Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (80 Reviews)
Cristian Vega headshot

Cristian Vega

Product Specialist 4.8 (41 Reviews)
Dealer Experience 7 years
Dealership Experience 1 year
Cameron Owen headshot

Cameron Owen

Sales Consultant 4.8 (40 Reviews)

Cars on the lot

101 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1067 reviews

We drive from Kenosha for service at Gurnee VW.

5.0
by rach11382 on Aug 09, 2022

We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman's Gurnee Volkswagen!

While out of state, this dealership turned off cruise

1.0
by Joe on Aug 09, 2022

While out of state, this dealership turned off cruise control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealership and they said to bring to a dealership locally and they would take care of it. Have contacted via text and email several times and cannot get a straight answer on a reimbursement.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear about your experience, Joe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Staff are always super friendly and helpful.

5.0
by MEYMANDP on Aug 07, 2022

Staff are always super friendly and helpful. They respect my time and work hard to get my VW Atlas ready for the road ASAP.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

They have always treated me very well.

5.0
by EDDIEHAMM on Aug 06, 2022

They have always treated me very well. I've brought my Routan here it's whole life..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a positive review. We appreciate your business, Eddie. Our team looks forward to serving you again soon.

Very helpful salesman and manager.

4.0
by JEANETTEGIAMBALVO on Aug 05, 2022

Very helpful salesman and manager. Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand what I was buying. I thought it was part of the manufacture navigation system. It is still not employed. I did make an appointment with a sales person to come back to the show room and have him help me download it but I was unable to make my appointment so that part is on me.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your review with us. We'll be sure to share your comments with our crew. Congratulations on your new car, Jeanette!

The people are nice, but they did not check all the basic

3.0
by Boreman on Aug 05, 2022

The people are nice, but they did not check all the basic fluids on my service. I specifically asked to fill washer fluid. It was my daughters car and she was traveling right after the service. She ended up stopping and buying washer fluid on her trip. It makes me wonder if any other fluids were not checked

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a review. We're sorry you weren't completely satisfied. Please reach out to us at your convenience.

Had a great experience Jerry Cousin was awesome as well

5.0
by LSCHULZ03 on Aug 04, 2022

Had a great experience Jerry Cousin was awesome as well as Cameron to find me the car I wanted. Everything went smoothly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

My car was there for 2 days with no one calling me or

1.0
by Mdflores12 on Aug 04, 2022

My car was there for 2 days with no one calling me or letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I had to take an Uber and show up in person to find out where my car was. And to my surprise, I get there and the service manager was playing on his phone, sitting back with a big ole grin on his face. And then he had the audacity to give me attitude when I confronted him. Horrible place, horrible dealership, exceptionally terrible service. I am considering selling car car so that I can disassociate myself with VW altogether.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Best dealership I’ve been to so far honest staff and very

5.0
by FRIARDOI on Aug 03, 2022

Best dealership I’ve been to so far honest staff and very helpful and friendly love that moment I was there highly recommended

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Treated, fairly and was in and out in about 1-1/2 hours!

5.0
by TONIBEAMS on Aug 03, 2022

Treated, fairly and was in and out in about 1-1/2 hours! Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for choosing Bob Rohrman's Gurnee Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance!

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