Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jason Whitley headshot

Jason Whitley

Finance Director 4.4 (115 Reviews)
Dealer Experience 5 years
Dealership Experience 2 years
Gregg Domenico headshot

Gregg Domenico

Service Advisor 3.8 (84 Reviews)
Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (76 Reviews)

Cars on the lot

81 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1017 reviews

Sales person was very helpful through out all the vehicle

3.0
by Jax.c2493 on May 31, 2022

Sales person was very helpful through out all the vehicle purchase and very straight forward.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

Gurnee VW has always been great for service.

5.0
by kmichellehampton on May 31, 2022

Gurnee VW has always been great for service. I purchased my car in Milwaukee, like in Salem and have been bringing my car here for service for well over a year. Easy to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Michelle. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

All staff was friendly and helpful.

1.0
by Farmfan on May 31, 2022

All staff was friendly and helpful. But I waited 2 hours for only an oil change that I had an appointment for. Then they lost my keys, which took more time to locate. And now I’ve been contacted at least 8 times asking for a review.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

While the service was adequate I cannot condone the sheer

3.0
by elighernandez on May 30, 2022

While the service was adequate I cannot condone the sheer lack of care they have when it comes to setting up appointments

Customer service 1.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Above and beyond service, quick buying process,

5.0
by dan schlicht on May 27, 2022

Above and beyond service, quick buying process, knowledgeable staff, and convenient location all play into my overall positive buying experience. Thank you Jerry, and team.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Dan, We are very happy to have provided you with such a positive experience! Ron, Jerry,Tricia, and our team sincerely value your business and look forward to your next visit.

Very informative to my situation.

4.0
by STEVo on May 27, 2022

Very informative to my situation. Lots of problems that were addressed on my vehicle, however I did not feel the prices fit the total cost of my vehicle is actually worth.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your thoughts on working with Gregg, Matt, and our team. We're glad to hear we delivered such a great experience!

Everyone that I have worked with from the salesman to the

5.0
by Mouhcine66 on May 27, 2022

Everyone that I have worked with from the salesman to the service department have been awesome.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that Ron, Amanda, and Stephanie were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

Christian Is the best seller.

5.0
by Yvonne Rivas on May 27, 2022

Christian Is the best seller. Very professional Dedicated and responsable. Going above and beyond. I really appreciate it everything he did for me.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Yvonne, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Cristian or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

Cristian was every helpful.

5.0
by Christian Escobar on May 26, 2022

Cristian was every helpful. I got a great deal and a good van me and family are very happy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Christian, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Cristian, and it was a pleasure having you at the dealership. We appreciate your review!

Bill in service was amazing in getting my car fixed and

5.0
by Littleditka89 on May 25, 2022

Bill in service was amazing in getting my car fixed and back on the road!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

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