Bob Howard Chrysler Dodge Jeep RAM

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

132 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Bob Howard Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

445 reviews

No one from the dealership ever contacted me. Even if...

1.0
by Cherie-trego on Oct 04, 2021

No one from the dealership ever contacted me. Even if the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ben Celis our General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com

Chris at services department.

5.0
by Sg on Sep 01, 2021

Oil change & tire rotation + some other things. Make an appointment on Tuesday for 10 am on Wednesday, in / out less than one hour. Go see Chris and he will take care of you.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the review, Sg! We are very happy to hear that Chris treated you well and was able to help you with your service visit.

Got in contact with a salesman about purchasing a car....

2.2
by tkuns50 on Jul 20, 2021

Got in contact with a salesman about purchasing a car. Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback about this lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Taylor Cole New Car Manager taylorcole@BobHowardAuto.com

They are very misleading on their pricing that they...

2.8
by Lykly on Jul 12, 2021

They are very misleading on their pricing that they publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc fees and another $1800 for some add-ons including free nitrogen for life in your tires. Very misleading would not recommend buying a vehicle from here. Before they knew I seen the web price, they tried getting $6000 more than what they advertise for. The service department has been good to me, but not honest at all on the sales end.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

We truly value your business and thank you for bringing this to my attention. Please contact me directly at bbarton@bobhowardauto.com . I would like an opportunity to fix this and to know more about your experience. I look forward to hearing from you. Buck Barton General Manager

BE AWARE FROM THIS SHOP!!!

1.0
by Zamir Malbakhov on Apr 15, 2021

SCAM!!! BE AWARE FROM THIS SHOP! When I brought my vehicle , I immediately told them that I had a problem with the transmission and I asked them to fix it . They double checked my car and said that there was no problem with it and they could fix my car for $ 863.98, when they fixed it, the car didn’t budge. Then they told me they have to fix another detail and it will cost me $1280.58. And again they fixed it and my vehicle didn’t budge. Then the service manager told me that they have to fix transmission and I have to pay $6000 more . They fraudulently wanted to make more money. There was no mentions of parking. I went to work to earn money for the transmission they were going to fix for me. A month later, they informed me that I also owe the parking lot. If I knew that I need to pay for parking, I would not give my car to them for repairs at all. For the first time in my practice, I was asked to pay bigger amount for parking than for repair of the car itself. I live and work in another state. And it was a problem for me to arrive on time. And all the money I made for the transmission , I had to pay for parking. And my car was never fixed. I paid for the repairs and for the parking, but the vehicle still doesn’t move. This company deceives people and takes advantage of their problems. I have not received an invoice for my transactions after numerous requests.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. -Buck Barton, General Manager

Service Department

1.0
by Dean Mullett on Jan 09, 2021

had my vehicle for 7 months and could not repair the issue. Explained to me that I could trade the vehicle in or accept the vehicle the way it is (not repaired). why would I trade my vehicle in another vehicle that they can't support after the purchase! Poor communication throughout the process, very unresponsive, and technically incompetent. Took my vehicle to a small locally owned shop and the vehicle issue was corrected in less than 3 hours.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns and Shawn Stuart our Fixed Operations Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com

Used Vehicles...I saw a 2019 Ford F350. TrueCar had...

1.2
by Adam on Dec 07, 2020

Used Vehicles... I saw a 2019 Ford F350. TrueCar had listed the vehicle at $63,2XX. Once I logged into my TrueCar account I received an "Offer" for $62,9XX. $300, whooptie doo. But at least I had a starting point. When I showed up the next day, 5 Dec 2020, Richard greeted me. He seemed nice enough. I asked about the truck and he acted like he wasn't sure which truck I was talking about, but then immediately told me that someone had just test drove it earlier that day. I thought to myself, "Ok, the bs has started already. That was quick!". I also asked when it was traded in and was told "4 or 5 days ago". According to vehiclehistory.com, it's been sitting on the lot for almost a month. So, I've gotten two BS answers already and haven't been there 5 minutes. Long story short, we took a look at the truck, and took it for a quick test drive. It seemed nice and tight. Now let's go see how hard they are going to try to screw me lol. This is where the fun really began. The salesman did the whole "I'll be right back" routine and I sat there and waited. And waited. At least 15 minutes had passed before I got up to walk outside and take another look at the truck while they were "busy" working the numbers. Richard came back with $65,488. I quickly reminded him of the TrueCar price (which I had told him about on the lot), showed him the site on my phone, which he took a picture of to show his manager. I then told him that even that was too high, and I would be a player for $58,000 out the door. 10 minutes later he comes back and says something to the effect of "Oh, that was what TrueCar said it should go for". "That's not what the price actually is". Now, if you know how TC works, the dealer pays them to advertise and essentially give them leads, generating business. They aren't LEGALLY obligated to honor the price that THE DEALERSHIP advertises, but they should. Either way, I told Richard that I would log out of my TC account and show him the price advertised to the general public (the original $63,2XX price). Well, what do you know? The price had disappeared. The ad showed "No price listed" and when I clicked on it, it said that the dealer has not assigned an asking price or something to that effect. So, basically the manager had just deleted the TrueCar price from the system. I thanked Richard for his time and got up. I told him that what they had just done is skeevy as xxxx and have a good night. He asked incredulously if I was going to allow that to end the deal to which I replied that he had my contact information, if he could meet my price give me a call. Lo and behold, the price on TrueCar is now $65,488. Truthfully, even if they called me tomorrow and offered me the truck at my price I doubt I would do business with this dealership. Which is a xxxx shame. Because they had a truck that was 99.99% of what I wanted if I built it myself, and we weren't really that far apart on price. They start high, I start low and we meet somewhere in the middle. They could have definitely sold a truck tonight, but I refuse to do business a completely dishonest dealership. Lots of dealerships and F350's in this country.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns and Taylor Cole, our New Car Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com

BH SERVICE center has always treated me like family. I...

5.0
by Plmcrzy71 on Oct 28, 2020

BH SERVICE center has always treated me like family. I bought my car in 2017 and to this day they are the only ones to do maintenance work on my Charger. Not sure I would trust anyone else to do it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Not straight forward

1.7
by Defnobs on Oct 08, 2020

They seemed very shady. Not very responsive at first. Tried to take advantage of me. I wouldn’t trust them.. they wouldn’t send me a breakdown of purchase order for me to review. That’s when they stopped responding to me

Customer service 2.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks for taking time to leave a review. We are unable to find you in our system by the name Defnobs. In order to better serve you, would you provide your name and contact info so we can look into this matter for you? Thank you, Buck Barton General Manager bbarton@BobHowardAuto.com

Will not correct their mistakes!

1.0
by Casey Carson on Sep 10, 2020

I brought 2 of my vehicles to this dealer on July 31 for oil changes. The next day I tried to use the windshield washer and found it only worked on one side. I checked under the hood and found the sprayer nozzle broken and shoved back together. On the other vehicle, there was a scratch in the leather steering wheel. I tried to call the dealership almost daily for the following month and could not reach anyone. Finally I called Chrysler customer care and they got me in touch with a manager. This manager asked me to bring the vehicle back and to show him the issues. I told him my wife refuses to bring her vehicle back and I will just fix her sprayer myself. I brought my car back for them to correct the issues. I get the car back today and was told that they did not damage the car and refuse to fix the scratch. I again left my number for the manager....who again was not available...and was told he would call back, and yet again....no return call. I will never use this dealer again and will tell everyone I know of this terrible customer service experience. This dealer does not care about customers or making their mistakes right.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Shawn Stuart our Fixed Operations Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@bobhowardauto.com

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