Brandon Tomes Subaru

4.4

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–8:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Brandon Tomes Subaru are from Cars.com and DealerRater.com

63 reviews

UNETHICAL Business Practice.

1.0
by Lina 26.2 on Oct 01, 2022

Patrick/Bernard has a very unethical business practice, adding $3,505 into my PO without my consent or discussing it with me, they just talk around & around. I'll never suggest to any of my friends & families to get any vehicle from Brandon Tomes Subaru MCKINNEY.

Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Not a recommendation!

2.0
by Kristen on Jul 14, 2022

My experience with this dealership has been overall frustrating. I bought a Honda Fit from them this last year and got in a car accident on the interstate. When I brought the car to the shop to get repaired, they had told me that the color of the door did not match the new pieces they had ordered directly from the Honda Dealership. Thus, this means that the door had been repaired in the past in a previous car accident. This was NOT reported on CarFax Report nor relayed to me by anyone at the dealership. Furthermore, after buying the car and bringing it home, I had realized the back seat car mat was missing. After calling them, they said they would reimburse me if I buy one on the internet. I sent them the receipt right away and had to call them back at least 10 times to get this reimbursement. Lastly, they had not given me two fobs with the car when you should always have 2 fobs/keys to open the doors.

Customer service 3.0 Buying process 2.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kristen, we apologize that you have been experiencing issues with the vehicle you purchased from us. We want to help sort all this out. We wanted to leave our General Sales Manager, Zack Alia's and Jose Ayala our Sales Director contact information behind incase you need to contact us in the interim. You may always contact Zack or Jose directly at Zalia@tomesautogroup.com/ Jayala@tomesautogroup.com or 214-544-5131. We look forward to getting the outstanding issue taken care of for you. Talk soon. Best Wishes!

Survey Beware

1.3
by SSpray on Apr 02, 2021

Being a female, auto related experiences can be really great or really bad. Unfortunately, this was the worst for me. I had high hopes based on reviews I've seen. I had hoped they weren't going to try to take advantage of me being female or treat me differently for that same reason. LADIES - If you want to be treated inferior or not be listened to, this is your place. If you want to feel like your parenting responsibilities are a burden to their "sell," This is your place. If you want to be lied to, cheated and scammed by Finance, this is your place. Finance forces service and warranty packages in your loan, even if you don't want in your purchase. If that isn't enough, they will then guilt you for being honest on a survey. Manager, Jose Ayala, will even call you to tell you he's upset you left a honest survey and accuse you of conning them, after they offer free stuff to make up for their actions. Oh and beware of the salesman Jeff, who pretends he's Jose's manager. He's not and the real manager is, Zack Alia. Who admits he doesn't know what goes on up there. Again, I had high hopes that at least one manager there cared about my experience but Zack failed to follow through or even respond any further. I was supposed to love buying a brand new amazing car and they've turned it into me wishing I'd gone somewhere else. It's not Subaru's fault the dealerships do what they do.

Customer service 1.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Highly recommend!

4.7
by Haley on Jan 10, 2021

We had a good experience working with Clay at Brandon Tomes Subaru! He listened to our needs, was honest with us and was customer service oriented. The managers we met were also really nice and customer oriented. We got a GREAT deal on a used car through them, no haggling or fighting. It was priced competitively. There was a fee (about $1,000) on top of the normal, expected fees. Clay explained that fee was standard there for all used cars to prepare them for sale, do the maintenance, detailing and any repairs. Even with the unexpected fee the price of the car was still too good to pass up. Our experience with the finance advisor wasn’t bad but we did have to correct a few errors. The information loaded into the system wasn’t correct and it took a minute to sort out. But ultimately we left happy with our loan and payments. I would absolutely recommend Brandon Tomes Subaru to anyone looking for a vehicle. I would highly suggest asking for Clay if you would like a nice and honest experience!

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Patient and understanding!

5.0
by Alan on Oct 02, 2020

Everyone from Brandon Tomes was very helpful and patient. From product specialist to sales director. Our product specialists were willing to work with us for the price we wanted. When it came down to the final phase of the buying process, the financial manager and sales director gave us a fair APR on our loan term.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

2020 Outback

5.0
by Scott on Nov 04, 2019

I don't normally like any car buying experience, however Sam Foret at Bob Tomes Suburu was very helpful, and he made our experience seamless. Purchased a 2020 Outback. Thanks!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Poor service after cash sale

2.3
by JM on Jun 16, 2019

After purchasing a new Outback for cash, customer service ended. Registration was 2 MONTHS late and I was charged the late fees. Inquiries about my registration were not responded to by phone or e-mail, only face to face. We will see how maintenance service goes.

Customer service 2.0 Buying process 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hey JM, we definitely dropped the ball on this one and we sincerely apologize for that. It sounds like you received your funds, but please contact W.E. Fowler at (214) 544-5028 if we can be of any further assistance to you.

Subaru Forester

5.0
by Andre Marburg on May 29, 2019

Justin helped me complete my purchase after hours of searching for the right vehicle. Justin’s professionalism really showed when I did not know what to do in the process.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Andre, thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if you have any additional questions about services you received and thank you again for choosing Brandon Tomes Subaru!

Excellent Service and vehicle

5.0
by Jon McKinney on May 28, 2019

Roger, my sales adviser, was really easy to work with. He walked my through the options, allowed me to drive all of the cars I wanted until I found the right match. The whole buying process was made easy by Roger and the staff at Brandon Tomes.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jon Mckinney, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the feedback and this awesome review!

Amazing people

5.0
by Syed on May 16, 2019

From start to finish, everything was exceptionally smooth and easy. Salesperson, Ozzy, was very professional and courteous. No pressure felt throughout the process. Finance process was also fast and straightforward. By far the best experience I have.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the awesome review, Syed! We're very happy to hear about your positive experience at our dealership. Please let us know if there's anything we can do!

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