Hours of Operation
Cars on the lot
Initial Sales Rep- OK
I bought a used Subaru BRZ -5 -months ago with an extended warranty sold to me by the Finance Manager, 5 months later i start hearing a noise from the engine so i took the car at a Subaru dealer to get a diagnostic and they said i need the throw out bearing and the extended warranty i have does not cover that, i'm still paying for that useless extended warranty and now i have to fix the car out of pocket. The Finance Manager added this extended warranty as if he was doing me a favor but after reading up on financing a used vehicle out of factory warranty the dealer has to offer a third party warranty to complete the sale. Beware purchasing used cars here with third party extended warranties since it benefits the dealership and not the consumer. The Service manager made it clear that they will not meet me halfway or cover any expenses for this repair. Horrible Service Department!!!!!! I will never purchase another vehicle form this dealer.
We apologize for the inconvenience. But the Warranty that you purchase have limitation depending on which level you choose. I will certainly speak to the Service dept and Finance Dept to better our service and process.
They help me to find the right car for me with different options. With the payment I was looking for. They explain all my questions. Excellent service
The costumer service its excellent, Omar Felix he’s a professional sales-person kind, and helpful all the time, i recommend 100% all services in this dealer EMG
Great dealership great dealer
This is my third purchase at this dealership. I have not had any issues. Omar is easy to work with and diligent. I would recommend this place to anyone.
I was well please with this dealership and the customer service they provided. They had a clean environment and service was efficient which I appreciated..
Franco was awesome to work with. We drove several vans and chose the right one for us. Franco and his staff worked with us on financing and we drove home with a work van!
Excelente servicio. Franco busca la manera de complacerte y hace todo mas facil. Se lo recomiendo a cualquiera si pasas por emg pregunta por Franco y no te vas a arrepentir!!!
Today I came in sad I lost a car very near and dear to me and these guys really helped me out with what I got. No hassle and let me go home with my dream car! I can’t be more grateful then what I am right now I’m extremely happy and couldn’t be more satisfied with the help and purchase thank you EMG I APPRECIATE IT
Lies, Manipulation, Bait and Switch of Ignorant Shoppers
Went to go look at their lot in passing. Upon arriving, the staff was friendly. Long story short. The car I (regrettably) purchased had a dead battery on their overflow lot, stripped oil drain plug, and nearly destroyed oil pan. This was discovered upon my first oil change at a local Certified Mitsubishi service center. They had not done any work to the vehicle, only lifted it an called me to inform they couldn't change my oil due to the drain plug just spinning in place. EMG Auto denied it being their fault. I fought with the sales staff as both managers refused to come out of their offices. At 18, ignorant, and alone, I was told they had to put "an additional $1,000 as a down payment" on top of my already finalized bill in order to be "approved for a loan" which was already secured, so my already maxed budget at over $18,000, plus tax, ended up being nearly $22,000 with tax etc. Omar was informative and from what i was able to interpret from him - a good salesman. It was the management, financing team, and repair department that ruined everything about that vehicle, my wallet, and my trust in that dealership. I have never had a positive experience with this dealership and tell everyone I know in the military with me near NJ to NEVER go to this dealership. So far over 200 people have told me they will never buy a car there, or visited and immediately saw the disgusting sales tactics/bait and switch. They never returned and rated them 1 star everywhere they could. EMG Auto is the worst dealership I have ever experienced. I have purchased 4 cars since then with absolutely no headache and only positive experiences. DO. NOT. SHOP. EMG
I went to this dealship today to view a 2017 Nissan Frontier . I called this morning to make sure the vehicle was in fact there . I spoke to Alex confirming it was there and headed down after work . I was greeted by Junior who took care of me promptly . He searched their system for the truck and informed me it was sold a week ago . I was in shock and I was baited to come down there by Alex . Junior was very kind and apologetic about he situation and seemed like a very nice guy. If this dealship is willing to lie from the get go, it makes me wonder what else they are lying about just to get clients in . Not a good business practice .