Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jason Whitley headshot

Jason Whitley

Finance Director 4.4 (116 Reviews)
Dealer Experience 5 years
Dealership Experience 2 years
Gregg Domenico headshot

Gregg Domenico

Service Advisor 3.8 (85 Reviews)
Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (77 Reviews)

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1019 reviews

Salesman was very nice guy!

4.0
by BOGDANKALI on Jun 11, 2022

Salesman was very nice guy!! Thank you! We are enjoing the car. I hope you can fixing our ac soon.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

Will is the best!

5.0
by Tim Trenkle on Jun 07, 2022

Will is the best! Lucette (?) is great! Amanda is great! Hate getting 10 survey requests for the same service!

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review, Tim. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Bad service and very rude manager.

1.0
by NOEMAIL3 on Jun 07, 2022

Bad service and very rude manager. Bad experience from start to finish. Car was in shop n had to be worked on again before leaving with it after being told it was ready n paying. No one in shop to speak with they left early according to the cashier.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

If I could give this 0 stars I would.

1.0
by AMPEARSON515 on Jun 07, 2022

If I could give this 0 stars I would. I was very dissatisfied with the service received. I brought my car in to get looked at and had them ordered parts. A couple days later I get a call and I didn’t answer cause I was at work, called them back later that day three times and no one answered. I tried several times every day after that and no one could seem to help me find out why they called me. The manager finally called me a week later and I set up an appointment. I had my appointment set for 7am on Thursday so I dropped my car off Wednesday night and they told me it would be done by Thursday afternoon. I didn’t hear anything all day and the car net app didn’t give me any notifications that my car moved so I called and found out that they hadn’t even touched it, it was 3 in the afternoon. So they told me they were putting a rush on it and going to get it done before the time they closed. So they called me an hour and a half later and said I could come get it because it was done. When my mom and I arrived we asked to speak with a manager the service advisor Julio came to speak with us because we were very upset about this whole situation and was understanding. He then got the service manager Bill for us and we explained to him are frustration with this whole process and he was nothing but disrespectful to us. He was condescending to us as women. And was completely out of line, and didn’t help the situation at all. I have never met a manager more condescending and rude. Overall my parents or myself will never return to this place ever again nor recommend this place to anyone. This experience was awful.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Retuned less than 6 hours after oil leak from oil change.

1.0
by gerdes023 on Jun 07, 2022

Retuned less than 6 hours after oil leak from oil change. Requested service manager call at 6:00 as worried if I should drive it or not. Two people reached out tor Bill….no call to a customer back who was having a bad experience. Found out washer cracked and needed replaced so obviously the tech messed that up. No major apology by service dept nor offered a free oil change which would have been THE LEAST that could have been done. Next day sent text directly from Bill that if I wasn’t completely satisfied to let him know via that text. Responded to him then NOTHING. Rohrman obviously just gonna write off this new Volkswagen customer. Very disappointing indeed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sales and financial part are taking forever, service took

2.0
by Blah on Jun 06, 2022

Sales and financial part are taking forever, service took very long. No communication given if not calling them. Salesman was supportive and helpful.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Second bad experience with Gurnee VW.

1.0
by gerdes023 on Jun 06, 2022

Second bad experience with Gurnee VW. This time got it later than I requested and told I’d be good by. And worse, had to return it after found 3 leak spots on my drive and garage due to a cracked washer on the drain plug that the technician missed. And dealership offered no freebies after. Only a hey no charge for this!!! Well God I would hope so.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Everything was great except it took a little long for an

4.0
by JS on Jun 06, 2022

Everything was great except it took a little long for an oil change but I understand it was a busy Saturday AM.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Good deal, but sales reps could be more responsive to

3.0
by KIM18421 on Jun 03, 2022

Good deal, but sales reps could be more responsive to customers. Repeated calls for a call back never returned and finally had to drive in after 3 days to resolve an issue.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you for your honest feedback. Please don't hesitate to reach out to management directly if you need any further assistance. We strive to make sure that all of our customers leave happy, and we're always happy to help here at Bob Rohrman's Gurnee Volkswagen.

I did not have an appointment but was able to be seen

5.0
by MSTENA30 on Jun 02, 2022

I did not have an appointment but was able to be seen right away. The service staff did not act as if I was an inconvenience. Everyone was friendly and helpful

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.

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