Bright Star Motors

2.6

Hours of Operation

Sales
Monday
9:30am–8:00pm
Tuesday
9:30am–8:00pm
Wednesday
9:30am–8:00pm
Thursday
9:30am–8:00pm
Friday
9:30am–8:00pm
Saturday
9:30am–8:00pm
Sunday
9:30am–7:00pm

Cars on the lot

23 cars available See all Cars

Dealership reviews

2.6
Rating and reviews of Bright Star Motors are from Cars.com and DealerRater.com

5 reviews

Too good to be true - no one home on arrival

2.0
by Tacoma local on Jan 13, 2022

I showed up and no one was on the lot. I called three different numbers posted before someone picked up (I had told them I would be coming over prior to arriving). The car I wanted to check out was blocked in by 3 other cars. The car was on empty and didn't look like it was taken care of very well by staff. The mileage display short circuiting when I started it up (though they said "it worked when I took the pictures for it"). Deal was too good to be true.

Customer service 4.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Too good to be true

1.0
by Eric on Sep 09, 2021

Okay I should know this already but if it looks too good to be true then it probably is. That was my experience with this dealer. I called on a car that I couldn't believe the list price, and was told over the phone that the car hadn't been in an accident, but rather they needed to make room for other vehicles arriving soon. I should've known better! I arrived at the dealer an hour before closing with no one in site, found the car on the lot and immediately was obvious that it had been in a wreck. (side note it also had 2 tires that had been slashed) I had driven down so I figured I would at least check it out anyways, but still hadn't seen anyone there working. Went to the building opened the door and found what I assume was the only employee working there hiding under a desk! He told me he had a date and was hoping to leave work early hence why he had hid under his desk! That was enough for me to get the heck out as fast as possible. STAY AWAY!!! They certainly don't care about you.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

great service but don't seem knowledgeable

4.0
by chris on Jun 10, 2021

They have good cars at a bargain but didnt seem to know the conditions of the vehicles and disclose all repairs needed

Customer service 5.0 Buying process 5.0 Quality of repair 2.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Excellent Dealership Honest, and Friendly

5.0
by Dell H on Dec 07, 2020

I have been a customer at this Dealership for about 4 years with Never any problems. I have brought about 2 cars from them over that amount of time because I needed a suv/more seating room for work purposes and, fit family/friends. Both vehicles were highly reliable after 1 minor fix they told me about the issue way before I paid also during the test drive but, it was in used condition when I brought them as-is so, yes they are honest people if they know what or how the problem/s is with the vehicle. My SUV lasted 4 years now and the other car lasted me 2 years with no issues but, I got hit/totalled in a car wreck or I'd still have both vehicles from this car lot. The sales team never rushes you or pressure people into buying and spending more money out of their ranges and, they don't go around tricking you into different prices as for my experiences going there 2-3 times every 2-4 months out of a year (I'd stop by just to browse the inventory). I was always greeted by friendly people and their families that work there and, they've even helped me repark alot of times after a test drive. I was always impressed with the paperwork process they keep it simple and easy by explaining what your signing and no hidden fees. The tabs and license plates were in very quickly in my mailbox within about 2-3 weeks which was great and any return dmv fee of excess amounts I paid came refunded in that attached envelope. I do know as a female buyer I've never been harrassed in any way shape or form or treated unfairly or as if I'm not knowing about cars nor was the prices ever raised in a scam attempt like most dealerships. When shopping around the lot you are free to look around at any car that is on the lot or not already sold (on hold for a buyer who already brought it/paid)did their paperwork after payment already). This is by far not shady business it's legitimately friendly but, not overly on your shoulder/following you lying like other used car lots that still are in business because they got away with scamming me. I have learned over the years not all car dealerships need to be trusted and alot are quick to scam people but, this one is not one of them. ***I understand that the bad review is from someone far or out of town which is normally the case when a auto lot can't meet you in person to put it into perspective they will kindly help you as soon as you show up at their business place. **I am not a paid review, nor am I from this website or affiliated with working at this Dealership. I am an actual real costumer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Not customer oriented

1.0
by Steven on May 11, 2020

Tried to get a hold of them about a car several times as I live over 100 mi away and didn't want to drive for nothing. The dealership NEVER responded 😡 at any time. Obviously, they don't care about their customers or future customers. There is NO way I would do business with them now! They couldn't GIVE me a car!!!!! I don't trust them at this point. They can't be trusted to deal with a prospective customer, I certainly wouldn't be a current customer!! If rudeness and being ignored is something you like from people you're giving a large about of $$ to then this place is for you. If not, STAY AWAY FOR YOUR OWN GOOD

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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