Bob Rohrman's Gurnee Volkswagen

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jason Whitley headshot

Jason Whitley

Finance Director 4.4 (113 Reviews)
Dealer Experience 5 years
Dealership Experience 2 years
Gregg Domenico headshot

Gregg Domenico

Service Advisor 3.8 (76 Reviews)
Ron Monaco headshot

Ron Monaco

Sales Associate 4.8 (72 Reviews)

Cars on the lot

108 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

972 reviews

This place is the best!

5.0
by niles130 on May 21, 2022

This place is the best! The level of professionalism was on point along with the sales staff! Best car buying experience I had in a long time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

Everyone we worked with was very helpful.

5.0
by Haleyhorn on May 20, 2022

Everyone we worked with was very helpful. We were able to get all of our questions answered and they made it a smooth transition to trade in my car and buy a new one! Gustavo Molina was the sales rep working with us. Would definitely recommend buying your next vehicle here!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Haley, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

Outstanding service!

5.0
by niles130 on May 20, 2022

Outstanding service! Very impressed with the service I received! Sales staff was on their A game!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Never thought I would say this, but this was a great experience in buying my car! Mr. Cristian Vega was very professional and just an overall good person. Thank you for working with me in getting this sale done!

Pretty good.

4.0
by WESPURTA on May 18, 2022

Pretty good. Noticed an improvement from previous visit’s. Promise we’re kept. Heading in the right direction.

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

I was Very happy with the service representative.

5.0
by TL on May 17, 2022

I was Very happy with the service representative. Everyone at service were very helpful. I will be back for sure

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

A lot of new people, all pleasant and professional.

5.0
by HARRYGOAR1 on May 17, 2022

A lot of new people, all pleasant and professional. A few really good personnel have returned

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.

The new staff is very caring and it’s important for them

4.0
by GALFUENTEZ69 on May 17, 2022

The new staff is very caring and it’s important for them to make me feel they’re doing there best to service me.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

From the start when my vehicle arrived to when I decided

1.0
by Angelo on May 16, 2022

From the start when my vehicle arrived to when I decided to pull my vehicle from this dealership this has been the worst experience regarding warranty work. Service advisor openly admits to my car sitting a week never being looked at as they got confused with another vehicle(words from Greg an advisor), to misdiagnosing my vehicle and claiming to order parts but never doing so. To top it all off no one has ever kept me updated and was told by the Service manger Matt that if I don't want to wait for my car then I can come and pick it up. I have not seen my car in over a month due to the lack of initiative and now that I have Contacted Corp VW they are saying they cant figure out the issue with my vehicle and ready to put it back on the road till something fails. I have attempted to contact this dealership multiple times with no call backs or follow ups. STAY AWAY FROM HERE. FIND A DIFFERENT VW TO GO TO. Update 5/14/22 Service Manager and GM of This location no longer work here. After speaking with the new GM Jerry and his promise to call me back and work with me, I have been Ghosted. Cooperate VW told me there is nothing they can do. How sad is it a dealership gives you back a car that is worse then when you brought it in. also My Vehicle is still making noise I brought it in for on March 1st and when I went to get a 2nd option at another VW, This one one is Gurnee told me they damaged it. What a JOKE. I plan to trade this car in and never purchase a VW again. they do not honor their own warranty . fyi my 2019 atlas has less then 17k on it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Angelo, and hopefully, we can get to the bottom of this.

Once supply chain related delays were resolved, the

4.0
by DHLUCHT on May 13, 2022

Once supply chain related delays were resolved, the service was completed as needed. Took nearly a month to get parts, and no loaners were available.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Purchased a vehicle and was asked to bring it in for

2.0
by BROWNCOAT9896 on May 11, 2022

Purchased a vehicle and was asked to bring it in for dealer service after having it for a day so they could do initial body work. 3 weeks later no car and no loaner. My daughter has lost her job and it is too late to cancel the deal and get my trade back.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.