Bob Howard Chrysler Dodge Jeep RAM

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

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Dealership reviews

4.1
Rating and reviews of Bob Howard Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

445 reviews

Dodge Ram service review

5.0
by Robert Pauff on May 13, 2020

Bill Dobson was very helpful and kept me informed throughout the vehicle repair process I never go anywhere else to get my Dodge Ram serviced, I always get prompt professional service. My vehicle was ready when promised.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the feedback. We thank you for your business and look forward to your next visit!

Great experience as usual at The Service Department with...

5.0
by Katdamn on May 13, 2020

Great experience as usual at The Service Department with my advisor Bill. My vehicle came back with the air conditioning working on perfect order. Always a pleasure!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Excellent service and very courteous. Service technicians...

4.0
by Galeokc on May 12, 2020

Excellent service and very courteous. Service technicians performed the task of replacing my turn signal module. The task was completed in less time than was estimated with great appreciation. Thank you!

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Great Service for the last three yrs

5.0
by PLMCRZY on May 08, 2020

I Don’t go anywhere else but Bob Howard to take care of my Purple Dodge Charger. Mr. Dobson is who I trust to be honest with me always.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

Ram 1500

5.0
by Gerald on May 02, 2020

I was treated very well and even though the overall transaction took longer than expected, it still was smooth process. I had gone to other dealerships and was treated horribly.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

HAve got to find a new service center...

1.3
by jad on Apr 10, 2020

Still have the same original problem...... service dept said they could wire in an EvenBrake system, they did it wrong. Sensor tied in to the wrong side of an isolation relay; fuse in the wrong place. I have called at least 3 times, to find out what exactly this new switch does, was told some one would call back that day. Have yet to hear from them. . .. . I called to confirm what position the ignition key should be in while towing this vehicle with all four wheels down; was told this Jeep can't be towed that way without 1st removing the drive shaft. Funny, the RV community has been doing it this way for years. (I haven't done it for at least 2 years, that's why I wanted to confirm).. . . Don't hold your breath waiting for call backs.,

Customer service 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to leave a review. Due to the fact, your vehicle is not 4 wheel drive and not able to be put into a natural position to be flat towed behind an RV we are not able to do what is requested. By doing that, it would damage the vehicle. Richard Tow and Kirk Pearce both spoke to you about this and why it would not be able to be done. We wish you nothing but the best and hope that you keep us in mind in the future.

Turned-off

2.7
by jad on Mar 13, 2020

They had my Jeep for over a month, but not really there fault .. Come to find out the part I needed is no longer made or available from the manufacturer. The tech had to get creative to solve my problem, hopefully fixed but won't know for sure for a couple of days. What bothers me is the fact they didn't keep me updated with their efforts or call back when they said they would. But what really sparked me to sit down and type this review is the way they left the back of the passenger compartment. The foam gasket was not put back around the opening, The lower and upper threshold were not clipped back into place; they were just on the floor in the rear cargo area

Customer service 2.0 Quality of repair 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Richard Tow our Service Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@bobhowardauto.com

Chrysler 200

1.0
by X on Mar 07, 2020

Used car was definitely sold as is! They had no intention to tell us the major problems the car I bought! I will never recommend this dealership!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I apologize that you had an issue during your shopping process. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at bbarton@bobhowardauto.com

Scam! Buyer beware!

1.0
by Dakota p on Nov 19, 2019

1) The car sales manager and finance people with try their hardest to screw you over. Donell and Ray are the most untrustworthy people I have ever met. They both tried to lie and con me into adding an extra $8000 to the price of my Jeep for things I didn’t want. Told me I was required to get GAP and extended warranty or they couldn’t finance the Jeep. Needless to say, that wasn’t true because after walking out on him, Donell chased me outside begging me not to leave and sold me the Jeep without them both. After it was all said and done, they still snuck some pain protection and alarm system in without my knowledge. The Lying finance guy told me that I wasn’t being charged for either one. I definitely was. And after all this their manager, Buck, gave me 3 free oil changes in return for the trouble his people caused. Very impressive Buck, you did the very least anyone could do, which let’s me know you’re in in their scammy sales ethics. 2) The automotive service mechanics are incompetent. Installed a steering stabilizer backwards when there is clearly an arrow pointing to the front of the Jeep on it. 3) Their internet price does not include their “mandator” bs that their sales managers don’t even know how to explain. I was told I’m getting charged an extra $1500 for floor mats, a window tint, and nitrogen in my tires. Save yourself the time and stress, find a better dealership, and avoid this one at all cost. Yours truly, a 22 year old that they tried to take advantage of and screw me out of THOUSANDS.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're sorry that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.

Unprofessional Unorganized Service Department

1.0
by Rissa on Nov 19, 2019

Took my 2019 RAM 1500 Limited in on Nov 6th because my mirrors were needing repair plus there was a minor recall due. They checked my mirrors and after two hours said they would have to order parts. Ok. Waited for them to give me the paperwork so I could leave. The advisor said he will get it after he has a smoke. He told me my parts would be in the first part of next week. A few days later I get a text telling me I had missed my appointment. What? Thursday comes around and no call. I call them and he says "oh yeah, those are here". So I set up an appointment for the next Tuesday, 9am. Today I took in my truck for my 9am appointment. Arrived at 8:45. An Advisor checks me in, I give them my keys and I wait for someone to give me a ride. Five hours later I had a friend drop me off to pick it up. I walk in and the Advisor that checked me in said yeah they were pulling it around and they have the paperwork. Go inside to wait. While waiting that Advisor checked with me again about my truck. Then the supervisor comes in and gets information from me. Then another guy comes in and says "are they still looking for your truck?". What? How do you lose a truck. Well, it turns out the Advisor did write my info down but didn't get it put into the computer. So, my truck was sitting in the service area for all that time with not one thing done on it!!! Never have I had this type of service. I've been to Dodge Dealerships in Texas, Georgia, and Alabama. This Oklahoma dealership is the worst. Very unprofessional, unorganized dealership I've ever done business with. Now I have to make sure they release the parts they ordered for my truck so a dealership in Alabama can fix. Never, Never let this dealership touch your vehicle!!!

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Judah Lehnen our assistant service manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager 405-302-5890 bbarton@bobhowardauto.com

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