded to me in minutes. Now all that is available is white everywhere, If it takes them a week to let you know if a xxxx car is on their lot, it makes you wonder how they can do anything productive.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The sales agent Carl is very helpful and went above and...

5.0
by IYA_ANDRE.ALEX on Mar 03, 2021

The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Top notch delivery and negotiations. Very fair and...

5.0
by RICKZIEGLER47 on Mar 02, 2021

Top notch delivery and negotiations. Very fair and reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Appreciate the work to find the right vehicle to fit my...

5.0
by MBGOLDSTEI on Feb 23, 2021

Appreciate the work to find the right vehicle to fit my needs. A a a a a a a a a a a a z

Overall experience 5.0 Does recommend this dealer.
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