Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jason Whitley headshot

Jason Whitley

Finance Director 4.4 (116 Reviews)
Dealer Experience 5 years
Dealership Experience 2 years
Gregg Domenico headshot

Gregg Domenico

Service Advisor 3.8 (85 Reviews)
Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (77 Reviews)

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1019 reviews

Cristian was every helpful.

5.0
by Christian Escobar on May 26, 2022

Cristian was every helpful. I got a great deal and a good van me and family are very happy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Christian, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Cristian, and it was a pleasure having you at the dealership. We appreciate your review!

Bill in service was amazing in getting my car fixed and

5.0
by Littleditka89 on May 25, 2022

Bill in service was amazing in getting my car fixed and back on the road!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

The people at the dealership are all professional and

5.0
by SMILEYROCK on May 25, 2022

The people at the dealership are all professional and knowledgeable. It made the purchase of my new car that much easier.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

New service manager, new writers.

5.0
by HARRYGOAR1 on May 25, 2022

New service manager, new writers. Will is back. Everyone cares. Everyone pitches in, from general manager on down

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Harry, thank you for choosing Bob Rohrman's Gurnee Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

Manager was awesome.

5.0
by NKBUSEMAN on May 24, 2022

Manager was awesome..salesperson was amazing..really great experience. I will be going back in the future to purchase another vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

The manager, Bill helped me after getting the run

3.0
by NO2 on May 24, 2022

The manager, Bill helped me after getting the run around. I purchased a vehicle and on the day I picked it up the rear reflector light was broken. I waited 2 weeks for the part and to schedule an appointment. I had to call and see if the part had come in. Very disappointed.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

Staffing is very caring about customer service to their

4.0
by GALFUENTEZ69 on May 24, 2022

Staffing is very caring about customer service to their customers. Excellent vehicle options to choose from.

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us! We truly appreciate your business and your kind feedback!

Took care of service in estimated time.

5.0
by BBBATTS on May 23, 2022

Took care of service in estimated time. Had an issue with oil pan and resolved in a timely manner. Appreciate the technicians greatly!! Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

This place is the best!

5.0
by niles130 on May 21, 2022

This place is the best! The level of professionalism was on point along with the sales staff! Best car buying experience I had in a long time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

Everyone we worked with was very helpful.

5.0
by Haleyhorn on May 20, 2022

Everyone we worked with was very helpful. We were able to get all of our questions answered and they made it a smooth transition to trade in my car and buy a new one! Gustavo Molina was the sales rep working with us. Would definitely recommend buying your next vehicle here!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Haley, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

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