Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (80 Reviews)
Cristian Vega headshot

Cristian Vega

Product Specialist 4.8 (41 Reviews)
Dealer Experience 7 years
Dealership Experience 1 year
Cameron Owen headshot

Cameron Owen

Sales Consultant 4.8 (40 Reviews)

Cars on the lot

101 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1067 reviews

Ron Monaco worked with me for 9 months trying to find the

5.0
by NBERN1 on Aug 13, 2022

Ron Monaco worked with me for 9 months trying to find the right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer.

Very fast and professional work.

5.0
by mklip on Aug 13, 2022

Very fast and professional work.will done job .Friendly people only waiting room to small

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

Great staff, helpfull, knowledgeable, inspiring,

5.0
by MITKOGROZD on Aug 12, 2022

Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

Showed me the wrong vehicle.

3.0
by SPAETH.TRAVEL on Aug 12, 2022

Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.

Very professional service!

5.0
by LOVLININC on Aug 11, 2022

Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Customer service was ok, but the service provided is not

2.0
by Wisconsin on Aug 11, 2022

Customer service was ok, but the service provided is not worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

I have been coming to this dealer for years now.

1.0
by brenrivera03 on Aug 10, 2022

I have been coming to this dealer for years now. The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Gurnee VW already had all my information, including

5.0
by steviep63 on Aug 10, 2022

Gurnee VW already had all my information, including needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Stevie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Julio met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

Bill was great in keeping me informed of my car's service

5.0
by KINGBETH.64 on Aug 10, 2022

Bill was great in keeping me informed of my car's service status. Everything was done timely.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words for Bill, and for taking the time to leave us this wonderful service feedback!

Awesome service very professional.

5.0
by BROOKE.HOOKER1 on Aug 10, 2022

Awesome service very professional. I dodnt have among wait. The price was affordable I'll be coming back for all my services

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Brooke, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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