Brookdale Chrysler Jeep Dodge RAM

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:30pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Benji Thornton headshot

Benji Thornton

Director of Finance 5.0 (381 Reviews)
Dealer Experience 11 years
Dealership Experience 9 years
Michael  O'Halloran headshot

Michael O'Halloran

Business Manager 4.9 (357 Reviews)
Dealer Experience 9 years
Victor Wiley headshot

Victor Wiley

Sales 4.9 (314 Reviews)

Cars on the lot

213 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Brookdale Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

3292 reviews

The team was great and everything went smoothly. They...

5.0
by LIZ.PASKEY on Jan 18, 2022

The team was great and everything went smoothly. They took the time to help me set everything up and answer all my questions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Regards, The Team at Brookdale Chrysler

I loved working with Jordan! He was able to answer all my...

5.0
by jenniekoontz on Jan 16, 2022

I loved working with Jordan! He was able to answer all my questions and helped me pick the right vehicle for me. I will definitely be working with Jordan again in the future!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Team at Brookdale Chrysler

The space itself is perfectly clean. It’s the people that...

5.0
by joellemalaya on Jan 14, 2022

The space itself is perfectly clean. It’s the people that gave us a memorable and smooth experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, The Team at Brookdale Chrysler

Treated like BAD FAMILY!!!

1.0
by Ron on Jan 14, 2022

There should be a minus in front of stars to give us more accurate reviews. I contacted Scott Hanson about a build and an existing Ram truck at another dealer. Within a day he called back and told me they located the dealer with the truck and are waiting for a call back. That was it!!!!! Never heard back from him!!!! A week later I called him back and he set me up with another sales person who contacted me within 15 minutes. I explained to him that I wanted to do a build since i found out the existing truck had been sold. He took all the info and said he would email the build info to me. A day later i called back to verify my email address since I NEVER RECEIVED ANYTHING!!!! They took my info and told me the sales rep would get back to me. Throughout this terrible experience they did tell me they would treat me like family... must be the bad side of family!!! To this day I have never heard from them. I guess they don't like new truck business or... maybe they are just incompetent!!! You can't do business with someone who doesn't want to do business with you!! I WILL build or buy a new Ram truck, but it won't be from LUTHER!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your recent experience at Luther Brookdale Chrysler Jeep Dodge Ram. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Regards, The Team at Brookdale Chrysler

My experience was smooth and well oiled machine, not a...

5.0
by THADPASKEY on Jan 14, 2022

My experience was smooth and well oiled machine, not a single issue with paper work or the elusiveness of new trucks.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Team at Brookdale Chrysler

wasn't as quick as would like but buying car never is but...

4.0
by RAY.6 on Jan 14, 2022

wasn't as quick as would like but buying car never is but i did enjoy talking to different peaple in process from sale person to finiance person and everyone in between. it second vehicle i bought there and i have sneeaking feeling that it will not be last

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Regards, The Team at Brookdale Chrysler

This dealership is very professional but overpriced....

4.0
by CEDRICJAMESW on Jan 13, 2022

This dealership is very professional but overpriced. $7500 for a car with rust, dings, broken stereo, broken seat heat, missing floor mat, & most importantly 110,000 miles seems expensive for my taste

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, The Team at Brookdale Chrysler

I believe they honestly made my car accident a good thing...

5.0
by HYDEEFISH on Jan 11, 2022

I believe they honestly made my car accident a good thing , Thank you, Mike N

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this amazing review! We really appreciate your business. Regards, The Team at Brookdale Chrysler

Professional service. Chris Brown was knowledgeable and...

5.0
by EVANCHURCH65 on Jan 10, 2022

Professional service. Chris Brown was knowledgeable and more than helpful. Benji in finance got us a great rate and was outstanding to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Team at Brookdale Chrysler

Nice work! It was an overall nice experience. I would...

5.0
by MILICH17 on Jan 09, 2022

Nice work! It was an overall nice experience. I would come back in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Team at Brookdale Chrysler

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