Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jason Whitley headshot

Jason Whitley

Finance Director 4.4 (116 Reviews)
Dealer Experience 5 years
Dealership Experience 2 years
Gregg Domenico headshot

Gregg Domenico

Service Advisor 3.8 (85 Reviews)
Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (77 Reviews)

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1019 reviews

Everyone was really helpful at finding exactly what I was

5.0
by CASONSLYNN on Jun 22, 2022

Everyone was really helpful at finding exactly what I was looking for and they answered any questions I had

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Deliberately Deceptive. Bait and Switch.

1.0
by GonePlaid on Jun 21, 2022

Bob Rohrman VW hit me with a bait and switch yesterday. I drove 90 minutes each way after confirming twice in 4 hours over the phone that they had the cars I wanted to see. On arrival, I learned that they actually had none of the cars I wanted to see, and may have had one of the three earlier in the day. Nobody expressed any concern over wasting my time or deceiving their customers. Today, they still have 5 VW Golf GTI's listed on Cars.com that they told me to my face they didn't have yesterday, and weren't even allocated to the dealership. They're also emailing me to ask when I can come in to see these cars. The fact these are still listed tells me they didn't make a mistake. They deliberately deceived me to attempt a bait and switch.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Hello Bill.

4.0
by KARENAMAZIGO on Jun 21, 2022

Hello Bill. Thank you for reaching out! Julio was extremely professional and attentive. Unfortunately, the wait was too long for an oil change and tire rotation. This is the 2nd time in a row my oil change reminder sticker was not placed on the windshield. Difficult to remember your oil change schedule. Otherwise, as always a pleasant experience at VW Gurnee.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us, Karen. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short in some areas this time. We will share your comments with our team, and we look forward to working with you again.

Everyone was really easy to work with, even when I was

5.0
by AKIRWIN on Jun 18, 2022

Everyone was really easy to work with, even when I was buying from out of town.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

They seem very nice.

3.0
by KSMURPH82 on Jun 17, 2022

They seem very nice. The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it is on again. Both front tires have leaks in them.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

The service manager was very friendly informative and

5.0
by Hemiwes on Jun 16, 2022

The service manager was very friendly informative and kept me up to date through the entire process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing Bob Rohrman's Gurnee Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Julio, did excellent job, great customer service I am

5.0
by AAGUILAR7221 on Jun 16, 2022

Julio, did excellent job, great customer service I am very satisfied with the info I was given about the situation on my car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your business and our team looks forward to serving you again soon!

Great Service!

5.0
by romanejulian on Jun 15, 2022

Great Service! Quick, efficient, and the price was right. Serve advisor understood what needed to be done and got it done

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

I was pleased with the service, it was performed as

5.0
by larryg3 on Jun 13, 2022

I was pleased with the service, it was performed as described, and completed in the time promised.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

Bought a used car from Gurnee VW and was the worst buying

1.0
by MMCGILLBOOTH on Jun 13, 2022

Bought a used car from Gurnee VW and was the worst buying experience I’ve ever had. Car died the day after I got it home and dealing with used Sales Manager Will to get the issue resolved was like pulling teeth. Dealership needs to understand that customer service doesn’t stop the second you drive the vehicle off the lot.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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