Brown's West Branch Chrysler Dodge Jeep & Ram

4.9

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–8:00pm
Friday
8:00am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Cars on the lot

86 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Brown's West Branch Chrysler Dodge Jeep & Ram are from Cars.com and DealerRater.com

68 reviews

defective key fob

5.0
by TOM on Apr 06, 2021

ON MARCH 30 WHILE WORKING IN IOWA CITY MY DAUGHTER AND SON-IN-LAW LOCKED THEMSELVES OUT OF THEIR VEHICLE. THIS MADE ME REALIZE WHAT A BAD SPOT I COULD BE IN WITH ONLY ONE WORKING KEY. SO ON THE WAY EAST I STOPPED AT BROWN'S DODGE TO SEE IF THEY COULD DO ANYTHING WITH MY 2 DEFECTIVE KEY FOBS. WITHIN 10 MINUTES OF MY ARRIVAL MR. JOE BEEKMAN A VERY NICE COURTEOUS SERVICE ADVISOR WAS WORKING HIS MAGIC ON MY DEFECTIVE FOB. 20 MINUTES LATER I WAS OUT THE DOOR WITH 3 WORKING KEYS. MR. JOE BEEKMAN IS A GREAT ASSET TO YOUR COMPANY.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Acquisition of a 2021 Jeep Grand Cherokee

5.0
by JeepHawk on Dec 24, 2020

Brown’s sales and supporting technical and administrative staffs provided a great customer service experience throughout the transaction. Their product knowledge was top notch and their sales approach efficient and free from high pressure tactics. Just what’s necessary to foster a long term business relationship.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Sheriff Keith L. Whitlatch, Retired

5.0
by Sheriff Keith L. Whitlatch,Retired on Nov 30, 2020

They made buying a car. a real enjoyable experience. It started with locating a vehicle I liked on line.And continued on through the entire process of purchasing a vehicle. The salesperson was a real polite young man who made everything real clear when talking thru the jargon that all salespersons use. And being a hometown dealership I knew relatives of many of the people that work at Brown's in West Branch

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Jeep Grand Cherokee

5.0
by Tom F on Nov 08, 2019

I purchased a used 2005 Jeep Grand Cherokee last weekend from Browns and I couldn’t off been more satisfied by the process. Not only were they very easy to work with, but they went above and beyond to make sure I was happy and more than comfortable in this process. I never felt pressured and would recommend them to anyone in the hunt for a new or used vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Jeep Renegade Purchase

5.0
by Angela & Andrew on May 09, 2017

Second Jeep purchased from Joe Stroppel, honest & works hard. Andy is great as well getting us such a great rate! We will continue to get our vehicles serviced here as well as all of our future purchases.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Angela and Andrew, Wow, thanks again for your business, time and trust in our dealership. We are soo grateful you chose Brown's West Branch to assist with your vehicle purchase. Please stop in or call if there is anything we can do for you in the future!

great deal great experience

4.8
by kelly on Mar 26, 2017

Joe helped me on every step. Easy to talk to and seemed concerned and honest about helping me all the way threw my experience thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Son's first car

5.0
by ItsJustDoug on Mar 06, 2017

I bought a Jeep here 18 months ago and had a great experience, so when I was searching for a car for my 16 year old, of course I returned. I had Joe watching for a good deal for me and when we arrived at the lot I found the right car! It is a used car, but in great shape and had been serviced so I know it is in good working condition and more importantly, safe, and I got it for the price I needed. Joe Stroeppel made the buying experience incredibly easy. Thanks to the great experience, this will definitely be a future destination for vehicle purchases.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Doug, Just a quick note to thank you again for your business. Please let us know if there is anything we can assist you with concerning your current vehicle.

"Ram"tastic experience

5.0
by Doug & Sandy Kray on Feb 14, 2017

Baba was great! He was helpful and polite. We came in looking for a used truck, but ended up leasing a new truck. Baba and Jason were very helpful in finding us what we wanted in the price we could afford. They explained everything in detail and worked out all the details. We found them to be honest and easy to work with. We will definitely be back!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Doug and Sandy, we had a lot of fun working with you both to find the perfect truck for your needs and budget. Please call on us if there is anything you have any questions about. Thanks again guys!!!

race02

5.0
by jeff on Feb 11, 2017

I initially took my truck in for service to the dealership, and while waiting for the repairs to be completed ended up talking with a couple other customers who ended up having the same problem with their vehicles decided to see about purchasing a new truck instead. Started talking with Joe Stroppel about the availability of a new truck. I believe that he went out of his way to look for and help me with the purchase. He covered all the features and options. I would recommend him to anyone looking to purchase.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jeff, This is Jason Thomas, Sales Manager. Thank you for your time and trust in Brown's West Branch. Please call or stop in if there is anything we can help you with in the future!

was a positive exsperience

4.7
by overland2017 on Feb 11, 2017

we work with Joe Stroppel on the purchase of our new jeep Cherokee for my wife . Joe was very helpful in every way at explaining all the many features of this car.

Overall experience 5.0 Does recommend this dealer.
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