Bob Rohrman's Gurnee Volkswagen
Sales Team
Ron Monaco
Cristian Vega
Cameron Owen
Cars on the lot
Dealership reviews
1067 reviews
We drive from Kenosha for service at Gurnee VW.
We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences!
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman's Gurnee Volkswagen!
While out of state, this dealership turned off cruise
While out of state, this dealership turned off cruise control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealership and they said to bring to a dealership locally and they would take care of it. Have contacted via text and email several times and cannot get a straight answer on a reimbursement.
We're sorry to hear about your experience, Joe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Staff are always super friendly and helpful.
Staff are always super friendly and helpful. They respect my time and work hard to get my VW Atlas ready for the road ASAP.
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
They have always treated me very well.
They have always treated me very well. I've brought my Routan here it's whole life..
Thank you for taking the time to leave us a positive review. We appreciate your business, Eddie. Our team looks forward to serving you again soon.
Very helpful salesman and manager.
Very helpful salesman and manager. Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand what I was buying. I thought it was part of the manufacture navigation system. It is still not employed. I did make an appointment with a sales person to come back to the show room and have him help me download it but I was unable to make my appointment so that part is on me.
Thank you so much for taking the time to share your review with us. We'll be sure to share your comments with our crew. Congratulations on your new car, Jeanette!
The people are nice, but they did not check all the basic
The people are nice, but they did not check all the basic fluids on my service. I specifically asked to fill washer fluid. It was my daughters car and she was traveling right after the service. She ended up stopping and buying washer fluid on her trip. It makes me wonder if any other fluids were not checked
Thank you for taking the time to leave us a review. We're sorry you weren't completely satisfied. Please reach out to us at your convenience.
Had a great experience Jerry Cousin was awesome as well
Had a great experience Jerry Cousin was awesome as well as Cameron to find me the car I wanted. Everything went smoothly.
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
My car was there for 2 days with no one calling me or
My car was there for 2 days with no one calling me or letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I had to take an Uber and show up in person to find out where my car was. And to my surprise, I get there and the service manager was playing on his phone, sitting back with a big ole grin on his face. And then he had the audacity to give me attitude when I confronted him. Horrible place, horrible dealership, exceptionally terrible service. I am considering selling car car so that I can disassociate myself with VW altogether.
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best dealership I’ve been to so far honest staff and very
Best dealership I’ve been to so far honest staff and very helpful and friendly love that moment I was there highly recommended
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Treated, fairly and was in and out in about 1-1/2 hours!
Treated, fairly and was in and out in about 1-1/2 hours! Thank you
Thank you so much for choosing Bob Rohrman's Gurnee Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance!