Car Store USA

3.3

Hours of Operation

Service
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

216 cars available See all Cars

Dealership reviews

3.3
Rating and reviews of Car Store USA are from Cars.com and DealerRater.com

31 reviews

No BBB accreditation and no clue about the cars

1.0
by David Hitchcock on Jun 11, 2021

Car had faulty steering rack absolute joke of a dealer, had no clue what parts were modified and incredibly rude when dealer was approached for repairs. I'd never buy from here again in my life lmao what a joke of a dealer

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Happy Customer

5.0
by Mark ok on Apr 02, 2021

Sean did a great job finding our family the perfect car for our needs. He was patient with us, as we picked out a trade in they just received. Sales manager was also great. I have to say they did one heck if a job, preparing this used car with a great inspection. Getting it right before letting me have it. They fixed 5 other items on the car I did not even know about until later. Fantastic job Sean and CarStoreUSA. I will come back again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Not a pleasing experience.

2.0
by SuterKS on Mar 24, 2021

I had set up an appointment at 8:30 in the morning to test drive a car at 12:30 in the afternoon. I texted them 15 minutes before arriving to tell them I would only be a few minutes behind. They responded with “No problem.” When I get to the dealership, they tell me the car was sold ten minutes prior to me arriving. I had a second car I wanted to look at while I was there. The salesman told me they had just got it back from the shop. When I asked to test drive it, he explained that he didn’t think I could because he didn’t know what kind of problems it had. My stepdad was with me and asked why I couldn’t test drive it since it was clearly running fine when he drove it to the front of the lot for us to inspect. Suddenly I was allowed to test drive it... The car was problematic from the start (battery died, broken features), and I wasn’t pleased with the customer service at all. Now I’ve driven 3 hours to an honest dealership in Kansas City that promised to hold the car I was interested in for 24 hours so I would get a fair opportunity to buy. I even offered to pay a reservation fee and the owner told me he would be happy to hold it for 24 hours. There are honest dealers out there, Car Store USA isn’t one of them in my humble opinion.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Sketchy Experience

2.0
by Elliot on Mar 11, 2021

Beware: I contacted this dealership to buy a vehicle. The list price was a tad bit high according to KBB and a lot of other similar listings around a 500 miles radius. I did my research. I was ready and willing to drive down there with a check in hand to purchase this vehicle. I offered lower than the list price. The salesman said "Sorry, we don't negotiate." And a minute later said he would go talk to his manager. 30 minutes later, he called me back and offered $200 off the list price. It was still high.. A few days later I inquired again and offered a higher more reasonable price inline with other dealers (e.g. a dealer in Chicago sold this exact same carbon copy vehicle with less miles). I had a bill of sale to prove their intent to sell to me for this price. This salesman then went back on his word, claimed he never offered me a lower price, and wasn't willing to work at all with me. I was offering close to a KBB price, and not only would he not budge, he lied about negotiating with me (after negotiating with me on my first attempt..???) and denied ever offering me $200 off. Seems weird they "don't negotiate" and then counter my original offer. I think that's called negotiating. But then later, deny they ever negotiated and won't even consider my second, more appropriate, higher offer. Best of luck.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great service

5.0
by Chase on Feb 20, 2021

Jesus C was the best!! Super nice and helpful, very easygoing and super attractive.Thanks for the amazing new car :) another satisfied customer thank you

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Anthony on Aug 27, 2020

Traded a car that i had been looking to get rid of for months . Was able to get the job done with no hassles. Great customer service and takes care of customers.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Horrible customer service!

1.3
by Justin on Jul 31, 2020

Customer service is horrible been 32 days since I bought my vehicle and the promised repair of issues is still not done. They don't even call you back EVER! they make the sale and it's game over for you, you are on your own. Paid $200 out of my own pocket to have it detailed even. 2 attempts by their detailers guys and still looked like crap! Long story short will NEVER but there again or even recommend them to anyone!

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DO NOT BUY FROM HERE

1.5
by Jessica on Jun 24, 2020

Bought a 2014 car from here end of Jan 2020. By end of April car keeps dying when I slow down, finally will not even start. I have my personal certified mechanic check it out and the timing chain CarStore had Alexander Motors put on(Was not told a new on was put on) was put on wrong(and Alexander motors stated they changed all components when this was done which is also a lie I have the components to show they were old not new) on top of that there is aluminium shavings in my oil pan and pickup tube, plus dirt in my oil pan. Called CarStore was told not their problem I had to call Alexander Motors, Alexander Motors was at least nice about it but they pointed out I didn't buy car from them not their problem. Have been calling for now 4 weeks and no call back. The owner lied on Google reviews stating I bought car in 2019 so they are not responsible(again I bought in 2020) now I have spent almost 14000 dollars on a car that does not run and CarStore has been nothing but rude. DO NOT BUY FROM THEM!!!

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bad place

1.7
by Al on Mar 10, 2020

More later. But dealer lies, see other reviews on yelp and google. Will not respond Never would buy from them. More to come. Review Review

Customer service 1.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Deceptive

1.0
by Jamie on Mar 09, 2020

This dealer is deceptive. (surprise surprise) Hid the fact that the vehicle we purchased had an out of state title. Lied about knowing that. Said we were SOL on inspection and that was on us. I will never recommend this dealership to anyone. General Manager was very rude and unprofessional.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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