Busam Subaru

3.9

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

70 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of Busam Subaru are from Cars.com and DealerRater.com

80 reviews

With the car shortage, we did not have a lot to choose...

5.0
by rrsuthy on Jan 10, 2022

With the car shortage, we did not have a lot to choose from. Research and past experience had a subaru at the top of our list. We were not able to customize, due to the shortage, but we saw a crosstrek that we liked. I reached out to Busam, put down a deposit and was notified when the car came in. After purchasing, Busam have us a free 1000 mile check up, which was nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Took my 2011 Subaru Legacy here to have a oil leak...

1.0
by 1MsMary on Oct 11, 2021

Took my 2011 Subaru Legacy here to have a oil leak repaired and they messed my car up now it's vibrating and making noise that wasn't there and they're trying to charge me more money to fix my car when I already told them up front when they said 2800 to fix the oil leak I said I couldn't afford that so I paid them almost 1400 to stop the worse leak and now everybody is giving me the runaround I could have taken it to a back alley mechanic but I thought Subaru was a reputable dealer and I can't get past the manager in the service department it didn't feel comfortable from the beginning so I've reached out to an attorney I never expected to get my car back in worse shape than it was when I gave it to them they keep telling me because it's an older car those things are going to happen I feel like they should have told me that up front before they did any work on my car that it was going to make it worse next I'll be calling Channel 9 News I hate giving a bad review but it's like they just took my money and made my car worse and I'm on a fixed income

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Requested information and pictures of vehicle serval...

1.0
by bulldog53207 on May 27, 2021

Requested information and pictures of vehicle serval times and received nothing but empty canned responses . What can I say poor customer service. O well, I'll just buy a vehicle from someone else.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

2021 Subaru Legacy

5.0
by Phil on May 25, 2021

The facilities are under renovation, that explains the 3 stars. I'm sure the completed building will be a huge improvement.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Phil, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

We had a good service experience with our Forester. Josh...

4.8
by mbrenner on May 17, 2021

We had a good service experience with our Forester. Josh met us and took care of everything. He was quite pleasant and did an excellent job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Awesome Experience!

5.0
by TR on Apr 01, 2021

We went looking for a car for my son. Visited other brands in the area, but when you told the salespeople you were just looking, it was hard to get the time of day from them. Stopped at Busam Subaru, and we met Chase Robison. Answered all our questions, took my son on a test drive, everything. No pressure at all. After some consideration, my son decided on the Subaru. He engaged Chase in making the arrangements via email, since he was back in school by then. When break arrived, Chase had located his car. We stopped in when my son came back to town, sat down to discuss money, and Chase gave us quite a sweet deal. They then bent over backwards to get the car and add the additional items my son wanted in the short time frame we had. WOW! I've purchased quite a few cars in my life. This has been the most enjoyable one I've ever experienced! Thank you, Busam Subaru!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I love Busam Subaru!

5.0
by Darlene Behne on Mar 23, 2021

Remodeling but doing their best to keep customers comfortable.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Darlene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We have purchased three new Subarus from this dealership,...

1.0
by billl on Mar 12, 2021

We have purchased three new Subarus from this dealership, had all our service done here and until March 1, 2021 we were pleased. On March 1 I took my wife's 2012 Outback, with 18,000 miles on it, to have a remote start added to it. When we arrived to pick up the car my wife noticed a dash trim piece looose and told the service department. After looking at it they said that they were not on that side of the car. I mentioned that it wasn't loose when I brought it in. They would do nothing. We are looking to buy a new car nad I told the service agent, Cody, that it will not be there because I have lost faith in them. Incidentally the following day my wife popped the trim piece back on.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Busam Subaru - Foresterpurchase

5.0
by MJ on Feb 22, 2021

They were consistently courteous and offered us a good "deal" for our purchase.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Busam Subaru

5.0
by Outback's are Us on Feb 08, 2021

Busam Subaru is undergoing a major renovation and while they have worked hard to make the waiting room as pleasant as possible it does leave a bit to be desired. Can't wait to see the finished product. The update to the Outback's software was prompt and efficient.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you so much for your positive comments about Busam Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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