Brett Spaulding Sales

3.0

Hours of Operation

Sales
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–12:00pm
Sunday
Closed

Cars on the lot

120 cars available See all Cars

Dealership reviews

3.0
Rating and reviews of Brett Spaulding Sales are from Cars.com and DealerRater.com

35 reviews

They never got ahold of me, so now I’m not interested in...

1.0
by Robbie1978 on Nov 15, 2021

They never got ahold of me, so now I’m not interested in this dump. I have the cash and would have bought it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent communication. I felt they bent over backwards...

5.0
by steve.brooks on Jun 23, 2021

Excellent communication. I felt they bent over backwards to help me. Great group to deal with although my buying conditions changed which they were very understanding of. Great people.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Using fake name because this guy is scary. We went to ask...

1.0
by Anonymous on Jun 14, 2021

Using fake name because this guy is scary. We went to ask about a vehicle he had on his lot, offered him a price that was comparable to what we saw online. He refused, we went higher, he lost his cool and YELLED at us to get off this lot. Will NEVER go back and will be telling everyone we know how horrible he is. Feel bad for the lady and dog in the office.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

WORST EXPERIENCE EVER

1.0
by 0929 on Mar 20, 2021

Worst experience ever. Would give 0 stars if could. Talked to him over phone before drove 2 hours to look at vehicle - he told us bumper needed fixed over phone. Drive 2 hours to find radiator damage, additional Body damage, 4 different codes on the dash display, truck bed damage. Lady came out to show us. Brett came over to test drive, we started to ask question about it before driving, he told us to shut the truck off and leave.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Quick response. Brett was very courteous and honest. In...

4.5
by idlespirit0513 on Mar 02, 2021

Quick response. Brett was very courteous and honest. In fact we did not end up doing business because of his honesty. (A rare thing in sales in todays world)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Typical car flipper

1.7
by Not Falling For It on Dec 07, 2019

Typical car dealer that goes to auction to buy cars for dirt and tells people they are gold. Do your research before buying and don’t trust websites to tell you what’s a fair deal. Most dealers get modern domestics for 600-1200 at auction and try to flip them for 4-5k. And they will give you the same speech of “I’ve got more in it than that!”, when all they have done is wash it and vacuum it. Retail car lots are a cancer, good luck out there America.

Customer service 1.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Above and beyond

5.0
by K5 Blazer on Aug 04, 2018

I spoke with Austin regarding a blazer for sale. He went above and beyond my expectations of any dealer. He was honest and upfront about everything even sent me pictures of underneath the body and any type of rust on the vehicle. Due to the fact that I couldn't just drive down and look at it I live 11 hours away from his dealership. I would recommend speaking with Austin for your next car purchase

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

pickup buyer

2.0
by no buyer? on Jul 10, 2018

everyone is right give him what he wants or he will just take the keys and walk off. and not wait for a offer i was ready to offer 2000.00 but didn't get a chance.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Home town values. Family owned and ran.

4.3
by Tom on Feb 12, 2018

These guys have a great selection. Just about anything for anyone. Nice to see a family owned business working hard. Will likely be back again. Always the first place I look.

Customer service 4.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Open for business?

1.0
by Buyer on Nov 12, 2017

Talked to someone on a Friday about some trucks they have for sale. We where told there both the salesmen were out for the day. We asked hours for Saturday 9 to noon they told us, we drove 60 miles that Saturday to find no one there called left message drove around Onawa for hour no call back and business still closed. I would not waste time with them. I don't feel they really care if they sale anything. It don't help to call you still take the chance maybe their there maybe there not. If you want to buy go somewhere they honor their business hours. ?

Customer service 1.0 Buying process 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Sorry about your inconvenience. Sometimes with a family owned business like ours some things come up in life that we can not control. With 3 employees its hard to keep things perfect. We truly do care for our business. But honestly our family comes first. It wasn't by chance that we have been in business for 30 years in the same location. Sorry that you wasted a trip. Hopefully you would consider checking out our business in the future. We understand how hard it is for someone to leave a good review and how easy for a bad one, let us help you have a better experience next time.

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