Bobby Rahal Honda
Hours of Operation
Cars on the lot
Excellent experience. Only complaint was not getting a call back about the loan terms. We were told we would get a call in an hour
Please accept our apologies for not following up in a timely matter regarding loan terms - we are sorry that we did not meet your expectations in that regard, but are pleased to hear that you had an overall positive experience. Thank you for the opportunity to earn your business!
Disappointed this time around
I brought my ‘09 Fit to Rahal for warranty work when we moved to Central Pa about 9 years ago. They did a superb job of completing the work properly and on time. I went on to purchase 2 Accords from them and 2 Camrys from their Toyota store across the Pike. My service experiences were excellent. So when it came time to consider a new vehicle, I wanted to buy from Rahal Honda. I contacted them through their website and arranged a test drive of a new CR-V. Although they didn’t have the color I wanted, I was assured they could get whatever I did want. I was greeted by Ben who introduced me to John Roderick. Mr. Roderick didn’t seem particularly enthused to show me the vehicle and as we left the lot for a test drive, he was yelling out the window to another sales person about a previous customer. This felt very wrong as it made me wonder if Mr. Roderick made derogatory comments about all the customers and whether he’d talk about me after I left. Anyway, Mr. Roderick didn’t provide a demonstration of all of the features of the car. Most of what I learned was in response to questions I asked rather than a demonstration of the features. When we returned to the showroom, it seemed to take a very, very long time to arrive at a trade value on my car; this seemed odd as I was the only person looking at a new vehicle. In addition, my trade was a 2018 Subaru with just under 10,000 miles. In other words, there didn’t seem to be much to carefully consider as there wasn’t any unusual or excessive wear on my trade to factor into the trade value. The process took so long, I went through the main showroom, the used car showroom next door and ended up outside looking over the vehicle I’d already driven in greater detail. As I was checking out the CR-V, Mr. Roderick opened the showroom door and yelled out that “he was ready” for me. I felt like a dog being called for supper not a potential customer looking to purchase my next vehicle. The numbers provided a starting point for me to consider what I wanted to offer for the CR-V. The following week, Mr. Roderick got back to me to see what I was thinking. On Tuesday, I sent him an offer via email about what I was willing to pay. My offer was optimistic, however, I did expect to hear back from him no later than the next day. 2 days later, he came back with his best offer via email. I’d already contacted another dealer, however, that had a variety of CR-Vs in various colors. I’d decided to make an offer on one of those vehicles instead. The numbers I was provided by Mr. Roderick helped me to arrive at an aggressive offer but one which was realistic as I drive home in the new CR-V that day. My previous experiences with Rahal were very positive and I expected a lot better than I got this time around. I hope when I am ready to purchase my next vehicle, Rahal does a better job of selling the car. I am likely to return to Rahal for service as I trust them to do a great job completed on time but this experience left a very disappointed, bitter taste.
Dear Jason - we are sorry to hear about your most recent experience at our dealership and we will take this feedback as an opportunity to provide our Sales Consultants with training; our clients are of the utmost importance to us. Our General Sales Manager, Matt Cole, would like the opportunity to speak with you directly - please contact him via email at email@example.com or by phone at 717-766-4300. Thank you for your candid review.
Great management and they care about the customer
The management cares about you the customer. They make it happen. When they are wrong they admit. They made sure we were happy when one of their employees made a mistake
Thank you for providing this feedback, Gary - we strive to provide every client with complete satisfaction!
Service next to none!
My excellent shopping experience was only made even better by their salesman, Susan. I had a problem with a bad tire on the car, which had nothing to do with Honda. The tire warranty with the vehicle would have covered the cost of another tire. But, I was unable to find a replacement tire through Goodyear in my area in a relatively decent amount of time. They had someone drive 100 miles to my house to bring a tire and wheel to replace my tire that was bad. That's Grade A, first class service!
Tim, we're so happy that we were able to exceed your expectations! Thank you for taking the time to write a review!
Our first Honda
Still smiling about our purchase. Ask for Travis for a thorough explanation of the vehicles and the features. Adam is a financial wizard. A positive experience. Would highly recommend Bobby Rahal Honda to anyone looking for a no pressure satisfied shopping experience!
Thanks for sharing your awesome experience, Keith and Sue! We'll definitely let Travis and Adam know how pleased you were with their service. Wishing you and your first Honda many happy miles together!
Best Dealership Ever
We needed a second car. So, my husband and I stopped by Bobby Rahal Honda. This was our first time visiting the dealership. From the time we set foot in the parking lot until we completed our purchase; we were impressed! Everyone at the dealership was friendly, courteous, and knowledgeable. After looking over the vehicles and test driving; we purchased a 2014 Honda Civic Ex. The car is in " like new" condition and drives great. We are very happy with our car and highly recommend Bobby Rahal Honda to anyone. We will definitely return again should we ever need another vehicle.
Leslie, we're so happy to hear that you had an outstanding experience at our dealership! Thank you for taking the time to write this review, and for the opportunity to earn your business. Wishing you many happy miles in your Civic!
Shaun Reed of Bobby Rahal Honda was especially helpful in my choice of a new Honda Ridgeline. I am so pleased with it. The dealership is a pleasure to work with. I know because I had a Honda previously and received excellent service.
Hi Donna, thanks for writing a review for our dealership! We're thrilled that Shaun satisfied all of your purchasing needs and will be happy to pass along the positive feedback!
Very friendly and helpful. I have done business with Bobby Rahal before and have come to expect this high level of interaction between buyer and seller.
Fred, thank you for taking the time to write a review! We are very appreciative of the fact that you choose to do business with us and we promise to provide an amazing experience every time you visit our dealership!
All good at Bobby Rahal.
I knew what car I wanted and had made an appointment for a test drive. When I arrived at the showroom I was greeted and quickly taken to see the car I had been interested in. We went on a test drive and all went well. I said " I'll take it" and they rapidly came up with numbers for my trade in, financing and so on. They took care of switching the new car onto my insurance and I was driving home in my new H-RV about 3 hours from when I had first walked in. The service area is beautiful and the whole dealership is first class.
We are thrilled to hear that you enjoyed your experience with us, Alexander - thank you so much for taking the time to write a review!
Fourth car from Rahal Honda and still great
I have been a Rahal customer for years now and still think they have the best service and sales I have found. Latest purchase 2017 CR-V. Adam and Corey were just the best. Made it easy from the start. Second buy from Adam. I am getting old don't know how many more. Maybe a few. Excellence is my word for the whole crew at Rahal Honda.
Thank you so much for your kind feedback, Tag! We're very grateful that you choose to do business with our dealership and will be certain to pass along your praise to Adam and Corey!