Bob Howard Chrysler Dodge Jeep RAM

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

130 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Bob Howard Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

439 reviews

The original agreement we discussed over the phone was...

1.0
by Randy on Nov 22, 2021

The original agreement we discussed over the phone was very different upon arrival to dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Oil tech need to clean there hands better

5.0
by Bryan g on Nov 17, 2021

Just got an oil change in and oil fast but had oil prints on my hood and driver door, but Service Adviser Chris Maurer was great

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Bryan, for your kind words for Chris! We thank you for your business and look forward to your next visit!

Recently purchased a new Dodge Ram from Bob Howard CDJ....

5.0
by cwhitmarsh on Nov 03, 2021

Recently purchased a new Dodge Ram from Bob Howard CDJ. The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process have been personal and professional. I would highly recommend Bob Howard CDJ!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

This was the worst experience I have ever had ! Called...

1.0
by Pcullen63 on Oct 26, 2021

This was the worst experience I have ever had ! Called and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave it but would need a loaner ! Got there and yup no loaner you can try enterprise down the road. Day by day nothing it was a warranty fix and so I said please fix it ASAP if not covered I would pay out of pocket she said ok . Two days later after hearing nothing I called to ask if jeep was ready ?response was I was waiting on warranty so we have not started on it ! 650.00 into rental car cost ! I was livid but kept my composure then went to pick up after the warranty company told me it was covered they said bull was 1800 now I was coming unglued ! Turns out I paid 200 and 650 for rental cost ! I will never take anything to them and I suggest you look at reviews prior to doing business with them !! Horrible just plain horrible got jeep back 7 days later 🤬

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean or Brian from our service department will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.

No one from the dealership ever contacted me. Even if...

1.0
by Cherie-trego on Oct 04, 2021

No one from the dealership ever contacted me. Even if the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ben Celis our General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com

Chris at services department.

5.0
by Sg on Sep 01, 2021

Oil change & tire rotation + some other things. Make an appointment on Tuesday for 10 am on Wednesday, in / out less than one hour. Go see Chris and he will take care of you.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the review, Sg! We are very happy to hear that Chris treated you well and was able to help you with your service visit.

Got in contact with a salesman about purchasing a car....

2.2
by tkuns50 on Jul 20, 2021

Got in contact with a salesman about purchasing a car. Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback about this lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Taylor Cole New Car Manager taylorcole@BobHowardAuto.com

They are very misleading on their pricing that they...

2.8
by Lykly on Jul 12, 2021

They are very misleading on their pricing that they publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc fees and another $1800 for some add-ons including free nitrogen for life in your tires. Very misleading would not recommend buying a vehicle from here. Before they knew I seen the web price, they tried getting $6000 more than what they advertise for. The service department has been good to me, but not honest at all on the sales end.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

We truly value your business and thank you for bringing this to my attention. Please contact me directly at bbarton@bobhowardauto.com . I would like an opportunity to fix this and to know more about your experience. I look forward to hearing from you. Buck Barton General Manager

BE AWARE FROM THIS SHOP!!!

1.0
by Zamir Malbakhov on Apr 15, 2021

SCAM!!! BE AWARE FROM THIS SHOP! When I brought my vehicle , I immediately told them that I had a problem with the transmission and I asked them to fix it . They double checked my car and said that there was no problem with it and they could fix my car for $ 863.98, when they fixed it, the car didn’t budge. Then they told me they have to fix another detail and it will cost me $1280.58. And again they fixed it and my vehicle didn’t budge. Then the service manager told me that they have to fix transmission and I have to pay $6000 more . They fraudulently wanted to make more money. There was no mentions of parking. I went to work to earn money for the transmission they were going to fix for me. A month later, they informed me that I also owe the parking lot. If I knew that I need to pay for parking, I would not give my car to them for repairs at all. For the first time in my practice, I was asked to pay bigger amount for parking than for repair of the car itself. I live and work in another state. And it was a problem for me to arrive on time. And all the money I made for the transmission , I had to pay for parking. And my car was never fixed. I paid for the repairs and for the parking, but the vehicle still doesn’t move. This company deceives people and takes advantage of their problems. I have not received an invoice for my transactions after numerous requests.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. -Buck Barton, General Manager

Service Department

1.0
by Dean Mullett on Jan 09, 2021

had my vehicle for 7 months and could not repair the issue. Explained to me that I could trade the vehicle in or accept the vehicle the way it is (not repaired). why would I trade my vehicle in another vehicle that they can't support after the purchase! Poor communication throughout the process, very unresponsive, and technically incompetent. Took my vehicle to a small locally owned shop and the vehicle issue was corrected in less than 3 hours.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for informing me about your situation. Please know that we are looking into your concerns and Shawn Stuart our Fixed Operations Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com

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